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Technical Support Manager Jobs in Nebraska (NOW HIRING)

Fiserv, Inc.

Technical Support Agent

Omaha, NE · On-site

As a Technical Support Agent, you will provide advanced support to clients by troubleshooting ... Experience using remote support tools or service management platforms * Experience identifying ...

Monitise

Technical Support Agent

Omaha, NE · On-site

As a Technical Support Agent, you will provide advanced support to clients by troubleshooting ... Experience using remote support tools or service management platforms * Experience identifying ...

Orion

Technical Support Representative

Omaha, NE · On-site

$20.67 - $29.57/hr

Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client outcomes * Operate as a frontline contributor focused on delivering accurate, timely, and ...

EMS, Inc.

Technical Support Representative

Omaha, NE · On-site

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat ... managing priorities. Qualifications * Above average customer service skills * Strong written and ...

Orion

Technical Support Representative

Omaha, NE · Hybrid

$20.67 - $29.57/hr

Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client outcomes * Operate as a frontline contributor focused on delivering accurate, timely, and ...

EMS Inc.

Technical Support Representative

Omaha, NE · On-site

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat ... managing priorities. Qualifications * Above average customer service skills * Strong written and ...

Orion

Premier Technical Support Specialist

Omaha, NE · On-site

$56K - $82K/yr

As a Premier Technical Support Specialist focused on Advisor Portal, you will provide consultative ... Collaborate with Product Management, Development, Service, Onboarding, Operations, and other ...

Orion

Premier Technical Support Specialist

Omaha, NE · Hybrid

$56K - $82K/yr

As a Premier Technical Support Specialist focused on Advisor Portal, you will provide consultative ... Collaborate with Product Management, Development, Service, Onboarding, Operations, and other ...

Motorola

$90K - $110K/yr

As a Senior Technical Support Engineer, you will work in a people-first culture to support and ... Performance Analysis using MS Ops Manager and desktop operating systems to identify performance ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Nebraska

Technical Support Manager information

See Nebraska salary details

$28.1K

$81.9K

$140.6K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Nebraska is $81,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $99,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Nebraska? The most popular types of Technical Support jobs in Nebraska are:
What are popular job titles related to Technical Support Manager jobs in Nebraska? For Technical Support Manager jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Nebraska look for? The top searched job categories for Technical Support Manager jobs in Nebraska are:
What cities in Nebraska are hiring for Technical Support Manager jobs? Cities in Nebraska with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,914 per year, or $39.4 per hour.

Technical Support Agent

Fiserv, Inc.

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Fiserv rating

7.7

Company rating: 7.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

106th of 150 rated financial services

Job description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Technical Support Agent
About your role:
As a Technical Support Agent, you will provide advanced support to clients by troubleshooting complex issues, resolving service requests, and helping maintain a consistent client experience. You will work closely with clients and internal teams including operations, product, and technical support to address issues efficiently. Your work helps strengthen client satisfaction and supports reliable service delivery across Fiserv solutions.
What you'll do:
  • Investigate and resolve complex client support issues using documented processes, system tools, and issue analysis techniques
  • Communicate with clients to gather details, provide status updates, and confirm resolution of reported issues
  • Partner with internal teams to escalate, track, and resolve production, system, or service-related issues within established timelines
  • Document incidents, troubleshooting steps, resolutions, and follow-up actions in support systems for future reference and trend analysis
  • Identify recurring issues and contribute to process improvements that increase support efficiency and service quality
  • Support knowledge sharing by maintaining accurate documentation and applying updates to procedures as needed
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:
  • 2+ years of experience in client support, technical support, customer service, or help desk environments handling issue resolution and client communications
  • 1+ years of experience troubleshooting system, application, or service issues using ticketing tools, knowledge bases, and documented support procedures
  • 1+ years of experience documenting incidents, root causes, and resolutions in case management or support tracking systems
  • Experience working across teams to coordinate issue escalation, status tracking, and resolution of client-impacting issues
  • Associate degree or higher in Information Technology, Business, Communications, or related field or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:
  • Experience supporting financial technology, payments, banking, or merchant services solutions
  • Experience using remote support tools or service management platforms
  • Experience identifying support trends and recommending process improvements

How you'll work:
  • This role is on-site Monday through Friday from 10:30 AM - 7:00 PM. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
  • This role requires use of a computer and audio equipment.
  • This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
  • This role requires flexibility to work overtime, including weekends and holidays.
  • Due to the nature of work performed in this position, candidates must provide documentation verifying U.S. citizenship or lawful permanent resident status and successfully complete an FBI fingerprint-based background investigation.

Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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