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Resolution Management Jobs in New York (NOW HIRING)

Forthright

Dispute Resolution Professional

Somerset, NJ · On-site

Dispute Resolution Professional "Serve as a Neutral Arbitrator in New Jersey's No-Fault Arbitration ... Final approval rests with Forthright Management and the 14-member Advisory Council. Forthright is ...

Exponent Inc.

Principal - Dispute Resolution

Manhattan, NY · On-site

$230K - $320K/yr

... Resolution for our Construction Consulting Practice in our New York, NY office. In this role, you ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...

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Resolution Management information

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities in New York are hiring for Resolution Management jobs?

Cities in New York with the most Resolution Management job openings:

Resolution Management jobs near you

Resolution Plan Specialist

Manhattan, NY • On-site

BizTek People, Inc. | APA International Placement Consultants
Recruiting and Staffing Services • 51 - 200 employees
Learn more about BizTek People, Inc. | APA International Placement Consultantsexternal

Contractor

Re-posted 12 days ago

Job description


Title: Resolution Plan Specialist
Duration: 6 Months
Location: New York, NYHybrid (Tuesday, Wednesday and Thursday in the office)
Job Description
This position is a part of the Resolution Plan Office (RPO), and reports to the head of RPO. The RPO is a centralized team for the development, oversight and maintenance of the 165(d) Resolution Plan / Title 1 Plan. Additionally, the team is also responsible for overseeing and harmonizing the stress continuum from BAU to Recovery and Resolution across various resiliency plans (CFP, CCP, Recovery and Resolution Plan), as well as acting a central crisis management liaison. This role will have significant visibility to senior management.
Key responsibilities
  • Support the head of RPO tolead the development and maintenance of key resolution capabilities, bypartnering with subject matter experts in multiple functions andbusinesses
  • Lead cross-functionalcoordination on the triennial Resolution Plan submission, and incorporatethe feedback from the stakeholders throughout the plan submission process
  • Facilitate the regulatoryinquiry with the stakeholders across 1st line, 2nd line and 3rd line ofdefense
  • Prepare materials for seniormanagement engagement
  • Document the key processes inthe policy and procedures regarding RRP
  • Review and revise thenarrative with regards to Resolution Strategy and Resolution CapabilityTesting and Assurance Framework

Requirements
Qualifications
  • At least 5 years of relevantworking experience in large financial institutions, banks, law firm orconsulting firms
  • Prior experience inContingency Funding Plan, Capital Contingency Plan, Recovery Plan, orResolution Plan is preferred.
  • An Agile learner withsignificant intellectual curiosity to learn Resolution Plan, in order todevelop subject matter expertise
  • Ability to build relationshipwith stakeholders and influence people
  • Ability to communicatecomplex messages clearly and concisely in verbal and written form
  • Manage multiple priorities tomeet tight deadlines in a dynamic work environment
  • Bachelor's degree in ananalytical field such as economics, finance, accounting or law ispreferred.

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