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Resolution Management Jobs in Houston, TX (NOW HIRING)

Elite Material Handling

Territory Sales Manager

Houston, TX · On-site

$45K - $55K/yr

A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution. * Management observation regarding attitude, diligence, team ...

McKesson

USON AP Customer Account Analyst

The Woodlands, TX · Remote

$20 - $26.75/hr

Problem solving, decisiveness, and resolution management. Critical Skills * Digital Transformation & Process Design: Demonstrates digital fluency and scales tech-enabled processes to reimagine how ...

McKesson

USON AP Customer Account Analyst

The Woodlands, TX · Remote

$20 - $26.75/hr

Problem solving, decisiveness, and resolution management. Critical Skills * Digital Transformation & Process Design: Demonstrates digital fluency and scales tech-enabled processes to reimagine how ...

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All JobsResolution Management JobsResolution Management Jobs in Houston, TX

Resolution Management information

See Houston, TX salary details

$12

$27

$53

How much do resolution management jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for resolution management in Houston, TX is $27.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $34.42 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Houston, TX are hiring for Resolution Management jobs?

Cities near Houston, TX with the most Resolution Management job openings:

Resolution Management jobs near you

Mortgage Protection Resolution Specialist

GIA Legacy Planning

Houston, TX • Remote

$1.5K - $1.7K/wk

Full-time, Part-time

Life

Re-posted 28 days ago

Job description

Mortgage Protection Resolution Specialist

Location: Remote Position/Work from Home
Job Type: Full-Time/Part-Time
Compensation: Uncapped Commission-Based

About Us

We’re excited to invite passionate, driven individuals to join our team as Mortgage Protection Life Insurance Agents. This isn’t just another job—it’s a career built for people who care deeply about helping families protect the home they’ve worked so hard for and create lasting memories.

Mortgage protection agents play a vital role in ensuring families can keep their generational homes in the family by putting life insurance policies in place with living benefits for disability, chronic, or critical illness. The purpose of mortgage protection is simple yet powerful: to provide financial security by paying off the mortgage if the main wage earner passes away or experiences a significant health event.

If you want flexibility, purpose, and real earning potential, this is the opportunity for you. You’ll have the freedom to work from anywhere, create a schedule that fits your life, and build a clear path toward financial independence—all while adding family value to your community.

We thrive in a collaborative, team-oriented environment. Whether you like to stand out and shine or focus on hitting your income goals quietly, there’s a place for you here. And yes—we also believe life is too short not to enjoy it!

Responsibilities

  • Identify client needs and recommend tailored mortgage protection solutions

  • Educate clients on life insurance policies with living benefits for disability, critical illness, or chronic conditions

  • Build and maintain strong, trust-based client relationships

  • Generate leads through networking, referrals, and company-provided resources

  • Follow up with prospects to close sales and ensure customer satisfaction

  • Stay up-to-date on industry trends, products, and carrier offerings

  • Work independently while collaborating with a supportive, high-energy team

What We Offer

  • Competitive commission structure with bonus potential

  • Flexible work schedule (fully remote position)

  • Comprehensive training and mentorship programs

  • Access to top-rated insurance carriers and in-demand products

  • Clear paths for career growth, leadership, and professional development

  • Supportive team culture with ongoing coaching and collaboration

Requirements

  • Active insurance license (or willingness to obtain one—we provide full guidance)

  • Strong communication and interpersonal skills

  • Self-motivated, goal-oriented, and results-driven mindset

  • Ability to work independently while managing your schedule effectively

  • Basic computer skills for CRM and client management

  • Own a device to conduct business Ipad, laptop desktop and phone