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Resolution Management Jobs in California (NOW HIRING)

Imh

Patient Resolution Specialist

West Covina, CA · On-site

$20.35 - $30.97/hr

Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries. * Collects payments and establishes payment plans * Provide estimates for future services

Exponent Inc.

Principal - Dispute Resolution

Oakland, CA · On-site

$230K - $320K/yr

... Resolution for our Construction Consulting Practice in Oakland, CA . In this role, you will work as ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...

Kanak Elite Services Inc

Technical Product Manager

San Jose, CA · On-site

$195K - $226K/yr

Excellent conflict-resolution management skills; ability to effectively facilitate teams to the successful resolution of issues * Bachelor's degree in CS or related technical field, or relevant work ...

CDM Smith

Manager, Quality

Rancho Cucamonga, CA · On-site

Develops and commissions proper identification and resolution management system (s) for implementation and measurement of overall Quality Management Plan using metrics and statistical means and ...

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Resolution Management information

What jobs pay 500,000 a year in the US?

In resolution management, high-paying roles such as senior executives, legal partners, or specialized consultants can reach or exceed $500,000 annually, often requiring extensive experience, advanced certifications, and leadership skills. These positions typically involve strategic decision-making, negotiation, and managing complex cases or projects. Compensation varies based on industry, company size, and geographic location.

What jobs pay $2000 a day?

In resolution management, high-paying roles such as senior dispute resolution consultants or specialized legal mediators can earn around $2,000 per day, especially with extensive experience and certifications. These positions often require advanced skills, negotiation expertise, and sometimes involve consulting or contract work in legal or corporate environments.

How does a professional in Resolution Management typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They analyze problems, coordinate with relevant departments, and implement solutions, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and knowledge of company policies are essential for this role.

What jobs pay $10,000 a month without a degree?

Resolution Management roles typically require experience and skills in conflict resolution, negotiation, and communication, but some positions in sales, real estate, or entrepreneurship can pay $10,000 or more monthly without a formal degree. Success in these fields often depends on performance, client relationships, and industry knowledge rather than formal education. High earnings are usually associated with commission-based or performance-driven roles.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

What are the key skills and qualifications needed to thrive as a Resolution Management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is Resolution Management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.
What are popular job titles related to Resolution Management jobs in California? For Resolution Management jobs in California, the most frequently searched job titles are:
What job categories do people searching Resolution Management jobs in California look for? The top searched job categories for Resolution Management jobs in California are:
What cities in California are hiring for Resolution Management jobs? Cities in California with the most Resolution Management job openings:
Resolution Management jobs near you

Patient Resolution Specialist

Imh

West Covina, CA • On-site

$20.35 - $30.97/hr

Part-time

Posted 18 days ago

Job description

Job Description:

The Patient Resolution Specialist (PRS) is responsible for handling inquiries from patients, assisting with billing questions and complaints, cashier functions, payments and payment plan. Serves as a patient facing liaison between the Revenue Service Center and patient(s). The role involves utilizing the overall knowledge of the Revenue Service Center to provide accurate information and resolution. Has the ability to stay calm under pressure, resolve complex issues and ensure patient satisfaction.

Essential Functions

  • Answer incoming calls and respond to patient inquires in person, on the phone, or via email
  • Provide insurance education to patients on out-of-pocket expenses and education on the billing process.
  • Investigates and resolves patient billing issues through research, escalating to the appropriate department when necessary.
  • Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries.
  • Collects payments and establishes payment plans
  • Provide estimates for future services
  • Completes cashier duties for the care site; collections, reconciling and deposits.

Skills

  • Regular attendance
  • Advanced interpersonal and communication skills
  • Ability to stay calm under pressure
  • Computer literacy
  • Adaptability
  • Insurance
  • Billing/Authorization/Estimates
  • Problem Solving

Required Qualifications

  • High School Diploma or GED
  • Two (2) years' experience in customer service, collections or billing
  • Working knowledge of Epic
  • Basic knowledge of estimates, general medical billing process and insurance

Preferred Qualifications

  • Three (3) years' experience in customer service, collection or billing
  • Financial Counseling experience

Physical Requirements

  • Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies and able to assess customer needs.
  • Ongoing interactions with customers that require employee to communicate as well as understand spoken information and address issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes computer, phone and internet set up and use.

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

30

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.35 - $30.97

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we usethe artificial intelligence ("AI") platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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