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Resolution Management Jobs (NOW HIRING)

Bank of America

Resolution Analyst

Chicago, IL · On-site

This role will manage key relationships with action owners and work closely with the Cyber Threat ... The Resolution Analyst will prioritize work effectively, collaborate across functions, and drive ...

Bank of America

Resolution Analyst

Denver, CO

This role will manage key relationships with action owners and work closely with the Cyber Threat ... The Resolution Analyst will prioritize work effectively, collaborate across functions, and drive ...

Bank of America

Resolution Analyst

Chicago, IL · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework by identifying actions and owners for resolving cybersecurity risks, managing relationships with action owners, and ...

Bank of America

Resolution Analyst

Washington, DC · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework by identifying actions and owners for resolving cybersecurity risks, managing relationships with action owners, and ...

Hui Huliau

Issue Resolution Specialist

Albuquerque, NM · Hybrid

Principle Duties and Responsibilities The Issue Resolution Specialist manages the Defense Health Agencys (DHA) Issue Resolution Process at assigned Military Treatment Facilities (MTF) in support of ...

Hui Huliau

Issue Resolution Specialist

Carlisle, PA · Hybrid

Principle Duties and Responsibilities The Issue Resolution Specialist manages the Defense Health Agencys (DHA) Issue Resolution Process at assigned Military Treatment Facilities (MTF) in support of ...

Bank of America

Resolution Analyst

Denver, CO · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework by identifying actions and owners for resolving cybersecurity risks, managing relationships with action owners, and ...

Bank of America

Resolution Analyst

Washington, DC

This role will manage key relationships with action owners and work closely with the Cyber Threat ... The Resolution Analyst will prioritize work effectively, collaborate across functions, and drive ...

Alignment Healthcare

Resolution Specialist-2

The Resolution Specialist is responsible for managing and resolving complex member issues through proactive outreach, case ownership, and cross-functional coordination. This role serves as a ...

Gallagher

Senior Resolution Manager

Fort Lauderdale, FL · On-site

$25K/mo

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

Gifthealth Inc

Resolution Specialist Lead

Columbus, OH

$26 - $31/hr

Position Summary The Resolution Specialist - Lead at Gifthealth is a key member of the Patient ... Escalation Management * Act as the primary point of contact for high-priority or sensitive patient ...

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How much do resolution management jobs pay per hour?

As of May 31, 2026, the average hourly pay for resolution management in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

How does a professional in Resolution Management typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What is Resolution Management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

More about Resolution Management jobs
What cities are hiring for Resolution Management jobs? Cities with the most Resolution Management job openings:
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What job categories do people searching Resolution Management jobs look for? The top searched job categories for Resolution Management jobs are:
Resolution Management jobs near you
Infographic showing various Resolution Management job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 29% Full Time, 52% Part Time, 4% Temporary, and 11% Contract. Highlights an 47% Physical, 2% Hybrid, and 51% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Resolution Plan Specialist

BizTek People, Inc. | APA International Placement Consultants

Manhattan, NY • On-site

Contractor

Posted 16 days ago

Job description

Job Description
Title: Resolution Plan Specialist
Duration: 6 Months
Location: New York, NY Hybrid (Tuesday, Wednesday and Thursday in the office)
Job Description
This position is a part of the Resolution Plan Office (RPO), and reports to the head of RPO. The RPO is a centralized team for the development, oversight and maintenance of the 165(d) Resolution Plan / Title 1 Plan. Additionally, the team is also responsible for overseeing and harmonizing the stress continuum from BAU to Recovery and Resolution across various resiliency plans (CFP, CCP, Recovery and Resolution Plan), as well as acting a central crisis management liaison. This role will have significant visibility to senior management.
Key responsibilities
  • Support the head of RPO to lead the development and maintenance of key resolution capabilities, by partnering with subject matter experts in multiple functions and businesses
  • Lead cross-functional coordination on the triennial Resolution Plan submission, and incorporate the feedback from the stakeholders throughout the plan submission process
  • Facilitate the regulatory inquiry with the stakeholders across 1st line, 2nd line and 3rd line of defense
  • Prepare materials for senior management engagement
  • Document the key processes in the policy and procedures regarding RRP
  • Review and revise the narrative with regards to Resolution Strategy and Resolution Capability Testing and Assurance Framework

Requirements
Qualifications
  • At least 5 years of relevant working experience in large financial institutions, banks, law firm or consulting firms
  • Prior experience in Contingency Funding Plan, Capital Contingency Plan, Recovery Plan, or Resolution Plan is preferred.
  • An Agile learner with significant intellectual curiosity to learn Resolution Plan, in order to develop subject matter expertise
  • Ability to build relationship with stakeholders and influence people
  • Ability to communicate complex messages clearly and concisely in verbal and written form
  • Manage multiple priorities to meet tight deadlines in a dynamic work environment
  • Bachelor's degree in an analytical field such as economics, finance, accounting or law is preferred.

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