Position will serve as a key member of the Multifamily Asset Management Asset Resolution & REO team with primary responsibilities focused on investigating, monitoring, negotiating and resolving ...
Position will serve as a key member of the Multifamily Asset Management Asset Resolution & REO team with primary responsibilities focused on investigating, monitoring, negotiating and resolving ...
Position will serve as a key member of the Multifamily Asset Management Asset Resolution & REO team with primary responsibilities focused on investigating, monitoring, negotiating and resolving ...
Position will serve as a key member of the Multifamily Asset Management Asset Resolution & REO team with primary responsibilities focused on investigating, monitoring, negotiating and resolving ...
Principle Duties and Responsibilities The Issue Resolution Specialist manages the Defense Health Agencys (DHA) Issue Resolution Process at assigned Military Treatment Facilities (MTF) in support of ...
Principle Duties and Responsibilities The Issue Resolution Specialist manages the Defense Health Agencys (DHA) Issue Resolution Process at assigned Military Treatment Facilities (MTF) in support of ...
... Resolution Specialist to join its growing Operations team. This is a full-time position in a fast ... YOUR ROLE/ RESPONSIBILITIES -Assist Installation Project Managers (IPMs) in writing up and ...
... Resolution Specialist to join its growing Operations team. This is a full-time position in a fast ... YOUR ROLE/ RESPONSIBILITIES -Assist Installation Project Managers (IPMs) in writing up and ...
Principal - Dispute Resolution
Alexandria, VA · On-site
$230K - $320K/yr
... Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA office ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...
Principal - Dispute Resolution
Alexandria, VA · On-site
$230K - $320K/yr
... Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA office ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...
... Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA office ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...
... Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA office ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...
... Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA office ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...
... Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA office ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...
MariaDb Consultant (Remote)
Alexandria, VA · On-site +1
Performs troubleshooting and resolution management * Provides support for advanced user jobs and analytics * Should be able to Write SQL queries for ad-hoc exports * Should be able to support ...
MariaDb Consultant (Remote)
Alexandria, VA · On-site +1
Performs troubleshooting and resolution management * Provides support for advanced user jobs and analytics * Should be able to Write SQL queries for ad-hoc exports * Should be able to support ...
Performs troubleshooting and resolution management * Provides support for advanced user jobs and analytics * Should be able to Write SQL queries for ad-hoc exports * Should be able to support ...
Performs troubleshooting and resolution management * Provides support for advanced user jobs and analytics * Should be able to Write SQL queries for ad-hoc exports * Should be able to support ...
Insurance Credit Resolution Specialist
Arlington, VA · On-site
$25 - $26.45/hr
... Resolution Specialist is responsible for complete, accurate and timely processing of all assigned ... Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process ...
Insurance Credit Resolution Specialist
Arlington, VA · On-site
$25 - $26.45/hr
... Resolution Specialist is responsible for complete, accurate and timely processing of all assigned ... Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process ...
Insurance Credit Resolution Specialist
Arlington, VA · On-site
$25 - $26.45/hr
... Resolution Specialist is responsible for complete, accurate and timely processing of all assigned ... Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process ...
Insurance Credit Resolution Specialist
Arlington, VA · On-site
$25 - $26.45/hr
... Resolution Specialist is responsible for complete, accurate and timely processing of all assigned ... Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process ...
... Resolution Specialist is responsible for complete, accurate and timely processing of all assigned ... Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process ...
Quick apply
... Resolution Specialist is responsible for complete, accurate and timely processing of all assigned ... Use Salesforce to manage worklists and requests/inquiries from Care Centers * Successfully process ...
• : The Consumer Resolution Specialist is responsible for working with consumers to develop ... Proven time management and organization skills a must. * Experience negotiating in a collections ...
• : The Consumer Resolution Specialist is responsible for working with consumers to develop ... Proven time management and organization skills a must. * Experience negotiating in a collections ...
The Customer Resolution Specialist is responsible for responding to customer inquiries and ... Provide feedback and reporting to supplier management group on supplier performance. * Ensure ...
Quick apply
The Customer Resolution Specialist is responsible for responding to customer inquiries and ... Provide feedback and reporting to supplier management group on supplier performance. * Ensure ...
The Consumer Resolution Specialist is responsible for working with consumers to develop payment ... Proven time management and organization skills a must. * Experience negotiating in a collections ...
The Consumer Resolution Specialist is responsible for working with consumers to develop payment ... Proven time management and organization skills a must. * Experience negotiating in a collections ...
Debt Resolution Specialist
Reston, VA · Hybrid
Brings major issues or concerns to the attention of the Debt Resolutions Manager * Maintains accurate files, notes, and reports on all collections activities. Responds to consumer disputes from ...
Debt Resolution Specialist
Reston, VA · Hybrid
Brings major issues or concerns to the attention of the Debt Resolutions Manager * Maintains accurate files, notes, and reports on all collections activities. Responds to consumer disputes from ...
Debit Card Dispute Resolution Specialist Location: Hybrid, Pensacola, FL or Winchester, VA Schedule ... Management Systems, Visa databases, Client, Acquirer and Issuer systems, RDR, Visa Online, On ...
