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Remote Technical Support Jobs in Nebraska (NOW HIRING)

Motorola

$90K - $110K/yr

This position is a remote role in the United States and serves as a vital technical touchpoint ... Configure and support complex hardware and software systems deployed in public safety customer ...

Bryan Health

Cardiac Device Specialist

Lincoln, NE · Remote

Analyzes and provides solutions to remote technical problems related to transmission quality and ... Provides technical support to physicians, patients and other staff as needed. * *Researches device ...

Bryan Health

Cardiac Device Specialist

Lincoln, NE · Remote

Analyzes and provides solutions to remote technical problems related to transmission quality and ... Provides technical support to physicians, patients and other staff as needed. * *Researches device ...

Cayenta

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Kemin

This is a remote-based position that requires up to 75% travel to support customers, research ... Technical Capability Development * Own and continuously enhance the organization's technical ...

Cayenta

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... Understand support service agreements and appropriately scope requests outside of standard support

Interstates

PM Technical Trainer

Omaha, NE · On-site +1

$31 - $41.25/hr

Provide training and development support primarily to APM 1 and APM 2 employees * Develop training ... remote flexibility may be considered for the right candidate after gaining experience and ...

ACI Worldwide

Technical Account Manager

Omaha, NE · On-site +1

This role acts as a trusted technical advisor to customers and a key internal partner to Support ... Primarily office or remote-based work environment. * Occasional travel may be required to customer ...

ACI Worldwide

Sr Technical Account Manager

Omaha, NE · On-site +1

This role acts as a trusted technical advisor to customers and a key internal partner to Support ... Primarily office or remote-based work environment. * Occasional travel may be required to customer ...

ACI Worldwide

Sr Technical Account Manager

Omaha, NE · On-site +1

This role acts as a trusted technical advisor to customers and a key internal partner to Support ... Primarily office or remote-based work environment. * Occasional travel may be required to customer ...

Interstates

Revit Technical Instructor

Omaha, NE · On-site +1

$70K - $87K/yr

Support the Training Team as needed based on business priorities and regulatory requirements ... Flexibility in work arrangements may allow occasional remote work, depending on the assignment and ...

Amrize

Technical Service Engineer II

Fremont, NE · Remote

WHAT YOU'LL ACCOMPLISH * Support customers in implementation of marketing strategies for ... Dress for your day #LI-Remote #LI-GC1 Amrize is an equal opportunity employer. We celebrate ...

Harris

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Technical Support Analysts, and other Implementation Specialists. * Provide CIS subject matter ...

S&S's Customer Information Systems

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Technical Support Analysts, and other Implementation Specialists. * Provide CIS subject matter ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Nebraska

Remote Technical Support information

See Nebraska salary details

$13

$24

$42

How much do remote technical support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote technical support in Nebraska is $24.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $27.07 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What are the most commonly searched types of Technical Support jobs in Nebraska?

The most popular types of Technical Support jobs in Nebraska are:

What are popular job titles related to Remote Technical Support jobs in Nebraska?

For Remote Technical Support jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Nebraska look for?

The top searched job categories for Remote Technical Support jobs in Nebraska are:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Nebraska as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,657 per year, or $24.8 per hour.

Technical Support Specialist

Great Plains Communications

Blair, NE • On-site, Remote

Full-time

Posted 15 days ago

Great Plains Communications rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

49th of 101 rated telecommunications companies

Job description

Great Plains Communications is growing! We are seeking experienced Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE.
Great Plains Communications is looking for Technical Support Specialist to provide an escalated level of technical support for the Internet and Voice lines of business. Will serve as the Tier 2 escalation point for Customer Response Representatives and Broadband Technicians. Communicates with the GPC Service Assurance team regarding widespread residential service outages. Identifies areas for improvement in Tier 1 troubleshooting and provides procedures and training as required.
Duties Include:
Provides resolution of customer-related Internet, Voice, IP Video, Wireless, and Home Security service problems
Processes all tickets escalated by the Tier 1 customer support provider or calls transferred by the CRC.
Provides end-to-end resolution of all escalated tickets in a timely manner.
When necessary, answers customer questions pertaining to connecting, browsing, networking, and email while using our Internet services.
When required, creates internal trouble ticket that is routed to local technician.
Monitors ticket close times to assure prompt resolutions.
Performs prescribed trouble shooting techniques to resolve customer service problems efficiently and effectively.
Follows appropriate processes for problem documentation, assignment, escalation, and tracking.
Analyzes problems with customer premise equipment: modems, routers, bridges, firewalls, wireless APs, etc.
Checks Internet voice messages and Email periodically and works on the reported problem or assigns tickets appropriately.
Answers calls and interacts with all customers in a friendly and professional manner.
Interacts with GPC field personnel to provide resolution to customer-related Internet service problems.
Ideal candidate will be a high school graduate or equivalent and have additional technical training. Desired experience - 2 years' experience with Internet-related computing systems (PCs and servers) and IP networks.
Experience in a multi-faceted network (Voice, Video, Data)
6+ months experience in a customer service environment
Why Join Great Plains Communications?
We are a premier fiber-driven technology provider with a 19,000-mile network delivering reliable solutions to nearly 200 communities. We offer a competitive wage, a comprehensive benefits package, and a culture focused on professional growth.
High-performing network, high-performing people.
Apply at www.gpcom.com/careers

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