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Technical Support Manager Jobs in Nebraska (NOW HIRING)

Tallgrass

Supervisor-Technical Services

Kearney, NE · On-site

$104K - $105K/yr

Manage the technical support, including technical support staff, within a geographic region. * Directly responsible for the operation and maintenance of equipment, instrumentation, pumps, vessels ...

Tallgrass

Supervisor-Technical Services #3808

Kearney, NE · On-site

$109K - $109K/yr

Manage the technical support, including technical support staff, within a geographic region. * Directly responsible for the operation and maintenance of equipment, instrumentation, pumps, vessels ...

ACI Worldwide

Technical Program Manager

Omaha, NE · On-site

$123K - $159K/yr

Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI ... Support vendor management and change management communications * Lead PI Planning, sprint ...

ACI Worldwide

Technical Program Manager

Omaha, NE · On-site

$123K - $159K/yr

Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI ... Support vendor management and change management communications * Lead PI Planning, sprint ...

TallGrass

Supervisor-Technical Services

Kearney, NE

$109K - $109K/yr

A minimum of two (2) years working experience with technical support of mechanical and pipeline systems. * A minimum of five (5) years with direct people management. * Knowledge and experience in ...

Aligneddc

Technical SME, BMS

Ord, NE · On-site

... management, and compliance. * Provide project oversight and technical support for complex ... evolutions/activities as required. * Provide subject matter expertise required to triage and ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Nebraska

Technical Support Manager information

See Nebraska salary details

$28.1K

$81.9K

$140.6K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Nebraska is $81,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $99,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Nebraska? The most popular types of Technical Support jobs in Nebraska are:
What are popular job titles related to Technical Support Manager jobs in Nebraska? For Technical Support Manager jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Nebraska look for? The top searched job categories for Technical Support Manager jobs in Nebraska are:
What cities in Nebraska are hiring for Technical Support Manager jobs? Cities in Nebraska with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,914 per year, or $39.4 per hour.

Direct Support Manager - Vocational Services

Mosaic

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Where Real Leadership Meets Real Impact: Join Mosaic as Direct Support Manager
Locations: Lincoln & Beatrice, NE
Position Type: Full-Time, Salaried (Monday-Friday, 7:30 AM - 3:30 PM with on-call availability)
If you are looking for a job where you sit behind a desk all day looking at spreadsheets, this isn't the role for you. But if you are an energetic leader who thrives on building culture, empowering team members, and helping individuals with intellectual and developmental disabilities live meaningful, joyful lives, we want to talk to you.
As a Direct Support Manager at Mosaic, you will lead day services in both Lincoln and Beatrice, along with a small caseload of in-home supports. You will spend your days on the floor actively engaging with our team and the people we serve, blending skill development with everyday fun.
What You'll Do
  • Build Culture & Lead Teams: Provide coaching, mentorship, and daily supervision to Direct Support Professionals across our Lincoln and Beatrice sites. You will play a pivotal role in strengthening team communication, fostering trust, and creating an inclusive environment where everyone moves toward the same goals.
  • Guide Person-Centered Care: Facilitate, develop, and write Person-Centered Plans (PCPs) that ensure the individuals we serve are empowered to achieve their personal goals while meeting all state regulatory standards.
  • Connect with the Community: Take ownership of department partnerships by finding and developing local volunteer and activity opportunities for individuals in our programs.
  • Coordinate Operations: Manage daily schedules, maintain accurate electronic records, monitor safety compliance, and maintain petty cash and program supplies.
  • Support After-Hours Needs: Serve on an on-call basis to guide and assist staff during emergencies or off-hour operational questions.

Key Skills for Success:
  • Compassion and care for the people we serve and the staff who support them.
  • Exceptional written and oral communication skills for coordinating with guardians, parents, service coordinators, and leadership.
  • Strong critical thinking and problem-solving skills to navigate complex situations and regulatory guidelines.
  • Experience with electronic documentation tools (Therap experience is a plus!).
  • CPR Instructor certification is a plus!

What We're Looking For
  • Education & Experience: A Bachelor's degree in Psychology, Special Education, or a related field, plus at least 3 years of related work experience with 1 year of supervisory experience. (Note: 7 years of direct industry experience will be accepted in lieu of a degree.)
  • Background: Experience working with people with developmental disabilities is preferred.
  • Licensure: Valid driver's license, current vehicle registration, and active auto insurance.
  • Certifications: Med Aide (20-hour) certification, CPR and First Aid certifications are required (or ability to obtain upon hire).

What YOU'LL Get:
  • Daily Pay-NEW-manage finances with a convenient way to get paid for your work every day, financial flexibility and peace of mind.
  • Education Assistance to further your education or develop your career
  • Health, Dental, Vision, Prescription options available
  • Professional & Personal Development Opportunities
  • 403b Retirement Plan
  • Paid Time Off that starts accruing your first day

Ready to bring your passion for leadership and community building to a team where every day brings a reason to smile? Apply today to join the Mosaic family!

Apply