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Resolution Management Jobs in Chicago, IL (NOW HIRING)

Dovenmuehle Mortgage, Inc.

Client Analyst II

Lake Zurich, IL · On-site

$19.50 - $20.50/hr

... resolution management. Preferred/Other Qualifications: • College degree or mortgage industry experience equivalent. • Knowledge of mortgage servicing laws and regulations. Benefits • Medical ...

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All JobsResolution Management JobsResolution Management Jobs in Chicago, IL

Resolution Management information

See Chicago, IL salary details

$13

$29

$57

How much do resolution management jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for resolution management in Chicago, IL is $29.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $37.16 per hour, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

In resolution management, high-paying roles such as senior executives, legal partners, or specialized consultants can reach or exceed $500,000 annually, often requiring extensive experience, advanced certifications, and leadership skills. These positions typically involve strategic decision-making, negotiation, and managing complex cases or projects. Compensation varies based on industry, company size, and geographic location.

What jobs pay $2000 a day?

In resolution management, high-paying roles such as senior dispute resolution consultants or specialized legal mediators can earn around $2,000 per day, especially with extensive experience and certifications. These positions often require advanced skills, negotiation expertise, and sometimes involve consulting or contract work in legal or corporate environments.

How does a professional in Resolution Management typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They analyze problems, coordinate with relevant departments, and implement solutions, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and knowledge of company policies are essential for this role.

What jobs pay $10,000 a month without a degree?

Resolution Management roles typically require experience and skills in conflict resolution, negotiation, and communication, but some positions in sales, real estate, or entrepreneurship can pay $10,000 or more monthly without a formal degree. Success in these fields often depends on performance, client relationships, and industry knowledge rather than formal education. High earnings are usually associated with commission-based or performance-driven roles.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

What are the key skills and qualifications needed to thrive as a Resolution Management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is Resolution Management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.
What are popular job titles related to Resolution Management jobs in Chicago, IL? For Resolution Management jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Resolution Management jobs in Chicago, IL look for? The top searched job categories for Resolution Management jobs in Chicago, IL are:
Resolution Management jobs near you
Complaint Resolution Specialist - Compliance

Complaint Resolution Specialist - Compliance

Wintrust

Rosemont, IL • On-site

$59K - $77K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Wintrust rating

8.0

Company rating: 8.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

53rd of 141 rated banks

Job description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC."
Why join us?
  • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years).
  • Competitive pay and discretionary or incentive bonus eligible.
  • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
  • Promote from within culture.

Why join this team?
  • We foster an inclusive environment for an individual to grow and work independently.
  • Opportunity to interact with management level, experienced professionals - higher visibility.
  • Wintrust has a great compliance culture that comes from the top.
  • Gain experience and further your career by joining a growing organization.

Position Summary
The Complaints Resolution Specialist is responsible for investigating, providing compliance guidance and coordinating the response and resolution to customer complaints relating to Wintrust's family of community banks. Our goal is to ensure that customers receive a prompt and transparent response to their concerns (customer service excellence) while understanding that issue identification and resolution (compliance risk) is essential for an effective Complaint Management Program. This position will reside within our Fair & Responsible Banking Department, which has oversight of our Complaint Management Program.
What You'll Do
  • Log complaints, research complaints and identify root causes and appropriate resolutions, providing guidance and assistance to business lines, drafting responses to complaints.
  • Perform or help with periodic complaint reporting and trend analysis, including identifying, analyzing and communicating regarding potential areas of risk.
  • Assist with complaint management program improvements, such as procedure and process improvements.
  • Assist with related department tasks.

Qualifications
  • 2+ years working in retail banking, banking operations, or a bank compliance role.
  • Good understanding of retail banking front line and operations.
  • Knowledge of consumer compliance laws and regulations.
  • Exceptional writing, problem solving and analytical skills.
  • Ability to thrive in unfamiliar situations, adapt to change and produce quality work while meeting deadlines.
  • Bachelor's degree is preferred.

Benefits
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation
The estimated salary range for this role is $59,000-$77,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills and experience.
#LI-ONSITE
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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