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Resolution Management Jobs (NOW HIRING)

Gifthealth Inc

Resolution Specialist

Columbus, OH

$22 - $28/hr

Key Responsibilities Escalation Management: * Serve as the primary point of contact for high ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

Gifthealth

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Key Responsibilities Escalation Management: * Serve as the primary point of contact for high ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit ... Aon Integramark is a division under Aon, who is a global leader in risk management, insurance and ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit ... Aon Integramark is a division under Aon, who is a global leader in risk management, insurance and ...

Clayton Services

Be Seen First

Tax Resolution Specialist

Houston, TX · On-site

$21 - $25/hr

The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is ...

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Resolution Management information

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$13

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$55

How much do resolution management jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for resolution management in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

In resolution management, high-paying roles such as senior executives, legal partners, or specialized consultants can reach or exceed $500,000 annually, often requiring extensive experience, advanced certifications, and leadership skills. These positions typically involve strategic decision-making, negotiation, and managing complex cases or projects. Compensation varies based on industry, company size, and geographic location.

What jobs pay $2000 a day?

In resolution management, high-paying roles such as senior dispute resolution consultants or specialized legal mediators can earn around $2,000 per day, especially with extensive experience and certifications. These positions often require advanced skills, negotiation expertise, and sometimes involve consulting or contract work in legal or corporate environments.

How does a professional in Resolution Management typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They analyze problems, coordinate with relevant departments, and implement solutions, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and knowledge of company policies are essential for this role.

What jobs pay $10,000 a month without a degree?

Resolution Management roles typically require experience and skills in conflict resolution, negotiation, and communication, but some positions in sales, real estate, or entrepreneurship can pay $10,000 or more monthly without a formal degree. Success in these fields often depends on performance, client relationships, and industry knowledge rather than formal education. High earnings are usually associated with commission-based or performance-driven roles.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

What are the key skills and qualifications needed to thrive as a Resolution Management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is Resolution Management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.
More about Resolution Management jobs
What cities are hiring for Resolution Management jobs? Cities with the most Resolution Management job openings:
What states have the most Resolution Management jobs? States with the most job openings for Resolution Management jobs include:
What job categories do people searching Resolution Management jobs look for? The top searched job categories for Resolution Management jobs are:
Resolution Management jobs near you
Infographic showing various Resolution Management job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 72% Full Time, 8% Part Time, 1% Temporary, 16% Contract, and 2% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Dispute Resolution Specialist

Dispute Resolution Specialist

Virginia Department of Human Resource Management

Richmond, VA • On-site

$50K - $51K/yr

Full-time

Posted 2 days ago

Virginia Alcoholic Beverage Control Authority rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

654th of 663 rated public administrative organizations

Job description

Dispute Resolution Specialist
Job no: 5106702
Work type: Full-Time (Salaried)
Location: Richmond (City), Virginia
Categories: Law / Judiciary
Title: Dispute Resolution Specialist
State Role Title: Dispute Resolution Specialist
Hiring Range: $50,000-$51,500
Pay Band: UG
Agency: Attorney General & Dept of Law
Location: Office of the Attorney General
Agency Website: https://www.oag.state.va.us/
Recruitment Type: General Public - G
Job Duties
This individual will utilize alternative dispute resolution (ADR) skills to assist consumers and businesses in the resolution of consumer complaints that do not allege violations of law. Duties include resolving disputes between consumers and businesses through use of appropriate ADR methods, including facilitation, conciliation, and mediation; managing assigned caseload in an effective and efficient manner; and providing consumer education where appropriate. This individual will report to the Manager of the Dispute Resolution Unit and collaborate with other members of the Consumer Protection Section, including attorneys and investigators. Routine interaction with state/federal officials, businesses, and the general consuming public is required.
Minimum Qualifications
  • Qualified candidates should have knowledge and experience in customer service, consumer protection laws, and ADR techniques; well-developed oral and written communication skills; and demonstrated success and experience in the resolution of complaints using ADR methods.
  • Candidates also should have a proven ability to work efficiently in a fast-paced environment and to interact effectively with a diverse workforce and the general public.
  • Proficiency using personal computers is required, and a solid working knowledge of Microsoft Word, Excel, and databases is preferred.

Additional Considerations
  • Preferred candidates will possess a B.A. or B.S. college degree in business administration, public administration, political science, government, economics, or a related field; or the equivalent combination of experience, training, and education in ADR.
  • Although Supreme Court of Virginia certification in General District Court mediation is not required, successful candidates must be willing to obtain General District Court mediation certification within two years of employment and maintain this certification.

Special Instructions
Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.
Contact Information
Name: OAG Recruitment
Phone: 804-786-2071
Email: recruitment@oag.state.va.us
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised: 25 Jun 2026 Eastern Daylight Time
Applications close:
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