Job Summary:
Argo Group is an underwriter of specialty insurance products in the property and casualty market. The Product Systems Assistant is expected to provide customer service to end users of the binding unit's current rate, quote, bind, issue technology platform and assist with various system-related tasks.
Responsibilities:
• Assist Product Systems Specialist in providing business support for the division’s rate, quote, bind, issue (RQBI) system. This includes identifying system issues, assisting with testing, assisting in making updates to the system as needed, etc.
• Work with MGA’s and internal users that require training/access to the RQBI system by providing excellent customer service, answer incoming inquiries, assist with access needs, etc.
• Assist with testing changes to the RQBI system in both pre and post-production environments and track results of those tests.
• Download MVRs from the current MVR vendor to the company system.
• Set up invoices from MGA’s for reimbursement.
• Other duties as assigned.
Qualifications:
Required:
• High school diploma or equivalent required.
• Strong computer skills required. Must be able to work closely with various support systems and understand and apply basic programming tactics.
• Analytical ability. Must be able to identify system issues and assist in resolution.
• Must display a professional demeanor and excellent customer service skills.
• Detail-oriented with initiative and ability to work in fast-paced environment.
• Ability to work in a team environment.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Strong oral/written communication skills.
Preferred:
• General knowledge of insurance strongly preferred.
Company:
Argo Group is a U.S.-focused underwriter of specialty insurance products in the property and casualty market. Founded in 1996, the company is headquartered in Elstead, GBR, with a team of 501-1000 employees. The company is currently Late Stage.