ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Nebraska

Rocket Software

Technical Support Engineer II

Lincoln, NE · Remote

$57.50K - $77.63K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... Remote #LI-JC1 Annual salary range for this position is between $57,500.00 - $77,625.00 gross ...

InEight

Customer Technical Support

Omaha, NE · Remote

... engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and ... Based in Scottsdale, Arizona, InEight supports a remote work model with employees working ...

Mutual of Omaha

AI Engineer - Remote

Omaha, NE · Remote

... technical solutions with business needs. You will champion strategic initiatives ... supporting full-stack applications in enterprise environments, and several years of experience ...

CSAA

Job Title IT Security Engineer - DLP and CASB Engineering - Remote Requisition Number R7642 ... Support secure data flows across S3, Blob, Snowflake, SQL, and SaaS applications through technical ...

next page

Showing results 1-20

People also search for

All JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Nebraska

Technical Support Engineer Remote information

See Nebraska salary details

$35.8K

$75.4K

$113.9K

How much do technical support engineer remote jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer remote in Nebraska is $75,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $93,900.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Nebraska? For Technical Support Engineer Remote jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Nebraska look for? The top searched job categories for Technical Support Engineer Remote jobs in Nebraska are:
What cities in Nebraska are hiring for Technical Support Engineer Remote jobs? Cities in Nebraska with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Technical Support Engineer II

Technical Support Engineer II

Rocket Software

Lincoln, NE • Remote

$57.50K - $77.63K/yr

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket’s customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions.

Job Duties and responsibilities

  • Identify and complete tasks in a fast-paced dynamic environment.

  • Effectively and efficiently work with customers and partners to resolve reported problems.

  • Tracking all customer contact within approved tracking systems.

Required Candidate Skills:

  • BS degree in Computer Science/Information Technology.

  • 2+ years’ experience working in an IBM z/OS environment as a Systems Programmer, DBA or Application Developer.

  • 1+ years’ experience working with 1 or more z/OS Database or application development platforms, such as CICS, IMS, ADABAS, IDMS or VSAM.

  • Experience with JCL, ISPF and SMP/E.

  • Excellent verbal and written communication skills.

  • Solid analytical and troubleshooting skills, specifically dealing with IBM z/OS and TCP/IP.

  • Strong customer service skills.

  • Excellent written and verbal communications skills.

Job Duties and responsibilities

  • Identify and complete tasks in a fast-paced dynamic environment.

  • Effectively and efficiently work with customers and partners to resolve reported problems.

  • Tracking all customer contact within approved tracking systems.

Required Candidate Skills:

  • BS degree in Computer Science/Information Technology.

  • 2+ years’ experience working in an IBM z/OS environment as a Systems Programmer, DBA or Application Developer.

  • 1+ years’ experience working with 1 or more z/OS Database or application development platforms, such as CICS, IMS, ADABAS, IDMS or VSAM.

  • Experience with JCL, ISPF and SMP/E.

  • Excellent verbal and written communication skills.

  • Solid analytical and troubleshooting skills, specifically dealing with IBM z/OS and TCP/IP.

  • Strong customer service skills.

  • Excellent written and verbal communications skills.

Desired Skills

  • Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.

  • Knowledge/experience with ODBC/JDBC.

  • Knowledge/experience of DB2 utilities and DB2 stored procedures.

  • Knowledge/experience of DB2 LUW.

  • Knowledge/experience with Visual Studio .NET.

  • Knowledge/experience in z/OS Cobol or Natural.

  • Knowledge/experience in Microsoft SQL Server or Oracle

  • Knowledge/experience working with RACF, ACF2 or Top Secret.

  • Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.

  • Knowledge/experience with the following is a plus: IBM InfoSphere Data Replication (Replication and CDC) or Rocket Data Replication and Sync/tcVision

Education Requirements:

  • BS degree in Computer Science/Information Technology.

#LI-Remote

#LI-JC1

Annual salary range for this position is between $57,500.00 - $77,625.00 gross before taxes.

.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Rocket Software logo

About Rocket Software

Sourced by ZipRecruiter

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people--not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Waltham, MA, US

Year founded

1990

Social media

FacebookTwitter

View All Rocket Software Jobs

Apply