1

Resolution Management Jobs in Fargo, ND (NOW HIRING)

Senior Commissioning Integrator

Fargo, ND · On-site

$55.50 - $75.25/hr

Client escalation and resolution management * Cross-disciplinary commissioning (PLC, SCADA, network, protection, comms) * Experience setting or improving commissioning methods, standards, and ...

... resolution of employee and customer concerns, aligning with the district manager, as needed. • Interviews candidates for store positions and provides recommendations to the district manager. • ...

... resolution of employee and customer concerns, aligning with the district manager, as needed. • Interviews candidates for store positions and provides recommendations to the district manager. • ...

Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and ...

Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and ...

Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and ...

Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and ...

... your career in retail management with a company that values simplicity, consistency, and ... resolution of employee and customer concerns, aligning with the district manager, as needed. • ...

... your career in retail management with a company that values simplicity, consistency, and ... resolution of employee and customer concerns, aligning with the district manager, as needed. • ...

Property Manager

Fargo, ND · On-site

$64K/yr

Join our Premier Property Management Team. Creating a better living. The Property Manager Float ... resolution and effective maintenance of properties. * Create and implement a specific property ...

Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and ...

Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and ...

Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and ...

Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and ...

SAP Program Management Senior Manager

Fargo, ND · On-site

$113K - $114K/yr

Proactivelyidentify, assess, and manage program risks, issues, assumptions, and dependencies, driving mitigation plans and ensuring accountability through resolution. * Monitor and manage program ...

New

Bachelor's Degree in Engineering, Construction Management, or related field. * Minimum of 5 years ... Upholds a resolution-based mentality in response to unforeseen conditions on a project.

Prior management or supervisory experience * Conflict resolution experience * Exceptional communication and customer service skills About Mad City Windows & Baths At Mad City Windows & Baths, a ...

Prior management or supervisory experience * Conflict resolution experience * Exceptional communication and customer service skills   About Mad City Windows & Baths At Mad City Windows & Baths, a ...

next page

Showing results 1-20

Resolution Management information

See Fargo, ND salary details

$13

$28

$54

How much do resolution management jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for resolution management in Fargo, ND is $28.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $35.38 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Fargo, ND are hiring for Resolution Management jobs?

Cities near Fargo, ND with the most Resolution Management job openings:

Infographic showing various Resolution Management job openings in Fargo, ND as of June 2026, with employment types broken down into 1% As Needed, 95% Full Time, and 4% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $58,650 per year, or $28.2 per hour.

Senior Commissioning Integrator

Fargo, ND • On-site


Ulteig
Civil Engineering Construction • 1 - 5K employees

9.6

Company rating: 9.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

8th of 450 rated engineering

Great coworkers

People enjoy working here

Good employer


$55.50 - $75.25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Description

The Opportunity

The Senior Commissioning Integrator will lead both hot and cold commissioning efforts. Own commissioning strategy, cross-project risk control, escalations, client alignment.

What You'll Do

  • Lead both hot and cold commissioning efforts. Own commissioning strategy, cross-project risk control, escalations, client alignment
  • Approve plans; align commissioning windows; resource plan
  • Direct complex cutovers; coordinate multi-party energizations
  • Orchestrate high-severity incident resolution and workaround strategies
  • Set documentation standards; drive continuous improvement
  • Set acceptance criteria; negotiate exceptions; formalize handover models
  • Define methods, tools, templates; coach teams and peers
  • Days, Evenings, Nights and weekends may be required and are mandatory as required by client schedules
  • Traveling to sites may reach 50% depending on project load and client needs

What We Expect from You

  • Bachelor's degree preferred (EE, EET, Controls, Power) or equivalent experience (11+ years)
  • Typically 11+ years commissioning experience with demonstrated leadership
  • Proven ownership of
    • Full-plant or multi-site commissioning
    • High-risk energizations
    • Client escalation and resolution management
    • Cross-disciplinary commissioning (PLC, SCADA, network, protection, comms)
  • Experience setting or improving commissioning methods, standards, and templates
  • Has been point person for remote 24/7 startup coverage windows
  • Expert-level troubleshooting across PLC/SCADA/network/relay systems
  • Willing to travel 50% of the time
  • Valid driver's license and ability to meet company driving standards
  • Must have permanent authorization to work in US
  • Demonstrates openness to innovation by embracing and applying evolving technology and AI tools to enhance workflows, solve problems, and drive continuous improvement

As you consider applying for a position at Ulteig, we encourage you to think outside the box - because we do! You might not meet 100% of the skills listed in a description, but we are committed to hiring people with exceptional talent, ability and potential, and then creating an environment where they can become the best versions of themselves. We don't want to miss out on the possibility of speaking with the next outstanding Ulteig team member, so please apply if you think this role is a great match for your unique skills and strengths. And, yes, relevant military experience is absolutely considered for transitioning service members.

What You Can Expect from Ulteig

Ulteig is a purpose driven organization that has built a culture focused on people - both our clients and our employees -for over 80 years. Working at Ulteig is more than a job, opening opportunities to make an impact by creating and solving for a sustainable future. We recognize our success relies heavily on the dedication and focus of our workforce; this is why we make investing in our employees a top priority. We prioritize flexibility and staying connected to meet your needs and help you achieve your goals. We value your unique perspective, respect your individuality and celebrate your contributions. At Ulteig, we take our own success and the success of our clients personally.

We offer our team members:
* Flexible Workplace
* Employee Ownership
* Competitive Pay
* Comprehensive Benefits Package
* Collaborative Environment
* Innovative Culture


Our vision is to be the most trusted partners transforming our world's critical infrastructure. Ulteig connects people and resources to develop compelling, integrated solutions across multiple Lifeline Sectors, including Power, Renewables, Transportation and Water. Ulteig is a trusted partner in engineering North America's essential infrastructure and leverages its expertise with a wide range of public and private clients.


At Ulteig, we care deeply about our team, listening to their needs and ensuring they have the tools necessary to be productive whether they choose to work remotely, hybrid or in office. Regardless of where you work, you are empowered to build a workday that best suits your strengths. We strive to ensure a balance and separation between home and work life. We support a flexible working schedule so employees are able to focus on what's important to them.
If you would like to be a part of a company that empowers their employees, apply today!

Ulteig is a Drug Free Workplace

ACHIEVE | GROW | COLLABORATE

Additional Opportunity Details:
Target Base Compensation Range for this role is $55.50 - $75.25 per hour
* Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 60 days until a qualified applicant is selected or the position has been cancelled.

Notice to Recruiters and Staffing Agencies: to protect the interests of all parties, Ulteig Engineers, Inc., will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Ulteig. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Ulteig property. Ulteig is not responsible for any charges or fees related to unsolicited resumes.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.



What Ulteig employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom