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Full Time Technical Support Jobs in Dallas, TX (NOW HIRING)

HomePro

Technical Support Representative

Carrollton, TX · On-site

$20 - $24/hr

Job Type: Full-time Company Website: www.HomeProTech.com We are an equal opportunity employer and ... TECL#32568 Department Technical Support Role Technical Support Locations Carrollton Hourly salary ...

HomePro

Technical Support Representative

Carrollton, TX · On-site

Skills and Qualifications * 2-4 years of technical support experience, preferably in smart home or ... Job Type: Full-time Company Website: www.HomeProTech.com We are an equal opportunity employer and ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Alstom

Technical Support Engineer

Dallas, TX

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Bevi

Technical Services Specialist

Dallas, TX · Hybrid

We are seeking a full time Technical Services Specialist to join our best-in-class Technical ... Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing ...

Procom Services

Technical Support Engineer

Dallas, TX · On-site

At least two years of full time experience in customer care/customer support. * Advanced writing and verbal communication skills * Ability to multi-task and prioritize job requirements * Strong ...

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All JobsTechnical Support JobsFull Time Technical Support JobsFull Time Technical Support Jobs in Dallas, TX

Full Time Technical Support information

See Dallas, TX salary details

$14

$25

$44

How much do full time technical support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for full time technical support in Dallas, TX is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

What is full time technical support?

Full time technical support jobs involve assisting customers or users with technical issues related to products or services. These roles typically require diagnosing problems, providing step-by-step solutions, and ensuring customer satisfaction through various communication channels such as phone, email, or chat. Full time positions usually offer regular work hours, employee benefits, and opportunities for career advancement in IT support or related fields.

What are the key skills and qualifications needed to thrive as full time technical support?

To thrive as a Full Time Technical Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and often a relevant degree or technical certification (such as CompTIA A+). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely solutions, customer satisfaction, and efficient operation of IT infrastructure.

What are some common challenges faced in a full time technical support role, and how can they be managed effectively?

In a full-time technical support position, professionals often encounter challenges such as handling high volumes of support tickets, managing difficult customer interactions, and staying updated with rapidly changing technologies. Successfully managing these challenges involves strong communication skills, effective time management, and continuous learning. Building a supportive relationship with teammates and utilizing internal knowledge bases can also help streamline issue resolution and reduce stress. Most organizations provide regular training and encourage collaboration to help technical support staff stay ahead and deliver excellent service.

What is the difference between Full Time Technical Support vs Part Time Technical Support?

AspectFull Time Technical SupportPart Time Technical Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsOften requires relevant certifications like CompTIA A+May require similar certifications but less emphasis
Work EnvironmentOn-site or remote support in corporate or retail settingsSimilar environments but with flexible scheduling
Job ResponsibilitiesHandling customer issues, troubleshooting, and support documentationSimilar tasks but with reduced workload and hours

Full Time Technical Support involves working standard hours with comprehensive responsibilities, while Part Time Technical Support offers flexible scheduling with similar duties. Both roles require relevant certifications and work in comparable environments, but the full-time position provides more consistent hours and potential career growth.

What are the most commonly searched types of Technical Support jobs in Dallas, TX?

The most popular types of Technical Support jobs in Dallas, TX are:

What are popular job titles related to Full Time Technical Support jobs in Dallas, TX?

For Full Time Technical Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Full Time Technical Support jobs in Dallas, TX look for?

The top searched job categories for Full Time Technical Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Full Time Technical Support jobs?

Cities near Dallas, TX with the most Full Time Technical Support job openings:

Full Time Technical Support jobs near you
Infographic showing various Full Time Technical Support job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,596 per year, or $25.8 per hour.

Technical Support Representative

HomePro

Carrollton, TX • On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

This is an on site position in Carrollton, TX
HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and security solutions. This role is ideal for someone with hands-on experience in home automation, alarm systems, and integrated technologies.
Key Responsibilities
  • Act as the primary technical resource for internal teams and HomePro clients through inbound and outbound call, email, and SMS support.
  • Manage escalated support cases involving HomePro-installed systems such as security panels, surveillance cameras, smart thermostats, lighting controls, door locks, and sensors.
  • Diagnose and resolve connectivity issues across Z-Wave and Wi-Fi-enabled devices.
  • Monitor and address connectivity concerns reported by service vendors and monitoring partners.
  • Guide customers through mobile app setup, remote access configuration, and system synchronization.
  • Partner with field technicians to troubleshoot installation challenges and ensure optimal system performance.
  • Log all support interactions in the Odoo CRM system and escalate unresolved issues to Tier 3 or engineering partner teams.
  • Support internal knowledge sharing by contributing to documentation and assisting in the training of Tier 1 representatives.
Skills and Qualifications
  • 2-4 years of technical support experience, preferably in smart home or residential security systems.
  • Familiarity with platforms such as Alarm.com, Control4, Honeywell and Clare.
  • Strong understanding of networking fundamentals and home automation protocols.
  • Excellent communication and customer service skills, verbal and written.
  • Strong problem-solving skills and technical acumen.
  • Experience with CRM / ticketing systems is beneficial.
  • Ability to work effectively within a team as well as independently.
  • Customer-focused with a passion for delivering quality service.
Educational and Experience Requirements
  • High school diploma or GED required; additional technical certifications are advantageous.
  • Minimum of 1-year experience in a similar support role is preferred.
  • Familiarity with CRM software and ticketing systems is beneficial.
Benefits and Compensation
  • Competitive salary with opportunities for advancement.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Generous paid time off and company-recognized holidays.
  • Access to on-site gym facilities and other employee wellness programs.
  • Discounts on company products and services.

Job Type: Full-time
Company Website: www.HomeProTech.com
We are an equal opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status.
TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568
Department Technical Support Role Technical Support Locations Carrollton Hourly salary $20 - $24 Employment type Full-time

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