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Resolution Management Jobs in Houston, TX (NOW HIRING)

Altitude Trampoline Park

Front Desk

Webster, TX · On-site

$9 - $10/hr

Resolution Management: Ability to calmly resolve Guest complaints.Responsibilities* Sales: Sell, sell, sell. A big responsible for the position is to confidently convey the value of passes and ...

Altitude Trampoline Park

Front Desk

Webster, TX · On-site

$9 - $10/hr

Ability to handle POS transactions accurately and efficiently. • Resolution Management: Ability to calmly resolve Guest complaints. Responsibilities • Sales: Sell, sell, sell. A big responsible ...

Altitude Trampoline Park

Front Desk

Webster, TX · On-site

$10 - $11/hr

Resolution Management: Ability to calmly resolve Guest complaints.Responsibilities* Sales: Sell, sell, sell. A big responsibility for the position is to confidently convey the value of passes and ...

Altitude Chicago Trampoline Park

Front Desk

Webster, TX · On-site

$12.50 - $15.75/hr

Ability to handle POS transactions accurately and efficiently. • Resolution Management: Ability to calmly resolve Guest complaints. Responsibilities: • Sales: Sell, sell, sell. A big ...

Suffolk Construction

BIM/VDC Manager

Houston, TX

Drive the coordination process across stakeholders, including clash detection, issue tracking, agenda development, weekly coordination meetings, and resolution management. * Manage the delivery of ...

New

Suffolk Construction

BIM/VDC Manager

Houston, TX · On-site

Drive the coordination process across stakeholders, including clash detection, issue tracking, agenda development, weekly coordination meetings, and resolution management. * Manage the delivery of ...

Altitude Trampoline Park

Front Desk

Webster, TX · On-site

$12.50 - $15.75/hr

Ability to handle POS transactions accurately and efficiently. • Resolution Management: Ability to calmly resolve Guest complaints. Responsibilities • Sales: Sell, sell, sell. A big ...

Suffolk Construction

BIM/VDC Manager

Houston, TX · On-site

Drive the coordination process across stakeholders, including clash detection, issue tracking, agenda development, weekly coordination meetings, and resolution management. * Manage the delivery of ...

Suffolk

BIM/VDC Manager

Houston, TX · On-site

$120 - $180/hr

Drive the coordination process across stakeholders, including clash detection, issue tracking, agenda development, weekly coordination meetings, and resolution management. * Manage the delivery of ...

New

Altitude Trampoline Park

Front Desk

Webster, TX · On-site

$10 - $11/hr

Ability to handle POS transactions accurately and efficiently. • Resolution Management: Ability to calmly resolve Guest complaints. Responsibilities • Sales: Sell, sell, sell. A big ...

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All JobsResolution Management JobsResolution Management Jobs in Houston, TX

Resolution Management information

See Houston, TX salary details

$12

$27

$53

How much do resolution management jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for resolution management in Houston, TX is $27.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $34.42 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Houston, TX are hiring for Resolution Management jobs?

Cities near Houston, TX with the most Resolution Management job openings:

Resolution Management jobs near you

Senior Manager - Construction Dispute Resolution

Socotec

Houston, TX • On-site

Full-time

Re-posted 5 hours ago

Job description

Company Description

SOCOTEC Advisory, LLC., is a subsidiary of Socotec USA, an industry leader in dispute resolution, project advisory, building envelope design, structural failure analysis and energy efficiency consulting services. Socotec's portfolio of companies is equipped to provide an enhanced scope of solutions to our client base for a wide variety of project types, risks and technologies. 

SOCOTEC's Dispute Resolution practice assists owners, contractors, designers, and their counsel with the resolution of complex issues that impact the time, cost and quality of their construction projects. The DR practice has analyzed or prepared claims for compensation for projects domestically and internationally. Our portfolio includes all sectors of the industry including power, commercial, mixed use, residential, hospitality, institutional, governmental, industrial and infrastructure. SOCOTEC's DR practice provides expert opinion, reports and testimony in support of client schedule and damages claims.

SOCOTEC is proud to announce that it has been officially certified as a Great Place to Work by the renowned global authority on workplace culture, Great Place to Work.

Job Description

The Senior Manager will be responsible for supporting project assignments from initial kick-off through preparation of deliverables including presentations and reports.  The successful candidate aspires to a level of expertise and industry reputation with the goal of providing expert testimony within a 3 to 5 year timeframe.   Specific project responsibilities include the support of and/or direct execution of the following:

  • Organizing large quantities of construction related documentation
  • Reviewing contracts, subcontracts and other contractual documentation
  • Evaluating baseline schedule and assumptions
  • Reviewing estimates & cost reports
  • On-site construction progress evaluations
  • Preparing project status presentations & update reports
  • Analyzing contemporaneous schedule updates & revisions
  • Change order and pay application administration
  • As-built schedule analysis
  • As-planned vs As-built schedule comparison
  • Causation analysis
  • Damages quantification
  • Mediation/litigation support as required
  • Prepare opinion presentation material and demonstratives
  • Write draft expert opinion(s)
  • Perform all other duties as assigned by your supervisor or manager.
Qualifications

Qualified candidates will have 3 to 5 years of construction related industry experience and written communication skills. Additionally, candidates must have a working knowledge in the following:

  • P6, MS Project, Excel and other graphical communication tools
  • Project scheduling and project controls
  • Budgeting
  • Job cost reporting
  • Construction/building processes & techniques
  • Contract/risk management
  • Data management
  • Schedule and productivity reporting
  • Estimating
  • US based and valid work permit if applicable
  • B.S. in Engineering or Construction Management or equivalent work experience
  • Candidates with forensic accounting expertise and/or Architects may also be considered
  • Work with minimal supervision
  • Strong desire to develop expertise in scheduling and damages analysis with a goal of achieving "expert" witness recognition in 3 to 5 years.
  • Consistently demonstrate SOCOTEC's core values
Additional Information

SOCOTEC offers generous compensation packages including salary, benefits & bonus based upon relevant experience.

All your information will be kept confidential according to EEO guidelines.

SOCOTEC is an Equal Opportunity Employer.

Apply