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How much do rcc jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for rcc in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.84 per hour, depending on experience, location, and employer.

What is an RCC job?

An RCC (Remote Customer Care) job typically involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat. RCC professionals work remotely and are responsible for ensuring customer satisfaction by resolving problems efficiently. Strong communication skills, technical knowledge, and problem-solving abilities are often required. Many RCC roles exist in industries like e-commerce, telecommunications, and IT support.

What are the key skills and qualifications needed to thrive in the Rcc position, and why are they important?

To thrive as an RCC (Remote Customer Care representative), strong verbal and written communication, excellent problem-solving abilities, and customer service experience are essential. Familiarity with CRM software, ticketing systems, and common office productivity tools is often required. Interpersonal skills, patience, and the ability to work independently are critical soft skills for excelling in this position. These skills are important to effectively resolve customer issues and ensure a high standard of customer satisfaction in a remote work environment.

What are some common challenges RCCs face when working remotely, and how can they be addressed?

RCCs often encounter challenges such as managing high call volumes, handling difficult customer interactions, and maintaining productivity without in-person supervision. Staying organized and using strong time-management techniques can help mitigate these issues. Many companies provide ongoing training, team chat platforms, and regular virtual meetings to support remote employees and encourage collaboration. Building rapport with your remote team and reaching out for guidance when needed can also help overcome the isolation that sometimes comes with remote work. Proactively engaging in these resources will set you up for success in a Remote Customer Care role.

More about Rcc jobs
What cities are hiring for Rcc jobs? Cities with the most Rcc job openings:
What are the most commonly searched types of Rcc jobs? The most popular types of Rcc jobs are:
What states have the most Rcc jobs? States with the most job openings for Rcc jobs include:
What job categories do people searching Rcc jobs look for? The top searched job categories for Rcc jobs are:
Rcc jobs near you
Infographic showing various Rcc job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,488 per year, or $22.8 per hour.

On-Call Advocate

RCC Sexual Violence Resource Center

Madison, WI • On-site

$16/hr

Full-time

Posted 3 days ago

Job description

Position Summary:
RCC Sexual Vioence Resource Center (RCC) On-Call Advocates (OCA) are responsible for providing crisis intervention services during non-office hours (nights, weekends, and holidays). Crisis intervention services include emotional support (on the telephone and in-person), medical & legal accompaniments, and general assistance with referrals and community resources. Additionally, OCA's provide limited support for RCC's Helpline Volunteers during non-business hours. All RCC employees must be committed to providing services with and to a variety of cultures with cultural awareness, sensitivity and humility.
Primary Position Duties:
Advocacy
  • Provide legal and medical advocacy and accompaniments to victims of sexual violence. This includes providing sexual violence victims with accurate information regarding involvement with law enforcement, the criminal justice system, Crime Victim's Compensation and Sexual Assault Forensic Exam (SAFE) funding, restraining orders, forensic medical exams, and general medical care related to the aftermath of sexual assault.
  • Must work collaboratively with community organizations and agencies such as law enforcement and the Forensic Nurse Examiner Program.
  • Must report to Meriter Hospital, located at 202 S Park St. in Madison, or a law enforcement accompaniment within 30 minutes of being called.

Crisis Intervention and Referrals
  • Provide brief emotional support services by phone and in-person to sexual assault victims, their support people and concerned community members.
  • Provide accurate and up-to-date information and referrals to callers and clients.

Service Coordination
  • Provide consultation and support to Helpline Volunteers and/or other On-Call Advocates; communicate case information effectively to office staff; work cooperatively and professionally with other systems such as medical personnel, law enforcement, social workers, etc.

Program and General
  • Ensure supervisor is regularly briefed in a timely manner on client services trends.
  • Attend On-call Advocates meetings once per month (in the evenings).
  • Attend Helpline volunteer training as a participant
  • Training new OCAs and volunteers on job duties
  • Required weekend and holiday shifts on a rotating basis.
  • Maintain regular contact with RCC staff and supervisor.
  • Complete and submit necessary paperwork in timely manner.

Education and Skills:
Required Qualifications
  • Experience providing services with and to a variety of cultures with cultural awareness, sensitivity and humility or a desire and commitment to learn and implement such practices.
  • Experience or education in social work, psychology or human services.
  • Commitment to supporting RCC's values of serving all survivors in Dane County, and an understanding of privilege and oppression and its impact on client needs and services.
  • Strong verbal communication skills.
  • Commitment to serving people affected by sexual violence through a client-centered service approach.
  • Access to private transportation.

Preferred Qualifications
  • Experience and/or training in providing counseling and/or advocacy to victims of sexual assault.
  • Understanding of trauma-informed care.
  • Experience in client advocacy in medical and legal settings.
  • Knowledge of Dane County community resources.
  • Bilingual and Bicultural preferred.

Position Requirements:
The work environment and job specifications listed below are representative of those that must be met by an employee, with or without accommodations, to successfully perform the essential functions of this job.
Work is primarily performed in an office or medical environment.
  • Movement around the physical space (hospital, police station, etc.) and access or use of any pertinent supplies, space or equipment used to perform the duties of the position.
  • Must be able to work with frequent interruption.
  • Low to moderate noise level.

Apply