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Resolution Management Jobs in Houston, TX (NOW HIRING)

AGM Management LLC

Assistant Property Manager

Houston, TX · On-site

$20 - $22/hr

Responsibilities * Assist in the management of property leasing processes, including tenant screenings and lease agreements. * Coordinate property maintenance activities and ensure timely resolution ...

CAMS - Texas

Labor Relations Manager

Houston, TX · On-site

$90 - $130/hr

... management training, and employee relations activities across operations in 25 states. Core Competencies * Exceptional negotiation and influencing skills. * Strong conflict resolution and problem ...

Posted today

Resolution Think

Pharmacy Technician (PRN)

Houston, TX · On-site

$16.75 - $20.25/hr

Cognito LLC, a Resolution Think joint venture, is seeking a PRN Pharmacy Technician to support the ... Consults with the Clinical Services Manager or clinical pharmacist directly to clarify a ...

Resolution Think

Pharmacy Technician (PRN)

Conroe, TX · On-site

$15.75 - $19/hr

Cognito LLC, a Resolution Think joint venture, is seeking a PRN Pharmacy Technician to support the ... Consults with the Clinical Services Manager or clinical pharmacist directly to clarify a ...

Resolution Think

Pharmacy Technician (PRN)

Houston, TX · On-site

$16.75 - $20.25/hr

Cognito LLC, a Resolution Think joint venture, is seeking a PRN Pharmacy Technician to support the ... Consults with the Clinical Services Manager or clinical pharmacist directly to clarify a ...

Resolution Think

Pharmacy Technician (PRN)

Conroe, TX · On-site

$15 - $18.25/hr

Cognito LLC, a Resolution Think joint venture, is seeking a PRN Pharmacy Technician to support the ... Consults with the Clinical Services Manager or clinical pharmacist directly to clarify a ...

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Resolution Management information

See Houston, TX salary details

$12

$27

$53

How much do resolution management jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for resolution management in Houston, TX is $27.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $34.42 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Houston, TX are hiring for Resolution Management jobs?

Cities near Houston, TX with the most Resolution Management job openings:

Resolution Management jobs near you

Litigation Supervisor

Amtex Insurance & Constitution General Agency LLC

Houston, TX • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Position Summary
The Litigation Supervisor oversees the daily management of litigated claims, providing leadership and technical guidance to Litigation Examiners. This role ensures claims are handled timely, accurately, strategically, and in compliance with company guidelines and applicable regulations. The Supervisor also manages defense counsel, litigation expenses, reserves, evaluations, settlements, mediations, trials, and high-exposure matters.
Essential Duties & Responsibilities
  • Oversee the litigation inventory and ensure timely suit referrals, deadlines, hearings, mediations, and trials.
  • Monitor complex, aging, and high-exposure claims and escalate significant issues to Claims Management.
  • Review liability, damages, coverage, reserves, evaluations, and settlement strategies.
  • Guide examiners on litigation strategy, negotiations, and claim resolution.
  • Manage relationships and performance of defense counsel.
  • Conduct file reviews to ensure accurate documentation, compliance, and proper claim handling.
  • Monitor reserves and exposure and ensure updates are made following significant claim developments.
  • Ensure files are prepared for mediations and trials.
  • Provide daily leadership, coaching, training, and performance management to Litigation Examiners.
  • Monitor inventory, deadlines, settlement opportunities, counsel reporting, and examiner activities.
  • Promote accountability, productivity, professional communication, and timely claim resolution.
Qualifications
Required:

  • Active Texas Adjuster License or ability to obtain one.
  • At least 5 years of claims experience, preferably in bodily injury and/or litigated auto claims.
  • Strong knowledge of liability, damages, negotiations, litigation, and reserving.
  • Strong communication, organization, analytical, and decision-making skills.
  • Ability to manage multiple deadlines in a high-volume environment.
Preferred:

  • Prior supervisory or claims leadership experience.
  • Texas nonstandard personal auto experience.
  • Experience managing defense counsel, mediations, depositions, trials, and high-exposure claims.
Core Competencies
  • Leadership and accountability
  • Litigation knowledge and strategy
  • Analytical and sound decision-making
  • Communication and organization
  • Risk awareness and escalation
  • Strategic claim management
The Litigation Supervisor should understand the exposure, defense strategy, claim value, barriers to resolution, and next steps for every litigated claim.