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Remote Technical Support Jobs in Dallas, TX (NOW HIRING)

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

KEYENCE

Field Application Engineer '27

Frisco, TX · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

The ideal candidate combines strong technical troubleshooting skills with an understanding of ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Dallas, TX

Remote Technical Support information

See Dallas, TX salary details

$14

$25

$44

How much do remote technical support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote technical support in Dallas, TX is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a Remote Technical Support specialist, and why are they important?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by Remote Technical Support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Dallas, TX? The most popular types of Technical Support jobs in Dallas, TX are:
What are popular job titles related to Remote Technical Support jobs in Dallas, TX? For Remote Technical Support jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Dallas, TX look for? The top searched job categories for Remote Technical Support jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Remote Technical Support jobs? Cities near Dallas, TX with the most Remote Technical Support job openings:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Dallas, TX as of July 2026, with employment types broken down into 84% Full Time, 7% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,596 per year, or $25.8 per hour.
Software Technical Support (Remote)

Software Technical Support (Remote)

TRAC Recruiting

Dallas, TX • Remote

$45K - $65K/yr

Full-time

Posted 13 days ago

Job description

We are seeking a Software Technical Support (Remote) for a full-time and direct hire role for one of our amazing partners. This role does NOT offer sponsorship, and you MUST be a US Citizen or Green Card Holder. It's NOT a consulting role and we do NOT work with 3rd parties. This role is remote, but they prefer someone who currently lives in Texas. 

Were looking for a dynamic, ambitious, and intellectually curious person to join a high-growth technology company that is small but expanding rapidly. This unique role combines customer support excellence with strategic insight and project leadership. You will provide excellent front-line customer support, help identify and drive operational efficiencies, and communicate strategic insights with senior leadership in the GTM function. You will be critical to helping drive culture and process change from the bottom-up.

Responsibilities:

  • Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally.
  • Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes.
  • Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership.
  • Collaborate across Finance, Sales, and Engineering to learn and adopt new practices.
  • Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates.
  • Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions.
  • Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction.


Requirements:

  • 2+ years of experience as a customer service professional in a customer-facing role.
  • Experience in customer retention, escalations, and resolving complex customer issues with professionalism and empathy.
  • Experience identifying opportunities to expand value through thoughtful upsell and cross-sell conversations.
  • A passion for delivering exceptional customer experiences by being relationship-driven and customer-focused.
  • Strong career ambition, and curious and eager to build a career path in Customer Success.
  • Experience working for a technology/software company, or working with a complex product (airline, bank, etc) is a plus.
  • Experience using a ticketing system such as HubSpot is a plus.
  • A highly motivated self-starter with strong problem-solving skills, exceptional communication skills (both written and verbal) and an analytical and creative mindset with the ability to identify patterns and propose new ideas.
  • Bilingual proficiency in English and Spanish, with the ability to communicate professionally with customers in both languages is a plus.
  • Must be a U.S. Citizen or Permanent Resident, and able to successfully pass an FBI background check as a condition of employment.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.