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Remote Technical Support Jobs (NOW HIRING)

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

This position is eligible for medical, dental, vision, and 401(k) We are seeking an End User Support Technician to provide onsite and remote technical support across a manufacturing environment. This ...

Cyclops

Technical Support Engineer (Remote)

Miami, FL · Remote

As the Technical Support Engineer , you will own the technical support function end-to-end (triage ... Location Remote. USA, Argentina, or Brazil. The role works US business hours (Eastern Time)

Whitaker Networks Inc

Support Specialist

Fairlawn, OH · Remote

Provide remote technical support to clients, addressing hardware, software, and network issues * Monitor and manage client IT environments using remote monitoring and management (RMM) tools * Respond ...

Feedonomics

Technical Support Representative - Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

Bigcommerce

Technical Support Representative - Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Sutherland

Technical Support Engineer

Louisville, KY · Remote

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United States. In this role, you will provide advanced technical support to enterprise customers ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

Flexera

Senior Technical Support Engineer

Home, WA · On-site +1

Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Support operational agility by adjusting priorities as business needs evolve. * Help drive ...

Flexera

Senior Technical Support Engineer

Itasca, IL · On-site +1

Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Support operational agility by adjusting priorities as business needs evolve. * Help drive ...

Franklin Electric

Technical Support Engineer

Technical Support Engineer Department: Engineering Employment Type: Full Time Location ... US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower ...

Leaf Home

Installation Support Specialist

Leaf Home is seeking an Installation Support Specialist who will provide remote technical support and operational analysis for installation and service activities. This role involves collaborating ...

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Remote Technical Support information

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How much do remote technical support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

More about Remote Technical Support jobs

What cities are hiring for Remote Technical Support jobs?

Cities with the most Remote Technical Support job openings:

What are the most commonly searched types of Technical Support jobs?

The most popular types of Technical Support jobs are:

What states have the most Remote Technical Support jobs?

States with the most job openings for Remote Technical Support jobs include:

What are popular job titles related to Remote Technical Support jobs?

For Remote Technical Support jobs, the most frequently searched job titles are:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

IT Support Technician

Addison Group

Two Harbors, MN • Remote

$30/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

Job Title: End User Support Technician

Location: Two Harbors, MN (onsite 5 days per week)

Compensation: $30/per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Job Description:

We are seeking an End User Support Technician to provide onsite and remote technical support across a manufacturing environment. This role will troubleshoot hardware, software, and network issues while supporting end users and ensuring reliable IT operations across multiple systems and facilities.

Qualifications:

·        2–5 years of desktop/end user support experience

·        Strong customer-facing and communication skills

·        Experience supporting Microsoft/O365, PCs, and general desktop environments

·        Ability to manage client expectations and work with vendors

·        Experience troubleshooting hardware, software, and network issues

·        Comfortable working in a manufacturing environment and following safety protocols

Key Responsibilities:

·        Provide onsite and remote technical support (hardware, software, network)

·        Install, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and AV equipment

·        Support network infrastructure including cabling, switches, and connectivity

·        Partner with internal teams and vendors to resolve technical issues

·        Maintain documentation, ticketing updates, and system records

·        Support plant systems including barcode scanners, VoIP phones, and wireless networks

·        Train end users and provide general IT guidance

Additional Details:

·        Onsite role based in Two Harbors, MN

·        Interview process includes technical and onsite meetings

·        Opportunity created due to internal promotion

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.