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Desktop Support Technician - Part Time

Plano, TX · On-site

$20 - $25/hr

Desktop Support Technician - Part time - 20 hours per week Schedule: Monday through Friday ... Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and ...

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Part Time Technical Support information

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$14

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$44

How much do part time technical support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for part time technical support in Dallas, TX is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by part time technical support staff and how can they be managed?

Part-time technical support staff often encounter challenges such as managing high volumes of user requests during peak hours and staying updated with frequent software or system changes. Balancing multiple responsibilities within limited shift hours can also be demanding. To manage these challenges, it's important to prioritize tasks effectively, communicate clearly with full-time team members, and take advantage of training sessions to stay current with system updates. Many organizations also provide knowledge bases and collaborative tools to help streamline issue resolution and foster teamwork among support staff.

What are the key skills and qualifications needed to thrive as a part time technical support specialist?

To thrive as a Part Time Technical Support specialist, you need strong troubleshooting abilities, a good understanding of computer systems and software, and typically a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and basic networking concepts is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills are crucial to ensure timely technical support, high customer satisfaction, and smooth IT operations.

What does a part time technical support professional do?

A Part Time Technical Support professional assists customers or employees with technical issues related to hardware, software, or network systems, but works less than the standard full-time hours. Their responsibilities often include troubleshooting problems, answering technical queries, providing guidance on using products or services, and escalating complex issues to higher-level support. They typically communicate with users via phone, email, chat, or in person and may work flexible or specific shifts depending on the employer’s needs.
What are the most commonly searched types of Technical Support jobs in Dallas, TX? The most popular types of Technical Support jobs in Dallas, TX are:
What are popular job titles related to Part Time Technical Support jobs in Dallas, TX? For Part Time Technical Support jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Part Time Technical Support jobs in Dallas, TX look for? The top searched job categories for Part Time Technical Support jobs in Dallas, TX are:
Part Time Technical Support jobs near you
Infographic showing various Part Time Technical Support job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,596 per year, or $25.8 per hour.

Part Time Technical Support Specialist

Seyfarth Shaw LLP

Dallas, TX • On-site

Part-time

Re-posted 26 days ago

Job description

Why Seyfarth
At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you'll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading.
The Opportunity
As a Part Time Technical Support Specialist you will provide concierge level technical support service to our professionals and staff either desk side, phone, email, or remotely. You will be responsible for analyzing and making decisions/judgements about technology challenges and problems, and will assist with identifying technology, training, and customer service improvements. You'll also be responsible for building and maintaining positive and proactive service relationships within TSG and with firm customers through project team membership, proactive incident and problem resolution, teamwork, and effective communication.
This position will be 100% onsite, 3 days per week. The schedule will be 8:00 am to 4:00 pm, Monday-Wednesday.
The Day-To-Day
On any given day, you will:
  • Contribute to process and organizational development and improvements where necessary.
  • Collaborate with IT leadership to identify and facilitate issue prioritization and decision making process.
  • Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the firm.
  • Provide world-class concierge level of technical support, desk side and remotely for hardware and software.
  • Use the incident management system to properly document and escalate issues as they are reported in a timely while communicating status to the client.
  • Proactively learn about current and newly released applications.
  • Collaborate within the larger IT support team to ensure the highest level of customer support and resolution.
  • Set up and deliver of various hardware and audio visual requests within the conference meeting rooms.
  • Ensure all office-integrated conference rooms are kept in appropriate working order.
  • Seek and identify opportunities to enhance the clients' experience with the firm's technology.
  • Manage IT hardware assets.
  • After-hours availability to assist with client serve delivery, system maintenance, and projects as needed.

You Have
  • Minimum 1-3 years of general IT support experience in the legal environment.
  • Knowledge with Microsoft Windows 10/11 and Microsoft Office 2016/M365 within a professional services organization.
  • Knowledge and support of various mobile devices and platforms.
  • Knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (SCCM, etc.).
  • Knowledge of AV/Video Conference room setups and support
  • Experience with Virtual Meeting platforms (Zoom, WebEx, MS Teams, etc.)
  • High level of client service orientation a must.
  • Ability to handle conflict and difficult situations within a technical and client service environment.
  • Exceptional communication abilities to all levels of personnel.
  • Ability to adapt to changing technology within a professional services organization.
  • Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients.
  • Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment.
  • Proven leadership skills, characteristics, and track record of achieving client service results.

What We Provide
Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm. Our professional staff are a collaborative team, helping to define the unique client experience offered by the firm. We understand that it takes more than attorneys to build a successful legal practice; everyone participates in our commitment to excellence.
More About Seyfarth
With more than 1000 lawyers across 17 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Learn more about The Seyfarth Experience at www.seyfarth.com/careers/.
Seyfarth Shaw is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.
If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster through the following link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Location Specific Language
#LI-Onsite
This position is based in Dallas, TX 75201
  • Minimum 1-3 years of general IT support experience in the legal environment.
  • Knowledge with Microsoft Windows 10/11 and Microsoft Office 2016/M365 within a professional services organization.
  • Knowledge and support of various mobile devices and platforms.
  • Knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (SCCM, etc.).
  • Knowledge of AV/Video Conference room setups and support
  • Experience with Virtual Meeting platforms (Zoom, WebEx, MS Teams, etc.)
  • High level of client service orientation a must.
  • Ability to handle conflict and difficult situations within a technical and client service environment.
  • Exceptional communication abilities to all levels of personnel.
  • Ability to adapt to changing technology within a professional services organization.
  • Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients.
  • Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment.
  • Proven leadership skills, characteristics, and track record of achieving client service results.

On any given day, you will:
  • Contribute to process and organizational development and improvements where necessary.
  • Collaborate with IT leadership to identify and facilitate issue prioritization and decision making process.
  • Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the firm.
  • Provide world-class concierge level of technical support, desk side and remotely for hardware and software.
  • Use the incident management system to properly document and escalate issues as they are reported in a timely while communicating status to the client.
  • Proactively learn about current and newly released applications.
  • Collaborate within the larger IT support team to ensure the highest level of customer support and resolution.
  • Set up and deliver of various hardware and audio visual requests within the conference meeting rooms.
  • Ensure all office-integrated conference rooms are kept in appropriate working order.
  • Seek and identify opportunities to enhance the clients' experience with the firm's technology.
  • Manage IT hardware assets.
  • After-hours availability to assist with client serve delivery, system maintenance, and projects as needed.

Apply