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Resolution Management Jobs in North Carolina (NOW HIRING)

Encova Insurance

Injury Resolution Specialist

Concord, NC · Remote

$69K - $110K/yr

Encova Insurance has an immediate opening for an Injury Resolution Specialist. This role will be ... Proactively manage and continuously evaluate the claim with specific emphasis on the nature and ...

First Citizens Bank

Supervisor Resolution

Raleigh, NC · On-site

Overview This position supervises the resolution of problem retail, mortgage, and business loans ... Manages the performance of assigned staff, to include performance, productivity, attendance.

First Citizens Bank

Supervisor Resolution

Raleigh, NC · On-site

Overview This position supervises the resolution of problem retail, mortgage, and business loans ... Manages the performance of assigned staff, to include performance, productivity, attendance.

Trice Healthcare

Coding Payment Resolution Spec

Belmont, NC · On-site

$17.25 - $22/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

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Resolution Management information

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities in North Carolina are hiring for Resolution Management jobs?

Cities in North Carolina with the most Resolution Management job openings:

Resolution Management jobs near you

Resolution Specialist

Browns Summit, NC • On-site

Graham Personnel Services
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Graham Personnel Servicesexternal

$23/hr

Other

Posted 26 days ago

Job description

Graham Personnel Services is seeking a Resolution Specialist for a large Distribution Center in Browns Summit.


Job details:
2nd shift position- 4pm-2:30am- Monday-Thursday
Pay rate: $23/hr
Temp to hire opportunity


We’re looking for a Resolution Specialist to take charge of operational workflows, audit processes, and drive continuous improvements in our fast-paced environment. If you thrive on optimizing systems, ensuring accuracy, and collaborating across teams, this is the role for you!

The Resolution Specialist is instrumental in ensuring the efficient and effective execution of operations within the Reserve department. By resolving issues, improving processes, and fostering collaboration across teams, this role contributes to achieving operational excellence and meeting customer expectations for timely and accurate order fulfillment.


What You’ll Do
  • Issue Resolution: Investigate and resolve operational issues that arise during the picking and putaway processes, including inventory discrepancies, order fulfillment delays, and system errors.
  • Process Improvement: Identify opportunities to enhance picking and putaway procedures to improve accuracy, efficiency, and productivity. This may involve optimizing workflow, implementing best practices, or utilizing technology solutions.
  • Quality Assurance: Ensure that all picking and putaway activities adhere to quality standards and operational procedures. Monitor and address any quality issues or concerns promptly.
  • Training and Development: Provide training and support to warehouse staff involved in picking and putaway operations. Promote a culture of continuous improvement and operational excellence.
  • Data Analysis: Analyze data related to picking and putaway performance, such as throughput rates, error rates, and inventory accuracy. Use data-driven insights to make informed decisions and recommendations.
  • Collaboration: Work closely with cross-functional teams, including logistics, inventory control, and IT, to resolve complex issues and implement operational improvements.
  • Reporting: Prepare regular reports on key performance indicators (KPIs) for picking and putaway operations. Present findings and recommendations to management for strategic decision-making.
What We’re Looking For
  • Experience with warehouse operations, inventory management, or system auditing.
  • Strong analytical skills and attention to detail.
  • Ability to troubleshoot system issues and collaborate with IT teams.
  • Excellent communication and training skills.
  • Passion for process improvement and operational excellence.
  • #PROF26