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Technical Support Manager Jobs in Nebraska (NOW HIRING)

XOTIC PC

Senior Technical Support Specialist

Lincoln, NE · On-site

$17 - $19.50/hr

Manage multiple active conversations while maintaining accuracy * Resolve support tickets quickly and clearly * Use AI tools like ChatGPT to improve troubleshooting speed and response quality * Work ...

Insight Recruitment

IT Support Manager

Omaha, NE · On-site

... IT Support Manager to lead a growing end-user support organization. This is an outstanding ... While a solid technical foundation is important, success in this role comes from developing people ...

Insight Recruitment, LLC

IT Support Manager

Omaha, NE · On-site

$90K - $145K/yr

... IT Support Manager to lead a growing end-user support organization. This is an outstanding ... While a solid technical foundation is important, success in this role comes from developing people ...

Qualys

Technical Account Manager

Omaha, NE · On-site

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Nebraska

Technical Support Manager information

See Nebraska salary details

$28.1K

$81.9K

$140.6K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Nebraska is $81,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $99,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Nebraska? The most popular types of Technical Support jobs in Nebraska are:
What are popular job titles related to Technical Support Manager jobs in Nebraska? For Technical Support Manager jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Nebraska look for? The top searched job categories for Technical Support Manager jobs in Nebraska are:
What cities in Nebraska are hiring for Technical Support Manager jobs? Cities in Nebraska with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,914 per year, or $39.4 per hour.

Client Support Specialist - Technical

Intercontinental Exchange

Omaha, NE • On-site

Other

Re-posted 25 days ago

Intercontinental Exchange rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Overview

Job Purpose

The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.

Work Hours: 10:00 am to 7:00 pm Central time

Responsibilities

  • Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions

  • Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned

  • Drive service level attainment to departmental standards

  • Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates

  • Recognize and respond accordingly to systemic customer-impacting problems

  • Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client

  • Understand and follow company and departmental guidelines and policies for customer interaction

  • Maintain and promote consistent behaviors and delivery across the team

  • Manage case backlog to departmental standards

  • Effectively use knowledge base, along with all resources available to drive resolution

  • Thoroughly and accurately document details of all client interactions in CRM system

Knowledge and Experience

  • Three (3) years’ experience in a customer-facing technical support role or 1 year experience and a bachelor’s degree or equivalent

  • Demonstrated relevant competency in the following areas – Desktop and Mobile browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry

  • Proven effectiveness in a role that requires multi-tasking and strong customer soft skills

  • Demonstrated ability to confidently deliver solutions and resolve issues

  • Team-oriented, demonstrates a professional and cooperative attitude

  • Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed

  • Experience working in a SaaS environment

  • Prior Encompass experience a plus

  • Familiar with Client/Server Architecture and network troubleshooting tools such as Traceroute, Ping or nslookup

  • Familiarity with Splunk or other log analyzer tools

  • Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly

  • Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener

  • Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback

  • Analytical; proactive; creative problem solver

  • Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers

  • Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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