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Resolution Management Jobs in Coppell, TX (NOW HIRING)

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Account Resolution Specialist

Dallas, TX

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Minimum of two years of experience managing patient account followup within a revenue cycle ...

Aramark

Patient Transport Supervisor

Frisco, TX · On-site

Customer service experience Problem resolution Management experience, healthcare/hospital environment is preferred Experience training employees; acts as a backup to Patient Transport Manager ...

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Resolution Management information

See Coppell, TX salary details

$12

$26

$51

How much do resolution management jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for resolution management in Coppell, TX is $26.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $33.27 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Coppell, TX are hiring for Resolution Management jobs?

Cities near Coppell, TX with the most Resolution Management job openings:

Resolution Management jobs near you

Resolution Specialist

Plano, TX • On-site

S&A Legal Management Services, Inc
See more jobs at S&A Legal Management Services, Incexternal

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we’ve grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.

Our teams are driven, collaborative, and committed to delivering results.

We are seeking a motivated Resolution Specialist to join our Plano, TX-based team.


This role is bonus eligible up to $1400/month


Position Summary

Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
  • Negotiate payment arrangements based on Firm and client standards
  • Make outbound calls manually and via the Firm’s dialer system to attempt to collect consumer debts
  • Follow with consumers on missed and returned payments
  • Exhibit customer service standards consistent with all quality assurance expectations
  • Meet all monthly collection and production goals
  • Maintain knowledge of and follow all laws and regulations governing debt collection
  • Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed
Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Two years of experience in a high-volume call center
  • Third party/legal debt collection experience preferred
  • Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
  • Strong negotiation skills
  • Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
  • Ability to multi-task and manage time effectively
  • Ability to be flexible to adapt and act quickly when urgent matters require it
  • Ability to maintain professional working relationships in a highly competitive environment
  • Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
  • Ability to maintain confidentiality

Benefits

Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.

401(k) with employer match

Please visit our website, www.spalaw.com,for more information on our Firm.