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Resolution Management Jobs in Virginia (NOW HIRING)

Quantum Leap Research, LLC

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IT Help Desk Support Manager

Leesburg, VA · On-site

Oversee daily help desk operations, ensuring timely and effective resolution of support tickets ... Strong organizational and time management skills Compensation and Benefits: We seek the best-and ...

Flatiron Construction Corp

Cost Manager

Arlington, VA

$150K - $170K/yr

Coordinates with Division Claims/Contract Manager in tracking and monitoring change order and claims preparation and resolution * Manages tracking activities around unsecured revenue and project ...

Flatiron Construction Corp

Cost Manager

Arlington, VA

$170K/yr

Coordinates with Division Claims/Contract Manager in tracking and monitoring change order and claims preparation and resolution * Manages tracking activities around unsecured revenue and project ...

Flatiron Construction Corp

Cost Manager

Arlington, VA · On-site

$170K/yr

Coordinates with Division Claims/Contract Manager in tracking and monitoring change order and claims preparation and resolution * Manages tracking activities around unsecured revenue and project ...

Flatiron Construction Corp

Cost Manager

Arlington, VA · On-site

$150K - $170K/yr

Coordinates with Division Claims/Contract Manager in tracking and monitoring change order and claims preparation and resolution * Manages tracking activities around unsecured revenue and project ...

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Resolution Management information

What are the key skills and qualifications needed to thrive as a Resolution Management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

How does a professional in Resolution Management typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What is Resolution Management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

What are popular job titles related to Resolution Management jobs in Virginia? For Resolution Management jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Resolution Management jobs in Virginia look for? The top searched job categories for Resolution Management jobs in Virginia are:
What cities in Virginia are hiring for Resolution Management jobs? Cities in Virginia with the most Resolution Management job openings:
Resolution Management jobs near you
Corporate Insurance and Claims Manager

Corporate Insurance and Claims Manager

JK Moving Services

Sterling, VA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

JK Moving Services rating

4.8

Company rating: 4.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

23rd of 27 rated removal and storage companies

Job description

The Corporate Insurance and Claims Manager oversees auto, and workers’ compensation claims from initial reports through resolution. Manages company liability policies. Serves as liaison between the company, carriers, brokers, and internal teams to ensure compliance, mitigation of risk, and to protect company assets.


  • Resolving complex cases, resolving disputes, and ensuring compliance with regulatory and company policies
  • Manage claims from initial report through resolution with adjusters, medical professionals, legal teams, and claimants
  • Track and maintain insurance policies, premiums, and certificates to prevent coverage gaps
  • Coordinate efforts during policy review, renewal, and rebid as required
  • Document and report loss trends and provide analysis to internal stakeholders
  • Coordinate incident investigations with Safety, HR, and Operations
  • Manage return-to-work programs and claim-related conflict resolution
  • Assist with training and education of stakeholders to understand active coverage, actions, and areas not currently covered/other areas of importance.

  • Bachelor’s degree preferred or equivalent experience

  • 5+ years managing auto and case management for workers’ compensation claims, insurance, etc

  • Thorough knowledge of insurance policy claims handling rules, and risk mitigation

  • Experience managing claims within the construction industry or a comparable field preferred

  • Strong analytical, organizational, and conflict management skills

  • Accuracy and exceptional attention to detail

  • Bilingual proficiency preferred; English/Spanish strongly preferred.
  • Proficient in PC desktop software, with emphasis on MS Office products.
  • Ability to work with all levels of management
  • Exemplary written and verbal communication skills.
  • Proven time and task management skills.

As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world….and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities.

JK Moving is proud to be named as one of the Best Places to Work, an award that is particularly meaningful because winners are selected based on employee survey feedback. During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – why not consider joining JK Moving Services today!

JK Benefits

  • In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
  • World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
  • Recruitment and customer referral bonuses
  • Company-paid life insurance and accidental death benefits
  • Voluntary protection programs for employees and their families
  • Service recognition programs
  • Safety & performance bonuses
  • Tuition reimbursement and student loan repayment assistance
  • Discounted membership @ Gold’s Gyms (corporate locations) nationwide
  • Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
  • Medical and Dependent Care Flexible Spending Accounts (FSAs)
  • Health Savings Account (HSA) with employer matching contribution
    Equal Opportunity/Affirmative Action Employer

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