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Fnol Insurance Jobs (NOW HIRING)

LOYALTY MGA LLC

FNOL Representative

Miami, FL

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in ... We are not your average insurance agency. We invest in our people, recognize performance, and ...

UNIVISTA HOLDINGS LLC

FNOL Representative

Miami, FL · On-site

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in ... We are not your average insurance agency. We invest in our people, recognize performance, and ...

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How much do fnol insurance jobs pay per year?

As of Aug 16, 2026, the average yearly pay for fnol insurance in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed for an FNOL insurance position?

To succeed in FNOL (First Notice of Loss) Insurance roles, you need strong attention to detail, knowledge of insurance claims processes, and the ability to accurately gather and document information, typically supported by prior experience or relevant coursework in insurance or customer service. Familiarity with claims management software, CRM systems, and industry-standard documentation tools is often required, and some employers may prefer certifications such as AINS (Associate in General Insurance). Excellent communication, empathy, and problem-solving skills help you navigate stressful situations while delivering a positive customer experience. These competencies are crucial for efficiently initiating insurance claims and setting the stage for smooth claims resolution.

What does an FNOL insurance professional do?

A typical day for someone in an FNOL Insurance role involves receiving initial loss reports from policyholders, collecting detailed incident information, and inputting data into claims management systems. You’ll often act as the first point of contact for customers, requiring both efficiency and a reassuring manner to guide them through the claims process. The job may also involve collaborating with adjusters, underwriters, and other internal teams to verify information or clarify claim details. Many roles are fast-paced with high call volumes, making organization, time management, and adaptability important qualities for success. Over time, experience in FNOL roles can lead to advancement opportunities in claims adjusting, supervisory positions, or specialized areas of insurance operations.

What is an FNOL insurance?

An FNOL (First Notice of Loss) Insurance job involves handling the initial claim reporting process when a policyholder experiences a loss, such as an accident or property damage. Professionals in this role gather essential details, assess the claim's validity, and guide customers through the next steps. Strong communication and data entry skills are crucial, as FNOL representatives are often the first point of contact. These roles may be in call centers or insurance offices, requiring excellent customer service and attention to detail.

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Fnol Insurance jobs near you
Infographic showing various Fnol Insurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

FNOL Representative

LOYALTY MGA LLC

Miami, FL

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position requires compassion, empathy, and strong communication skills, particularly in handling sensitive situations. Join our growing organization where every team member is encouraged to learn, grow, and lead!

Responsibilities:

  • Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
  • Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
  • Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
  • Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
  • Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims
  • High school diploma or GED
  • Committed to delivering exceptional customer service and driving customer satisfaction.
  • Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
  • Eager to advance career with a reliable company and contribute to a growing organization.
  • Enjoy working collaboratively with a team as well as independently.
  • high school diploma.
  • Bilingual proficiency is a plus.

ABOUT US

We are a fast-growing, bilingual insurance agency serving clients across Florida and Texas! Our team helps families and businesses protect what matters most — through auto, home, life, and commercial insurance solutions built around each client’s needs.

We are not your average insurance agency. We invest in our people, recognize performance, and create real paths for growth — from your first day in the office to owning your own location. If you are bilingual, driven, and want a career that rewards your work, you have found the right team.

  WHY JOIN US

We know talented bilingual insurance professionals have options. Here is what makes us different:

  Real base pay  —  Competitive salary based on experience and license held

  Paid Time Off  —  1 week PTO to start, growing with tenure

  Medical Insurance  —  Comprehensive health coverage for you

  Sick Time  —  Dedicated sick time separate from your PTO

  Dental & Vision  —  Comprehensive dental and vision coverage

  Performance Bonus  —  Structured plan tied directly to your results

  Supplemental Plans  —  Voluntary supplemental options available

  Employee Referral  —  Earn rewards for bringing great talent in

  Basic Life Insurance  —  Company-paid life insurance

  Career Growth Path  —  CSR → Agent → Team Lead → Manager → Owner

  401(k) with Match  —  Invest in your retirement savings with us!

  Training & Development  —  Ongoing sales, product, customer service & compliance training

OUR CORE VALUES

“The harder we work, the luckier we are.”

PROTECT

Safety for our communities

We ensure the safety of our communities by offering robust insurance options for life’s many facets. Quality and comprehensiveness are the hallmarks of our coverage.

HELP

Swift, personalized support

Our agents are ready to assist with any insurance questions, providing swift and personalized support to guide clients through their options.

PROMOTE

Investing in our workforce

We invest in the future of our workforce with career paths and training for aspiring agents, contributing to the growth of the insurance sector.

BUILD

Trust & transparency

Our client relationships are built on trust and transparency, with each interaction tailored to meet individual insurance needs.

EDUCATE & GUIDE

Clarity & empowerment

Clarity and empowerment are the goals of our resources, aimed at helping clients make informed insurance decisions.

PROVIDE

Accessible solutions

We deliver affordable and innovative insurance solutions made readily accessible through tools like our app, enhancing convenience for our clients.

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