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Resolution Management Jobs in Kannapolis, NC (NOW HIRING)

Encova Insurance

Injury Resolution Specialist

Concord, NC · Remote

$69K - $110K/yr

Encova Insurance has an immediate opening for an Injury Resolution Specialist. This role will be ... Proactively manage and continuously evaluate the claim with specific emphasis on the nature and ...

Trice Healthcare

Coding Payment Resolution Spec

Belmont, NC · On-site

$17.25 - $22/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

Concentric LLC

Regional Service Manager

Concord, NC · On-site

A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution. * Management observation regarding attitude, diligence, team ...

Resolution Think

Physical Therapist

New London, NC · On-site

$105K - $125K/yr

Physical Therapist Resolution Think, LLC is seeking to hire a Physical Therapist to support an ... Independently manage complex neuromuscular and musculoskeletal conditions using neuromuscular ...

Resolution Think

Physical Therapist

New London, NC · On-site

$105K - $125K/yr

Resolution Think, LLC is seeking to hire a Physical Therapist to support an embedded human ... Independently manage complex neuromuscular and musculoskeletal conditions using neuromuscular ...

Service Global, Inc

Desktop EUC L1

Charlotte, NC · On-site

$19.75 - $25.25/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and ...

Service Global, Inc

Desktop EUC L1

Charlotte, NC · On-site

$19.75 - $25.25/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and ...

Maynard Nexsen PC

Direct Client Support

Charlotte, NC · On-site

$21 - $28.75/hr

Provide technical support for end-user applications and hardware, including troubleshooting and issue resolution. * Manage desktop applications, ensuring proper installation, configuration, and ...

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All JobsResolution Management JobsResolution Management Jobs in Kannapolis, NC

Resolution Management information

See Kannapolis, NC salary details

$13

$28

$54

How much do resolution management jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for resolution management in Kannapolis, NC is $28.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $35.48 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Kannapolis, NC are hiring for Resolution Management jobs?

Cities near Kannapolis, NC with the most Resolution Management job openings:

Resolution Management jobs near you

Injury Resolution Specialist

Encova Insurance

Concord, NC • Remote

$69K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

The salary range for this job posting is $69,152.00 - $110,642.00 annually + bonus + benefits. Pay Type: Salary

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance has an immediate opening for an Injury Resolution Specialist. This role will be home-based, but you must reside in a state where we are registered for payroll as seen in this posting and on our careers page

This role reports to a Manager, National Injury Claims.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

Investigate, evaluate, negotiate and settle bodily injury claims and any related coverages within established best practices and applicable jurisdictional guidelines.

ESSENTIAL FUNCTIONS:

  • Handle injury claims including personal and commercial auto, uninsured and underinsured motorists, homeowners' liability and commercial liability and limited litigation files. Claims may involve serious or permanent injuries, including fatalities. Claims may be assigned as first notice, requiring a complete investigation and handling of all aspects of the claim, or may be a reassignment of the injury claim only.
  • Review and analyze coverage, apply policy conditions, provisions, exclusions and endorsements and verify applicable limits, deductibles and co-insurance.
  • Investigate and gather information, including taking statements as necessary, to determine the facts of loss, liability and subrogation potential.
  • Proactively manage and continuously evaluate the claim with specific emphasis on the nature and extent of injury, causality and relatedness of medical treatment received. Conduct a medical history investigation as necessary.
  • Determine and continually evaluate appropriate reserves.
  • Establish a plan of action and utilize appropriate resources as necessary to move the file towards resolution.
  • Effectively investigate, evaluate, negotiate and settle a minimum average of 20 losses per month. Negotiations will be primarily on the phone but may occasionally require personal contact.
  • Comply with claims organization policies, established best practices and jurisdictional guidelines.
  • Complete comprehensive reports and authorization requests as required.
  • Maintain competency in the use of multiple claims systems and manage efficient and effective follow-up practices.
  • Obtain state licensing as required.
  • Serve as a member of claims teams as assigned.

OTHER FUNCTIONS:

  • Maintain an ongoing understanding of claims processes, procedures and systems, and keep current on fair claims practices laws, compliance issues, and business-related developments.
  • Maintain open lines of communications with all stakeholders including resolution specialists that may be involved in the handling of other elements of the file.
  • Attend seminars and workshops as required.
  • Occasional travel may be required.
  • Perform other duties and special assignments as requested to support business needs.

KNOWLEDGE. SKILLS AND EXPERIENCE:

  • This position requires a college degree or equivalent and a strong understanding of insurance and the claims organization.
  • Continuing education is strongly preferred and may be obtained through the Institutes (Associate in Claims (AIC) and/or Chartered Property Casualty Underwriter (CPCU) designations) or other accredited insurance education provider.
  • This position requires considerable experience as a claims resolution specialist or the equivalent experience in the industry or a related field.
  • The candidate must have excellent telephone and personal claims negotiations, communication and investigation skills.
  • The individual must understand tort law and must have thorough knowledge of medical terms and treatments.
  • The candidate must be able to obtain, analyze and evaluate medical history and documentation.
  • The candidate must possess detail-oriented organizational skills.
  • The candidate must demonstrate a proven ability to evaluate serious and complicated injury claims and to negotiate to a successful conclusion.
  • This position requires an excellent knowledge of all personal and commercial lines policies and coverage written by the company.


This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:

  • Health, Dental & Vision Insurance

  • Company-provided life and income protection plans

  • Eligibility to participate in a company incentive bonus program

  • 401(k) Retirement Plan - 100% company match up to 7% on annual salary

  • Paid Time Off, Paid Holidays, and Floating Holidays

  • Flexible Work Arrangements - Hybrid and remote depending on the role

We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally.

Encova Insurance is an EOE/E-Verify employer.

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