Reception Associate Jobs (NOW HIRING)

The Guest Reception Associate serves as the professional and welcoming first point of contact for all Hub visitors. This role is responsible for sorting, handing out, and forwarding mail to guests, as well as maintaining the flow of the lobby and providing warm handoffs that connect visitors with the right staff member.
About The Hospitality Hub of Memphis
The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.
Description
Description
About the Role:
The Guest Reception Associate serves as the professional and welcoming first point of contact for all Hub visitors. This role is responsible for sorting, handing out, and forwarding mail to guests, as well as maintaining the flow of the lobby and providing warm handoffs that connect visitors with the right staff member.
People come to the Hub potentially carrying decades of trauma. The Guest Reception Associate plays a key role in ensuring that the Hub is a welcoming, safe, and trauma-informed environment from the moment guests arrive. In addition to front desk and mail duties, the Guest Reception Associate will assist in monitoring the lobby to confirm that Hub visitors have their needs met. This role requires comfort with independent decision-making during crises and a willingness to problem-solve throughout a given shift.
Team Culture and Expectations: The Hub is a human-first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights. Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals.
Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.
Primary Location: 590 Washington, Memphis, TN 38105
Hours: typical shift hours are Monday through Friday 8:00 am to 4:00 pm, with participation in warming and cooling center events
Benefits: A generous paid time off policy, paid parental leave, 401k, professional development, and medical insurance are offered to all regular full-time employees.
Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $15.00/hr. Hourly team members are compensated with pre-approved overtime pay for hours exceeding 40 hours a week.
Reports to: Guest Reception Supervisor
While the primary responsibilities of the position are outlined below, this list is not exhaustive.
Responsibilities

• Greets Hub guests, partners, and staff as they enter and leave the lobby
• Serves as the professional and welcoming first point of contact for all Hub visitors
• Provides warm handoffs, connecting visitors with the appropriate staff member
• Receives and stamps new mail, discarding junk mail
• Sorts mail and organizes in the filing system
• Assists guests with opening mailboxes and mail checks
• Forwards misdirected mail
• Purges old mail monthly
• Maintains a clean and clutter-free environment in the mailroom
• Keeps records of receipt, mailing dates, and other required information for vital documents
• Uploads copies of vital documents into HMIS
• Monitors mailroom supplies and restocks the front desk with additional supplies when necessary
• Assists with the transportation of guests to designated destinations
• Administers COVID tests and results upon request
• Helps ensure the safety of all guests
• Completes incident reports for any injuries experienced by guests
• Contacts emergency services when needed
• Immediately reports any security concerns to security personnel
• Coordinates with security staff to manage lobby flow and maintain a safe, orderly environment
• Notifies the Facilities Manager of any equipment or building issues
• Resolves conflicts during shifts using de-escalation and mediation skills
• Supports the mission of the Hub to help people move out of homelessness with creativity, commitment, and compassion
• Develops and maintains working knowledge of Hub services and community resources to effectively direct guests
• Assists guests with basic resource needs and inquiries
• Answers, screens, and forwards incoming phone calls, providing callers with basic information as needed

Requirements

• Able to effectively carry out job responsibilities without supervision
• Self-motivated and flexible
• Experience working with people in crisis or people with little stability in their lives
• Passion for creating a positive, safe, and encouraging environment for others
• The ability to follow all organization COVID policies including wearing a mask
• Leadership, communication, and conflict-management skills
• Compassionate listener
• Capable of motivating others
• Basic computer and typing skills
• Capable and creative problem solver
• Lifting and carrying moderate to heavy mail and packages
• Experience using or willing to learn and use the following:
• HMIS database
• GSuite (Gmail, Google Docs, Sheets, and Google Calendar)
• Slack
• Postage Meters
• Builds trustful relationships with appropriate boundaries
• Maintains a high degree of confidentiality

Preferred

• Experience working in hospitality
• Experience with working with individuals living on the margins of society

Training provided by The Hospitality Hub

• CPR/First Aid Certificate
• De-escalationand mediation training
• HMIS reporting and data collection
• Harassment Prevention For Non-Supervisors
• Training on all services offered by the Hospitality Hub, the Homeless Continuum of Care, and active partners and referral agencies

Hiring Process:
Unfortunately, we cannot confirm receipt of or respond to every single application. If your experience matches many but not all of the qualifications, we still encourage you to apply.
The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired.
The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, housing status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, LGBTQ+ people, and people of all ages to apply.
Salary
$15 - $15 per hour