EHR Helpdesk Analyst- REMOTE
$21 - $28.75/hr
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution ... Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ...
EHR Helpdesk Analyst- REMOTE
$21 - $28.75/hr
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution ... Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ...
Helpdesk Representative - French Speaking
Cranberry Township, PA · Remote
$16.75 - $21.50/hr
As a Helpdesk Representative I, you will play a vital role in supporting field users and internal ... remote IT support. Basic understanding of Windows operating systems and Dell hardware platforms.
Helpdesk Representative - French Speaking
Cranberry Township, PA · Remote
$16.75 - $21.50/hr
As a Helpdesk Representative I, you will play a vital role in supporting field users and internal ... remote IT support. Basic understanding of Windows operating systems and Dell hardware platforms.
The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead. Things You Get To Do: * Be the "Go-to-Person- for IT helpdesk requests * Diagnose and provide ...
The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead. Things You Get To Do: * Be the "Go-to-Person- for IT helpdesk requests * Diagnose and provide ...
IT Manager
Denver, CO · Remote
$97K - $119K/yr
Managing identity, devices, and collaboration tooling across a fully remote workforce; the team ... Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement.
IT Manager
Denver, CO · Remote
$97K - $119K/yr
Managing identity, devices, and collaboration tooling across a fully remote workforce; the team ... Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement.
REMOTE - IT Systems Integration Program Manager
Atlanta, GA · Remote
$70 - $75/hr
... is searching for an IT Program Manager that specializes in systems integration for a remote ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
REMOTE - IT Systems Integration Program Manager
Atlanta, GA · Remote
$70 - $75/hr
... is searching for an IT Program Manager that specializes in systems integration for a remote ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
IT HELP DESK TECHNICIAN
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...
IT HELP DESK TECHNICIAN
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...
IT HELP DESK TECHNICIAN
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...
IT HELP DESK TECHNICIAN
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...
REMOTE - IT Systems Integration Program Manager
Dallas, TX · Remote
$70 - $75/hr
... is searching for an IT Program Manager that specializes in systems integration for a remote ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
REMOTE - IT Systems Integration Program Manager
Dallas, TX · Remote
$70 - $75/hr
... is searching for an IT Program Manager that specializes in systems integration for a remote ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
IT HELP DESK TECHNICIAN
El Segundo, CA · On-site +1
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...
IT HELP DESK TECHNICIAN
El Segundo, CA · On-site +1
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...
REMOTE - IT Systems Integration Program Manager
Tampa, FL · Remote
$70 - $75/hr
... is searching for an IT Program Manager that specializes in systems integration for a remote ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
REMOTE - IT Systems Integration Program Manager
Tampa, FL · Remote
$70 - $75/hr
... is searching for an IT Program Manager that specializes in systems integration for a remote ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
IT Help Desk
Phoenix, AZ · Remote
$17 - $24/hr
We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...
IT Help Desk
Phoenix, AZ · Remote
$17 - $24/hr
We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...
Quick apply
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral ...
Quick apply
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral ...
Open Text Full Stack Developer
Baltimore, MD · On-site +1
Open Text Full Stack Developer Location: Remote It's a W2 role Skillset: • Open Text Digital Asset Management • Open Text Stream Serve • AWS • Angular • GitLab CI/CD • Go Programming ...
Open Text Full Stack Developer
Baltimore, MD · On-site +1
Open Text Full Stack Developer Location: Remote It's a W2 role Skillset: • Open Text Digital Asset Management • Open Text Stream Serve • AWS • Angular • GitLab CI/CD • Go Programming ...
Information Technology Help Desk Technician- Remote
$60K - $65K/yr
PaceMate ® Information Technology Help Desk Technician (full-time, 100% remote job) Primary ... Proven experience as a Helpdesk Technician or in a similar position * Proficiency in ...
Information Technology Help Desk Technician- Remote
$60K - $65K/yr
PaceMate ® Information Technology Help Desk Technician (full-time, 100% remote job) Primary ... Proven experience as a Helpdesk Technician or in a similar position * Proficiency in ...
We are hiring a Remote IT Help Desk Technician to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the ...
We are hiring a Remote IT Help Desk Technician to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the ...
We are hiring a Remote IT Help Desk Technician to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the ...
We are hiring a Remote IT Help Desk Technician to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the ...
IT Help Desk
Phoenix, AZ · On-site +1
$17 - $24/hr
We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...
IT Help Desk
Phoenix, AZ · On-site +1
$17 - $24/hr
We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...
We are hiring a Remote IT Help Desk Technician to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the ...
Quick apply
We are hiring a Remote IT Help Desk Technician to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the ...
IT Service Desk Tier 2
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Remote It Helpdesk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do remote it helpdesk jobs pay per hour?
As of Aug 25, 2026, the average hourly pay for remote it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is a remote IT helpdesk?
A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.
What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?
To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?
Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.
What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?
| Aspect | Remote It Helpdesk | Remote Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Cisco CCNA |
| Work Environment | Helpdesk ticketing systems, remote troubleshooting | Customer support, remote diagnostics, software/hardware issues |
| Industry Usage | IT service providers, corporate IT departments | IT support companies, tech vendors |
| Search Intent | Remote IT Helpdesk vs Technical Support | Remote Technical Support vs Helpdesk |
Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.
More about Remote It Helpdesk jobs
What cities are hiring for Remote It Helpdesk jobs?
Cities with the most Remote It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs?
The most popular types of It Helpdesk jobs are:
What states have the most Remote It Helpdesk jobs?
States with the most job openings for Remote It Helpdesk jobs include:
What job categories do people searching Remote It Helpdesk jobs look for?
The top searched job categories for Remote It Helpdesk jobs are:
$21 - $28.75/hr
Full-time
Re-posted 28 days ago
Job description
EHR Helpdesk Analyst
RTP, NC/REMOTE
12+ Months
Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
RTP, NC/REMOTE
12+ Months
Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
- Provide support for Epic applications, workflows, access, printing, and integration issues.
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
- Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
- Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
- Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
- Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
- Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
- Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
- Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
- Maintain documentation, knowledge base articles, and standard operating procedures.
- Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
- Support change management and scheduled downtime communications as needed.
- Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
- Escalate critical issues and downtime events according to established protocols.