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Technical Support Manager Jobs in Nebraska (NOW HIRING)

XOTIC PC

Senior Technical Support Specialist

Lincoln, NE · On-site

$17 - $19.50/hr

Manage multiple active conversations while maintaining accuracy * Resolve support tickets quickly and clearly * Use AI tools like ChatGPT to improve troubleshooting speed and response quality * Work ...

Kiewit

Platform Support Manager, PAVE

Papillion, NE · On-site

As Platform Support Manager, you own how PAVE and everything running on it gets supported. That ... Platform Architecture and App Architecture own technical direction and platform standards.

Qualys

Technical Account Manager

Omaha, NE · On-site

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and ...

Tallgrass

Supervisor-Technical Services #3808

Kearney, NE · On-site

$109K - $109K/yr

Manage the technical support, including technical support staff, within a geographic region. * Directly responsible for the operation and maintenance of equipment, instrumentation, pumps, vessels ...

ACI Worldwide

Technical Program Manager

Omaha, NE

$123K - $159K/yr

Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI ... Support vendor management and change management communications * Lead PI Planning, sprint ...

ACI Worldwide

Technical Program Manager

Omaha, NE · On-site

$123K - $159K/yr

Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI ... Support vendor management and change management communications * Lead PI Planning, sprint ...

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Technical Support Manager information

See Nebraska salary details

$28.1K

$81.9K

$140.6K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Nebraska is $81,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $99,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Nebraska?

The most popular types of Technical Support jobs in Nebraska are:

What job categories do people searching Technical Support Manager jobs in Nebraska look for?

The top searched job categories for Technical Support Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Technical Support Manager jobs?

Cities in Nebraska with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,914 per year, or $39.4 per hour.

Part-time Technical Support Specialist - *flexible hours*

Great Plains Communications

Omaha, NE • Remote

Full-time

Posted 6 days ago

Key responsibilities

  • Provides resolution of customer-related Internet, Voice, IP Video, Wireless, and Home Security service problems.

  • Processes escalated tickets from Tier 1 support or transferred calls and ensures timely resolution.

  • Analyzes problems with customer premise equipment and interacts with field personnel to resolve customer service issues.

Great Plains Communications rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

49th of 101 rated telecommunications companies

Job description

Great Plains Communications is looking for a Part-time Technical Support Specialist (30 hours per week) to provide an escalated level of technical support for the Internet and Voice lines of business. Will serve as the Tier 2 escalation point for Customer Response Representatives and Broadband Technicians. Communicates with the GPC Service Assurance team regarding widespread residential service outages. Identifies areas for improvement in Tier 1 troubleshooting and provides procedures and training as required.

Flexible hours  ** IDEAL POSITION** for College Student or Stay at home Moms!!

THIS POSITION IS PART-TIME working 30 hours per week -  9 am to 9pm. Work is on Monday, Friday, and Saturday with flexiblitity on a 4th day during the week. 

Applicants for this part-time position can live in the Omaha/Blair/Kearney/Chadron metro area.   Required in office training during first 6-8 weeks of hire.

There is an option to be fully remote after initial in-house training of approximately 6-8 weeks.  Occasional in-house meetings to the Blair, Kearney or Chadron office is required.

Duties Include:

×         Provides resolution of customer-related Internet, Voice, IP Video, Wireless, and Home Security service problems

×         Processes all tickets escalated by the Tier 1 customer support provider or calls transferred by the CRC.

×         Provides end-to-end resolution of all escalated tickets in a timely manner.

×         When necessary, answers customer questions pertaining to connecting, browsing, networking, and email while using our Internet services.

×         When required, creates internal trouble ticket that is routed to local technician.

×         Monitors ticket close times to assure prompt resolutions.

×         Performs prescribed trouble shooting techniques to resolve customer service problems efficiently and effectively.

×         Follows appropriate processes for problem documentation, assignment, escalation, and tracking.

×         Analyzes problems with customer premise equipment: modems, routers, bridges, firewalls, wireless APs, etc.

×         Checks Internet voice messages and Email periodically and works on the reported problem or assigns tickets appropriately.

×         Answers calls and interacts with all customers in a friendly and professional manner.

×         Interacts with GPC field personnel to provide resolutions to customer-related Internet service problems.

Ideal candidate will be a high school graduate or equivalent and have additional technical training.  Desired experience - 2 years’ experience with Internet-related computing systems (PCs and servers) and IP networks.

Experience in a multi-faceted network (Voice, Video, Data)

6+ months experience in a customer service environment

Competitive salary and benefits provided.  EOE.

Visit www.gpcom.com/careers to apply.

High-performing network, high-performing people.

Great Plains Communications is the leading fiber-driven technology provider in the Midwest, delivering fast, reliable solutions including high-speed internet and a full suite of residential and business services to nearly 200 communities across Nebraska, Colorado, Iowa and Southeast Indiana. Powered by our 19,000-mile MEF-certified, high-capacity network, we provide state-of-the-art connectivity to homes, businesses and carriers backed by custom-built strategies, expert engineering and local support.

What sets us apart? An unwavering commitment to customer experience. From design to deployment, maintenance and beyond, our local experts craft tailored solutions and deliver personalized, ongoing support to keep communities seamlessly connected.

Employment Type: FULL_TIME

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