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Resolution Management Jobs in Chicago, IL (NOW HIRING)

Gallagher

Senior Resolution Manager

Hinsdale, IL · On-site

$25K/mo

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

New

Gallagher Bassett

Senior Resolution Manager

Hinsdale, IL · On-site

$66K - $94K/yr

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

New

Mixam

Customer Service Team Lead

Chicago, IL · Hybrid

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam Inc

Customer Service Team Lead

Chicago, IL · Hybrid

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Jorie AI

Claims Resolution Specialist

Oak Brook, IL · On-site

The Claims Resolution Specialist is responsible for managing Accounts Receivable and resolving clearinghouse rejections across multiple specialties and clients. This role requires deep end to end ...

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All JobsResolution Management JobsResolution Management Jobs in Chicago, IL

Resolution Management information

See Chicago, IL salary details

$13

$29

$57

How much do resolution management jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for resolution management in Chicago, IL is $29.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $37.16 per hour, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

In resolution management, high-paying roles such as senior executives, legal partners, or specialized consultants can reach or exceed $500,000 annually, often requiring extensive experience, advanced certifications, and leadership skills. These positions typically involve strategic decision-making, negotiation, and managing complex cases or projects. Compensation varies based on industry, company size, and geographic location.

What jobs pay $2000 a day?

In resolution management, high-paying roles such as senior dispute resolution consultants or specialized legal mediators can earn around $2,000 per day, especially with extensive experience and certifications. These positions often require advanced skills, negotiation expertise, and sometimes involve consulting or contract work in legal or corporate environments.

How does a professional in Resolution Management typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They analyze problems, coordinate with relevant departments, and implement solutions, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and knowledge of company policies are essential for this role.

What jobs pay $10,000 a month without a degree?

Resolution Management roles typically require experience and skills in conflict resolution, negotiation, and communication, but some positions in sales, real estate, or entrepreneurship can pay $10,000 or more monthly without a formal degree. Success in these fields often depends on performance, client relationships, and industry knowledge rather than formal education. High earnings are usually associated with commission-based or performance-driven roles.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

What are the key skills and qualifications needed to thrive as a Resolution Management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is Resolution Management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.
What are popular job titles related to Resolution Management jobs in Chicago, IL? For Resolution Management jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Resolution Management jobs in Chicago, IL look for? The top searched job categories for Resolution Management jobs in Chicago, IL are:
Resolution Management jobs near you
Sr. Resolution Manager

Sr. Resolution Manager

Absolute Staffing & Consulting Solutions

Rolling Meadows, IL • Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Position Title: Sr. Resolution Manager

Location: Remote

Employment Type: Contract

Employment Status: Full-Time

Salary: $65,000 - $80,000 (Based on experience)

Duration: 3-year contract with reevaluation and possibility for extension



About Us

Absolute Staffing & Consulting Solutions is a woman, minority, and veteran-owned business based in Westminster, Maryland. As a trusted subcontractor, we specialize in staff augmentation across IT, allied health, customer support, administrative roles, and more. We proudly serve private businesses and government entities at the local, state, and federal levels.

Absolute Staffing is seeking to hire a Sr. Resolution Manager to support our client and become valued contributors to our dynamic team.


Position Summary

We are looking for experienced Sr. Resolution Managers to lead the management and resolution of complex workers’ compensation claims. This role requires strategic decision-making, excellent communication skills, and a customer-focused mindset to ensure timely and effective claims outcomes.


Key Responsibilities

  • Analyze workers’ compensation claims to determine exposure and establish effective resolution plans.
  • Communicate extensively with claimants, medical providers, employers, and clients to ensure clear and timely coordination throughout the claims process.
  • Provide exceptional customer service with empathy and professionalism on behalf of our clients.
  • Ensure claims handling is consistent with company, client, and regulatory guidelines, and meets all legal and ethical standards.
  • Document and communicate claim activity promptly and accurately to support file outcomes.
  • Partner with internal teams and external stakeholders to improve processes and drive resolution efficiency.


About You

Required Qualifications:

  • High School Diploma or equivalent.
  • Minimum 5 years of related claims experience, with 4+ years handling lost time/indemnity-level complex workers’ compensation claims.
  • Jurisdictional experience in Illinois (IL) is required.
  • Active Adjusters' License – Designated Home State Workers' Comp License or reciprocal license (e.g., TX or FL).
  • Working knowledge of claims industry standards and regulatory compliance.
  • Experience with claims management systems and related software.

Preferred:

  • Bachelor’s Degree in a related field.
  • Experience handling multi-jurisdictional or complex workers’ compensation cases.


Key Competencies

  • Analytical and critical thinking abilities.
  • Strong written and verbal communication skills.
  • High emotional intelligence and service-oriented approach.
  • Strong organizational and time management skills.
  • Collaborative problem-solver with a proactive mindset.


Compensation & Benefits

  • Competitive salary based on experience ($65,000 – $80,000).
  • Health, dental, and vision insurance options.
  • Paid Time Off: 80 hours annually.
  • 401(k) retirement plan available with discretionary employer match based on company profitability
  • Eligibility: 1-year waiting period with 1,000 service hours required.


Join Absolute Staffing & Consulting Solutions and help shape better claims outcomes through your expertise, empathy, and commitment to excellence.