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Technical Support Manager Jobs in Nebraska (NOW HIRING)

Bestica

Administrative & Technical Support

Omaha, NE · On-site

Bestica is hiring an Administrative & Technical Support to provide their services at C-STAR ... The company must provide a copy to the Program Manager of this task order. This is necessary to ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Nebraska

Technical Support Manager information

See Nebraska salary details

$28.1K

$81.9K

$140.6K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Nebraska is $81,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $99,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Nebraska?

The most popular types of Technical Support jobs in Nebraska are:

What job categories do people searching Technical Support Manager jobs in Nebraska look for?

The top searched job categories for Technical Support Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Technical Support Manager jobs?

Cities in Nebraska with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,914 per year, or $39.4 per hour.

Administrative & Technical Support

Advent, LLP

Omaha, NE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Recruiters please do NOT contact Advent Services
A leader in supporting clients in technically demanding industries, Advent's capabilities and services promote innovation & empower our partners to manage risk, protect the information, and achieve organizational objectives. We are proud of our ability to support mission-critical systems in every phase of their lifecycle to ensure our nation's forces can accomplish their mission.
Position: Administrative & Technical Support
Location: Omaha, NE (On-site)
Schedule: Monday-Friday, 0730-1630
Mandatory Qualifications:

  • Bachelor's or Master's degree in Business Administration or a related field.
  • Minimum 2 years of experience in an administrative support role.
  • Ability to establish and maintain effective working relationships while representing the organization professionally.
  • Excellent interpersonal, written, and verbal communication skills.
  • Proficiency with Microsoft Office 365, including Word, Excel, PowerPoint, Teams, SharePoint, Zoom, and Adobe Acrobat.
  • Knowledge of applicable Air Force standards, military policies, and civilian procedures.
  • Successful completion of USAFSAM and department in-processing/orientation requirements.
  • Ability to lift and carry items weighing up to 51 pounds, with occasional handling of heavier items in accordance with NIOSH guidance.
  • Ability to provide a signed Non-Disclosure Agreement (NDA) prior to the start of performance.
Highly Desired Qualifications:
  • Experience with military administrative processes, including decorations, evaluations, reports, and related personnel actions.
Responsibilities:
  • Provide comprehensive administrative support for C-STARS Omaha cadre and leadership.
  • Coordinate medical and non-medical logistics, facilities, resources, human resources, contracts, security, and information management activities.
  • Support budget planning, financial operations, and administrative initiatives to ensure effective program execution.
  • Coordinate organizational meetings, maintain records and databases, manage correspondence, and prepare administrative documentation.
  • Support student training activities by preparing course materials, coordinating classroom logistics, distributing badges, processing course critiques, and completing required administrative actions.
  • Maintain records management programs, training documentation, and administrative databases for cadre and students.
  • Assist with medical and non-medical supply operations, including inventory management, ordering, stock replenishment, equipment accountability, and coordination with 55th Medical Logistics at Offutt AFB.
  • Research and resolve supply discrepancies, aged orders, excess inventory, and customer support requests.
  • Coordinate the maintenance, delivery, and disposition of supplies, equipment, furniture, and government vehicle assets.
  • Update and coordinate Training Affiliation Agreements (TAA), Memorandums of Agreement (MOA), and Memorandums of Understanding (MOU) with civilian universities, military organizations, and legal offices.
  • Coordinate visits, tours, and special events for dignitaries, partner organizations, and external stakeholders.
  • Support operational readiness activities while working in classroom, simulation, and aeromedical training environments, including performing moderate physical tasks as required.

Advent's benefits program includes comprehensive medical, dental and vision care, matching 401K, vacation time, sick time, life insurance, disability coverage, and other benefits that help provide financial protection for you and your family.
Advent is an Equal Opportunity Employer. Employment decisions are not based on race, color, religion, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.

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