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FINEOS Claims

Deep understanding of insurance claims domain, including FNOL, adjudication, payments, recoveries, and claims financials * Experience delivering large-scale claims transformation or modernization ...

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$26K

$48.4K

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How much do fnol insurance jobs pay per year?

As of Jul 2, 2026, the average yearly pay for fnol insurance in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Fnol Insurance position, and why are they important?

To succeed in FNOL (First Notice of Loss) Insurance roles, you need strong attention to detail, knowledge of insurance claims processes, and the ability to accurately gather and document information, typically supported by prior experience or relevant coursework in insurance or customer service. Familiarity with claims management software, CRM systems, and industry-standard documentation tools is often required, and some employers may prefer certifications such as AINS (Associate in General Insurance). Excellent communication, empathy, and problem-solving skills help you navigate stressful situations while delivering a positive customer experience. These competencies are crucial for efficiently initiating insurance claims and setting the stage for smooth claims resolution.

What does a typical day look like for a professional handling FNOL Insurance claims?

A typical day for someone in an FNOL Insurance role involves receiving initial loss reports from policyholders, collecting detailed incident information, and inputting data into claims management systems. You’ll often act as the first point of contact for customers, requiring both efficiency and a reassuring manner to guide them through the claims process. The job may also involve collaborating with adjusters, underwriters, and other internal teams to verify information or clarify claim details. Many roles are fast-paced with high call volumes, making organization, time management, and adaptability important qualities for success. Over time, experience in FNOL roles can lead to advancement opportunities in claims adjusting, supervisory positions, or specialized areas of insurance operations.

What is an FNOL Insurance job?

An FNOL (First Notice of Loss) Insurance job involves handling the initial claim reporting process when a policyholder experiences a loss, such as an accident or property damage. Professionals in this role gather essential details, assess the claim's validity, and guide customers through the next steps. Strong communication and data entry skills are crucial, as FNOL representatives are often the first point of contact. These roles may be in call centers or insurance offices, requiring excellent customer service and attention to detail.

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Fnol Insurance jobs near you
Infographic showing various Fnol Insurance job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, and 8% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

SeniorTriage Specialist(aka Senior Claims Intake/FNOL Specialist)

Argonaut Management Services, Inc

Manhattan, NY • On-site

$73K - $85K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Company

Argo Group

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.


Job Description

Senior Triage Specialist (Senior Claims Intake / FNOL Specialist)

Locations: Omaha, NE | Los Angeles, CA | Chicago, IL | Richmond, VA | Albany, NY | New York City, NY

Work Schedule: 100% In-Office (Monday-Friday)

About the Role

We're looking for an experienced Senior Triage Specialist to join our Commercial Claims team. This position combines First Notice of Loss (FNOL), claims intake, and fast-track claims handling while providing critical support to our claims adjusters.

This is an excellent opportunity for someone who wants to build a long-term career in commercial insurance. Successful employees are well-positioned to advance into future Claims Trainee and Claims Adjuster opportunities.

As part of our ongoing modernization efforts, we're also enhancing our claims operations with AI and Large Language Model (LLM) technology. If you're interested in helping improve business processes through technology and automation, this is a great opportunity to be involved.

This position reports to the Director of Triage, who is based in Colorado.

What You'll Do
  • Manage fast-track commercial claims from initial intake through resolution.
  • Review new claims and determine coverage and appropriate adjuster assignment.
  • Set initial claim reserves.
  • Update and maintain claim information within the claims management system.
  • Contact insureds, claimants, brokers, and other parties to gather claim information.
  • Answer and route incoming calls to the appropriate claims professionals.
  • Manage shared voicemail inboxes and respond to inquiries.
  • Order police reports and other supporting documentation.
  • Prepare written correspondence and maintain electronic claim files.
  • Process incoming mail and prioritize daily workloads.
  • Support claims adjusters with administrative and technical claim activities.
  • Maintain diaries and complete assigned tasks to ensure timely claim handling.
  • Continuously look for solutions that improve customer service and operational efficiency.
What We're Looking For Required Qualifications

Candidates should have strong customer service skills and commercial insurance experience, along with one of the following:

  • High school diploma and 6+ years of experience, including at least 1 year in insurance or a related industry (commercial claims preferred); or
  • Associate degree or technical education and 3+ years of experience, including at least 1 year in insurance or a related industry; or
  • Bachelor's degree and 1+ year of experience, including at least 1 year in insurance or a related industry.

In addition, candidates should have:

  • Understanding of how insurance companies operate and make business decisions.
  • Strong written and verbal communication skills.
  • Excellent customer service and relationship-building abilities.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • High attention to detail and strong organizational skills.
  • Proficiency with Microsoft Word, Excel, and Outlook.
  • A desire to continue learning and growing professionally.
Preferred Qualifications
  • Bilingual in English and Spanish.
  • Experience with Guidewire ClaimCenter or other claims management systems.
  • Experience using or creating prompts for AI/LLM tools to improve business processes.

Work Environment

  • 100% in-office position
  • Monday through Friday during normal business hours.
  • Overtime may be required based on business needs and must be accurately reported on company timesheets.
Compensation

Hourly pay is based on location and experience:

  • Richmond, VA: $29.37-$34.18/hour ($61,098-$71,094 annually)
  • Albany, NY & Chicago, IL: $32.32-$37.71/hour ($67,218-$78,438 annually)
  • Los Angeles, CA & New York City, NY: $35.26-$41.14/hour ($73,338-$85,578 annually)

In addition to competitive pay, employees are eligible for an annual performance bonus and a comprehensive benefits package.

Why Join Argo Group Claims?

At Argo Group, claims professionals are empowered to make decisions and solve problems-not simply process claims. Our collaborative environment gives employees direct access to leadership, opportunities to work on complex commercial claims, and the ability to contribute ideas that improve how we serve our customers.

If you're looking for a role where you can grow your insurance career while helping modernize claims operations, we'd love to hear from you.

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.


Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.

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