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Resolution Management Jobs in Anaheim, CA (NOW HIRING)

TaxRise

Tax Resolution Specialist

Irvine, CA · On-site

$24 - $26/hr

Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and ... In this role, you will manage and update cases, submit Power of Attorney forms, maintain accurate ...

TaxRise

Tax Resolution Specialist

Irvine, CA

$24 - $26/hr

Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and ... In this role, you will manage and update cases, submit Power of Attorney forms, maintain accurate ...

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud ... You can run a caseload on your own and manage deadlines without reminders. * A team-player mindset ...

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud ... You can run a caseload on your own and manage deadlines without reminders. * A team-player mindset ...

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud ... You can run a caseload on your own and manage deadlines without reminders. * A team-player mindset ...

Tax Resolution Plus

Tax Resolution Sales Closer

Irvine, CA · On-site

$90K - $150K/yr

Tax Resolution Plus Inc. is a premier tax representation and financial advisory firm. We help ... Manage Your Pipeline: Maintain rigorous follow-up with prospective clients in our CRM to ensure no ...

Five Star Tax Resolution

Be Seen First

Intake Specialist - Tax Resolution

Costa Mesa, CA · On-site

$20 - $21/hr

Communicate effectively with team members, managers, and tax professionals regarding client status ... Previous experience in customer service, intake, call center, sales support, tax resolution ...

W3Global Inc.

Project Manager

Montclair, CA · On-site

$80K - $95K/yr

Centralize assistance with conflict resolution, decision-making, and management of timing, resources, and all project issues. * Balance team responsibilities, prioritize projects, and assign ...

TaxRise

Tax Resolution Specialist

Irvine, CA · On-site

$24 - $26/hr

In this role, you will manage and update cases, submit Power of Attorney forms, maintain accurate records, and provide excellent service and support to clients and internal teams. We're all about ...

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All JobsResolution Management JobsResolution Management Jobs in Anaheim, CA

Resolution Management information

See Anaheim, CA salary details

$14

$30

$58

How much do resolution management jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for resolution management in Anaheim, CA is $30.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $37.74 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Anaheim, CA are hiring for Resolution Management jobs?

Cities near Anaheim, CA with the most Resolution Management job openings:

Resolution Management jobs near you

Grievance Resolution Specialist (Provider Resolution)

Orange, CA • On-site

Aroha Technologies
Software Development • 51 - 200 employees
Learn more about Aroha Technologiesexternal

$24 - $32/wk

Contractor

Re-posted 19 days ago

Job description

Grievance Resolution Specialist (Provider Resolution)

Job Title: Grievance Resolution Specialist (Provider Resolution)

Location: Orange County, CA (500 City Parkway West)

Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Work Setting: 100% Onsite

Job Overview

We are seeking a detail-oriented Grievance Resolution Specialist (Provider Resolution) to support the Grievance & Appeals department. In this role, you will investigate provider grievances and appeals, coordinate with internal teams, communicate with providers, and ensure timely, accurate case resolution while maintaining compliance with healthcare regulations.

Key Responsibilities
  • Review and process provider grievances and appeals.
  • Gather, analyze, and document case information.
  • Create and maintain accurate case records and reports.
  • Communicate with providers and internal departments regarding case status.
  • Research provider contracts, policies, and regulatory requirements.
  • Draft professional resolution letters and correspondence.
  • Respond to provider inquiries by phone and email.
  • Coordinate with operational teams to resolve complex issues.
  • Identify trends and recommend process improvements.
  • Maintain confidentiality and comply with healthcare regulations.
  • Perform additional administrative duties as assigned.
Minimum Qualifications
  • High School Diploma or GED.
  • At least 1 year of experience in one or more of the following:
    • Provider Dispute Resolution
    • Medicare or Medi-Cal Appeals
    • Grievance & Appeals
    • Claims Administration
    • Regulatory Compliance
    • Healthcare Customer Service
  • Strong written and verbal communication skills.
  • Ability to work independently and manage multiple priorities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Preferred Qualifications
  • Associate degree in Business, Healthcare Administration, or a related field.
  • Experience with healthcare practice standards for government and commercial health plans.
  • Bilingual candidates (Spanish, Vietnamese, Chinese, Korean, Arabic, Farsi, or Russian) are encouraged to apply.
Skills
  • Strong analytical and problem-solving abilities
  • Excellent organizational skills
  • Attention to detail
  • Ability to manage multiple cases simultaneously
  • Professional customer service skills
  • Team-oriented with the ability to build positive working relationships
     
Thanks, and regards, 
Nick Glenn 
Healthcare Recruiter 
Direct: 510-455-4449
Aroha Technologies Inc.
www.arohatechnologies.com