Debit Card Dispute Resolution Specialist Location: Hybrid, Pensacola, FL or Winchester, VA Schedule ... Management Systems, Visa databases, Client, Acquirer and Issuer systems, RDR, Visa Online, On ...
Proficiency with CRM systems and operational tools Let us know if you have: * Experience in dispute ... resolution, arbitration, or mediation programs * Experience with contact center and workforce ...
Quick apply
Proficiency with CRM systems and operational tools Let us know if you have: * Experience in dispute ... resolution, arbitration, or mediation programs * Experience with contact center and workforce ...
Recognize and implement alternate means of resolution. * Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
Recognize and implement alternate means of resolution. * Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
Recognize and implement alternate means of resolution. * Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
Recognize and implement alternate means of resolution. * Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
Resolution Management information
What are the key skills and qualifications needed to thrive as a Resolution Management professional, and why are they important?
How does a professional in Resolution Management typically collaborate with other departments to resolve complex issues?
What is Resolution Management?
What is the difference between Resolution Management vs Customer Service Representative?
| Aspect | Resolution Management | Customer Service Representative |
|---|---|---|
| Primary Role | Oversees and resolves complex customer issues, manages escalation processes | Handles general customer inquiries, provides information, and resolves basic issues |
| Required Skills | Problem-solving, conflict resolution, communication, leadership | Communication, patience, product knowledge, active listening |
| Work Environment | Office settings, call centers, client-facing roles | Call centers, retail, online support channels |
| Certifications | Customer service certifications, conflict resolution training | Customer service certifications often preferred |
Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.
- Independent Contractor Call Center Outbound
- Call Reviewer
- Remote Call Center Representatives
- Remote Dental Call Center
- Monday Through Friday Remote Call Center Representative
- Remote Call Center Supervisor
- Remote Claims Resolution Specialist
- Night Shift Optimum Call Center
- Remote Call Center Planned Parenthood
- Day Shift Call Center Representative
- Remote Pregnancy Help Center
- Day Capital One Call Center
- Work From Home Mtm Call Center
- No Experience Home Inbound Call Center
- Executive Call Center Manager
- Freelance 24 Hour Call Center Remote
- Remote Call Recording
- Seasonal Remote Call Center
- Assistant Tagalog Call Center
- Flex Schedule Ibex Global Call Center
Job description
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:Position will serve as a key member of the Multifamily Asset Management Asset Resolution & REO team with primary responsibilities focused on investigating, monitoring, negotiating and resolving distressed multifamily loans.The position will frequently interact with borrowers/ sponsors/guarantors along with loan servicers (internal and external) and legal counsel to evaluate and arrive at solutions for the company's more challenging assets.Inherent in this process is the drafting and execution of well supported business plans to provide an achievable path forward while protecting the interests of Freddie Mac.
Our Impact:- Our team is responsible for evaluating relief requests and following up on delinquent and/or underperforming loans with a focus on resumption of payments, collateral preservation and overall loss mitigation.
- Preparation of business plans in support of negotiated resolution strategies such as loan restructures/modifications and maturity deferrals or extensions.
- Enforcement of default remedies under loan documents such as penalty charges, receivership, foreclosure, and REO.
- Investigate and pursue remedies to return defective loans to sellers as conditions warrant.
- Assist with periodic risk rating and valuation of certain non-securitized loans.
- Perform special projects and ad hoc reporting relating to asset resolution activities.
- Minimize losses on distressed mortgage loans via enforcement of legal remedies and/or employment of negotiated alternative strategies as appropriate.
- Monitor and analyze the performance of loan collateral in conjunction with development of resolution strategy.
- Manage receiverships, foreclosure actions, and REO as supported by approved business plans.
- Collaborate with legal counsel and other internal partners as required to execute the approved resolution strategy.
- Order and review updated valuation and property condition reports in conjunction with strategy formulation.
- Continually track & update the status of loans within Asset Resolution and those with various outside special servicers to be able to present updates to both internal and external stakeholders.
- 8+ years of related work experience in a real estate finance or special servicing/loan workout environment
- Bachelor's degree with effective business writing skills to include utilization of AI (emails, business plans, memos, briefs)
- Familiarity with key loan documents and servicing agreements
- Knowledge of multifamily property fundamentals, underwriting concepts, physical condition assessments, and financial statement analysis
- Demonstrated understanding of valuation methodologies and discounted present value concepts and comparative analysis
- Ability to manage multiple efforts and assignments simultaneously
- Expertise in Excel with ability to create & utilize macros, tables, formulas, charts, etc.
- GSE (Freddie Mac, Fannie Mae, and/or HUD) experience a plus
- Ability to be an accountable team player who will build and maintain relationships with both internal and external stakeholders, while able to multitask, prioritize and be flexible.
- Prior CMBS special servicing experience, including engaging & negotiating with borrowers & sponsors.
- Results driven within corporate parameters and established departmental procedures.
- Positive attitude toward challenging situations and the work needed for creative solutions.
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full timeFLSA Status:ExemptFreddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $141,000 - $211,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.Employment Type: FULL_TIMEAbout Freddie Mac
Sourced by ZipRecruiter
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
McLean, VA, US
Year founded
1970