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Remote Technical Support Jobs in Nebraska (NOW HIRING)

Mutual of Omaha

AI Engineer - Remote

Omaha, NE · Remote

... technical solutions with business needs. You will champion strategic initiatives ... supporting full-stack applications in enterprise environments, and several years of experience ...

CSAA

... technical audiences to support decision-making. * Guide business users on model assumptions ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

Harris

Analyze and resolve complex spatial data and software issues to support the stability and ... or a related technical field. * 3+ years of professional experience in a GIS development or ...

INFT Solutions Inc

Remote-Senior Data Engineer

Lincoln, NE · Remote

$92K - $125K/yr

Remote / Lincoln, Nebraska Job Summary The Senior Data Engineer will serve as the primary technical owner responsible for the ongoing maintenance, enhancement, operational support, and reliability of ...

Harris

Analyze and resolve complex spatial data and software issues to support the stability and ... or a related technical field. * 3+ years of professional experience in a GIS development or ...

Harris

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...

Cayenta

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...

Harris

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...

Cayenta

Support organizational change and user adoption efforts during implementations, upgrades, and major ... Ability to explain technical concepts and business processes in a clear and practical manner.

Harris

Support organizational change and user adoption efforts during implementations, upgrades, and major ... Ability to explain technical concepts and business processes in a clear and practical manner.

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Nebraska

Remote Technical Support information

See Nebraska salary details

$13

$24

$42

How much do remote technical support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote technical support in Nebraska is $24.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $27.07 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Nebraska? The most popular types of Technical Support jobs in Nebraska are:
What are popular job titles related to Remote Technical Support jobs in Nebraska? For Remote Technical Support jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Nebraska look for? The top searched job categories for Remote Technical Support jobs in Nebraska are:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Nebraska as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,657 per year, or $24.8 per hour.

Customer Support Representative - Internet Services

Five Star Solutions

Bellevue, NE • Remote

$15/hr

Full-time

Posted 5 days ago

Job description

 

Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.

If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities
  • Answer inbound customer calls regarding internet services
  • Troubleshoot internet connectivity service issues
  • Assist customers with starting, transferring, moving, or disconnecting services
  • Schedule technician appointments when necessary
  • Process billing inquiries and collect payments securely
  • Research customer accounts to identify the correct services and provide accurate resolutions
  • Document every customer interaction in the appropriate systems
  • Update customer account information as needed
  • Navigate multiple systems while speaking with customers
  • Deliver professional, friendly, and efficient customer service on every call
Qualifications
  • 1 year previous call center/technical or troubleshooting experience preferred
  • Excellent communication and active listening skills
  • Strong attention to detail and accuracy
  • Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
  • Good troubleshooting and problem-solving abilities
  • Strong time management and organizational skills
  • The ability to remain calm and professional during challenging customer interactions
  • A willingness to learn new systems and technology
  • The ability to work independently in a remote environment while contributing to team success
$15 - $15 an hour

  • Starting pay - $15/hr plus shift differential(extra $1/hr nights & wkds)

    Working hours between - 7:00am-7:30pm (CST) ; Work Days - M-F and rotational weekends

    Paid Training - typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)

    Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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