Technical Support Engineer Remote Jobs in Omaha, NE

Mutual Of Omaha is seeking an experienced developer to lead the design and implementation of Machine Learning and generative AIapplications for our Workplace Solutions division. This role calls for a multifaceted expert with deep knowledge of Machine Learning, Generative AI, and DevOps who can seamlessly align technical solutions with business needs. You will champion strategic initiatives thatleverageanalytics and artificial intelligence to enhance customer experiences,optimizeoperations, and deliver business value through scalable, ethical technology solutions. 

 This role is essential in shaping our AI strategy and governance framework, enabling intelligent automation, machine learning operations, and integrated insights. You will drive this transformation by operationalizing AI to unlock actionable intelligence across the organization. We are looking for someone who can rapidly advance our GenAI capability. You'll bring seasoned critical thinking, mentor others, and act as a strong communicator with the business to drive adoption and impact. 

 WHAT WE CAN OFFER YOU: 

• Estimated Salary (Levels have variable responsibilities and qualifications): 
• Engineer II: $110,000 - $130,000, plus annual bonus 
• Engineer III: $130,000 - $150,000, plus annual bonus 
• 401(k) plan with a 2% company contribution and 6% company match 
• Work-life balance with vacation, personal time, and paid holidays. Please see benefits and perks pagefor details. 
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. 

WHAT YOU'LL DO: 

• Data and AI Architecture Leadership:Design, develop, and deploy AI and generative AI solutions, leveraging large language models to build and enable analytics, machine learning capabilities, and intelligent automation across the division. 
• Strategy, Roadmap and Stakeholder Alignment: Collaborate with business leadership and enterprise architects to define a roadmap for ML and generative AI capabilities (e.g., LLM application patterns), focusing on platform modernization and governance aligned to measurable outcomes. 
• AI Innovation & Prototyping: Build and iterate on AI/ML and generative AI proofs of concept (POCs), data/feature pipelines, and model workflows. Facilitate "what-if" exploration, whiteboarding, and design sprints to validate feasibility and business impact. Own solutions end-to-end from prototype through production rollout. 
• Governance,Ethicsand BestPractices: Establish and uphold standards for quality,governance,ethical AI practices, and secure model deployment while promoting regulatory compliance and trust.Improve accuracy by employing systematic experimentation, prompt engineering, data and training versioning, and A/B testing to empiricallyoptimizemodel performance. Implement AIOps best practices to streamline the lifecycle of AI models. 
• Mentorship & Enablement: Guide teams in adopting and building LLM-powered applications, including context engineering, orchestration patterns, and evaluation practices. Accelerate adoption by providing reusable templates and reference implementations that enable consistent, scalable delivery and stay current on advancements in GenAI/AI, cloud capabilities, and emerging best practices. 
• Collaboration & Integration: Integrate data solutions with microservices, event-based architectures, and external business partners, ensuring scalability, observability, and operational readiness. 

WHAT YOU'LL BRING 

• Bachelor's degree in Science, Engineering, or quantitative fields (Mathematics, Statistics, Data Science, etc.), or equivalent experience, with at least5years deploying and supporting full-stack applications in enterprise environments, and several years of experience integrating AI, MLsolutions into full-stack applications. 
• Experienced in full-stack development (backend, frontend, and database technologies) with expertise in frameworks like React or Vue, and strong skills in Python, TypeScript, git, SQL, CI/CD pipelines, automated testing, and DevOps best practices. 
• Experienced in AWS services, particularly Bedrock, SageMaker, S3, Lambda, and infrastructure as code (CDK). Extensive experience applying software engineering design patterns and enterprise application architecture principles to build secure, scalable, maintainable, and cost-optimized cloud-native applications. 
• Experienced in developing and deploying AI/ML systems, with expertise in GenAI application development, LLM integration, and AIOps, implementing responsible AI practices, and optimizing AI solutions for production performance. 
• Strong communicator and collaborator, experienced at building partnerships in remote and ever-changing environments. Resilient and resourceful problem solver, proactive at overcoming obstacles to achieve goals. Comfortable with ambiguity and change, demonstrating high learning agility, adapting quickly to shifting priorities, and bringing clarity to undefined problems. 
• You promote a culture of diversity and inclusion, value different ideas and opinions, andlisten courageously, remaining curious in all that you do. 
• Able to work remotely with access to a high-speed internet connection and located in the UnitedStates or Puerto Rico.