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Reception Associate Jobs in Burnaby, BC (NOW HIRING)

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Reception Associate information

What are Reception Associates?

Reception Associates are professionals who manage the front desk operations of an office, clinic, hotel, or other organization. Their primary responsibilities include greeting visitors, answering phone calls, handling inquiries, scheduling appointments, and ensuring the reception area is welcoming and organized. Reception Associates also may handle basic administrative tasks, such as sorting mail or maintaining records. They play a crucial role in creating a positive first impression for clients and guests.

What is the difference between Reception Associate vs Front Desk Clerk?

Reception AssociateFront Desk Clerk
Typically requires customer service skills, basic administrative knowledge, and sometimes a high school diploma.Often requires similar customer service skills, basic clerical tasks, and a high school diploma or equivalent.
Work environment includes offices, clinics, hotels, or corporate settings.Work environment includes hotels, hospitals, or service-oriented businesses.
Used across industries like healthcare, hospitality, and corporate sectors.Commonly found in hospitality, healthcare, and retail industries.

Both roles involve greeting visitors, answering phones, and administrative support. The main difference lies in the specific industry context and job titles used by employers. While similar, 'Reception Associate' may imply a slightly more formal or corporate setting, whereas 'Front Desk Clerk' is often associated with hospitality or service industries.

What are the key skills and qualifications needed to thrive as a Reception Associate, and why are they important?

To thrive as a Reception Associate, you need strong organizational skills, attention to detail, and proficiency in customer service, often supported by a high school diploma or equivalent. Familiarity with office phone systems, scheduling software, and basic computer applications like Microsoft Office is typically required. Excellent interpersonal skills, a friendly demeanor, and the ability to multitask help someone stand out in this role. These abilities are vital for ensuring smooth front-desk operations, creating positive first impressions, and efficiently managing daily administrative tasks.

What are some common challenges faced by Reception Associates, and how can they be managed effectively?

Reception Associates often encounter challenges such as managing a high volume of visitors, handling multiple phone lines, and dealing with unexpected situations or difficult guests. Effective time management, strong communication skills, and the ability to remain calm under pressure are essential for success in this role. Many organizations provide on-the-job training and support from supervisors or team members, which can help new hires quickly adapt and build confidence. Being proactive in seeking feedback and staying organized can also make daily tasks more manageable.
What are the most commonly searched types of Reception jobs in Burnaby, BC? The most popular types of Reception jobs in Burnaby, BC are:
Reception Associate jobs near you

Reception Associate - Porsche Centre Langley

OpenRoad Auto Group

Langley, BC

$18 - $20/hr

Full-time

Re-posted 18 days ago

Job description

DRIVING POSSIBILITIES


Position:Reception Associate
Status:Full-Time


Dealership: Porsche Centre Langley
Department:Service


We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.


We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.


If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!


A Career at OpenRoad Means You'll Enjoy:

  • Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
  • Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Tool Subsidy, Employee Referral Program, Employer RRSP Matching
  • Internal and external, training & development opportunities for skill-development and growth
  • Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
  • Comprehensive extended health and dental plan, tailored around Associate wellness
  • Recognition and Engagement Events!


ROLE & RESPONSIBILITIES:

    • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
    • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
    • Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
    • Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
    • Perform clerical duties and accounting duties as assigned by Management.
    • Answer the phone and determine the nature of the phone call
    • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
    • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
    • Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
    • Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
    • Add and update customer information in CRMs
    • Stay up to date on procedural changes for each dealership.
    • Providing highest level of customer service to ensure satisfaction and retention.
    • Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
    • This position will be expected to perform other duties as assigned by management.
    • OpenRoad reserves the right to modify this job description as business needs require.


    KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

        • Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
        • Professional personal appearance.
        • Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
        • Exceptional interpersonal and communication skills over the phone and in person.
        • Ability to work and function with all work teams and all department levels.
        • Organized and detail oriented.
        • Demonstrated computer skills - MS Word and Excel.
        • Must be able to work in an active, social atmosphere without being distracted.
        • Professional and confident attitude, strong time management skills.
        • A second languageis ideal or preferred.
        • Completed high school education, or equivalent work experience.


        Internal Candidates MUST apply by filling out theInternal Endorsement Formon the Sharepoint. Failure to complete the form will cause a delay in your application.


        https://orag.bamboohr.com/careers/4899


        We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.


        JOIN US AND GROW WITH US!


        We thank all those that have applied. Only those considered for the position will be contacted.

        Apply