This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for ...
This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for ...
Commercial Risk Quality Assurance Manager
Irvine, CA ยท On-site
$100K - $155K/yr
This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for ...
Commercial Risk Quality Assurance Manager
Irvine, CA ยท On-site
$100K - $155K/yr
This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for ...
This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for ...
This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for ...
Sr. Product Manager I
Irvine, CA ยท On-site
$135K - $179K/yr
RCC encompasses three core applications: Pricing, Product Availability, and Store Hours. This critical platform empowers restaurant operators to streamline operations, ensure accurate and strategic ...
Sr. Product Manager I
Irvine, CA ยท On-site
$135K - $179K/yr
RCC encompasses three core applications: Pricing, Product Availability, and Store Hours. This critical platform empowers restaurant operators to streamline operations, ensure accurate and strategic ...
This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for ...
This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for ...
Sr. Product Manager I
Irvine, CA ยท Hybrid
$135K - $179K/yr
RCC encompasses three core applications: Pricing, Product Availability, and Store Hours. This critical platform empowers restaurant operators to streamline operations, ensure accurate and strategic ...
Sr. Product Manager I
Irvine, CA ยท Hybrid
$135K - $179K/yr
RCC encompasses three core applications: Pricing, Product Availability, and Store Hours. This critical platform empowers restaurant operators to streamline operations, ensure accurate and strategic ...
Med Tech- AM
$18 - $19/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech- AM
$18 - $19/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech- AM
Corona, CA ยท On-site
$18 - $19/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech- AM
Corona, CA ยท On-site
$18 - $19/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech/Caregiver
Rancho Santa Margarita, CA ยท On-site
$20 - $21/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech/Caregiver
Rancho Santa Margarita, CA ยท On-site
$20 - $21/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Medication Technician (Part Time, AM or PM Shift)
Anaheim, CA ยท On-site
$19 - $19.50/hr
Observe residents for any changes in condition and report to Care Services Director, Resident Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with ...
Medication Technician (Part Time, AM or PM Shift)
Anaheim, CA ยท On-site
$19 - $19.50/hr
Observe residents for any changes in condition and report to Care Services Director, Resident Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with ...
Med Tech/Caregiver
Rancho Santa Margarita, CA ยท On-site
$20 - $21/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech/Caregiver
Rancho Santa Margarita, CA ยท On-site
$20 - $21/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech/Caregiver
$20 - $21/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech/Caregiver
$20 - $21/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech- AM
Corona, CA ยท On-site
$18 - $19/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Med Tech- AM
Corona, CA ยท On-site
$18 - $19/hr
Care Coordinator (RCC)/Dementia Care Coordinator (DCC), or appropriate physician * Assist residents with simple requests as needed or find an appropriate associate to assist * Learn resident ...
Be Seen First
Nurse Case Manager (Per Diem)
Riverside, CA ยท On-site
$80 - $100/hr
Rehabilitation Care Coordination (RCC) is a woman owned care management company specializing in long-term Case Management and Life Care Planning for patients of all ages with catastrophic injuries ...
Quick apply
Be Seen First
Nurse Case Manager (Per Diem)
Riverside, CA ยท On-site
$80 - $100/hr
Rehabilitation Care Coordination (RCC) is a woman owned care management company specializing in long-term Case Management and Life Care Planning for patients of all ages with catastrophic injuries ...
Manager of Revenue Integrity Compliance
$97K - $141K/yr
Fee Schedule, RCC, Case rate is required Preferred Qualifications: * Experience working with Contract Management and Patient Access is preferred * Prior experience working with EPIC and Meditech ...
Manager of Revenue Integrity Compliance
$97K - $141K/yr
Fee Schedule, RCC, Case rate is required Preferred Qualifications: * Experience working with Contract Management and Patient Access is preferred * Prior experience working with EPIC and Meditech ...
Manager of Revenue Integrity Compliance
Ontario, CA ยท On-site
$97K - $141K/yr
Fee Schedule, RCC, Case rate is required Preferred Qualifications: * Experience working with Contract Management and Patient Access is preferred * Prior experience working with EPIC and Meditech ...
Manager of Revenue Integrity Compliance
Ontario, CA ยท On-site
$97K - $141K/yr
Fee Schedule, RCC, Case rate is required Preferred Qualifications: * Experience working with Contract Management and Patient Access is preferred * Prior experience working with EPIC and Meditech ...
Manager of Revenue Integrity Compliance
$97K - $141K/yr
Fee Schedule, RCC, Case rate is required Preferred Qualifications: * Experience working with Contract Management and Patient Access is preferred * Prior experience working with EPIC and Meditech ...
Manager of Revenue Integrity Compliance
$97K - $141K/yr
Fee Schedule, RCC, Case rate is required Preferred Qualifications: * Experience working with Contract Management and Patient Access is preferred * Prior experience working with EPIC and Meditech ...
You will work in collaboration with the RCC and Administrator for scheduling. * You will supervise the storage, distribution, and discontinuation of residents' medication. * You will maintain ...
You will work in collaboration with the RCC and Administrator for scheduling. * You will supervise the storage, distribution, and discontinuation of residents' medication. * You will maintain ...
Senior Risk Control Consultant
Diamond Bar, CA ยท On-site
$104K - $171K/yr
Ability to maintain core Sr. RCC responsibilities while taking on higher level project work that impacts the RC organization or Travelers enterprise. * Perform other duties as assigned. What Will Our ...
Senior Risk Control Consultant
Diamond Bar, CA ยท On-site
$104K - $171K/yr
Ability to maintain core Sr. RCC responsibilities while taking on higher level project work that impacts the RC organization or Travelers enterprise. * Perform other duties as assigned. What Will Our ...
Referral Clinical Coordinator
$58K - $70K/yr
The RCC is responsible for assisting hospitals to identify and refer potential donors, gathering and interpreting medical information to aid in the determination of suitability for a potential donor ...
Referral Clinical Coordinator
$58K - $70K/yr
The RCC is responsible for assisting hospitals to identify and refer potential donors, gathering and interpreting medical information to aid in the determination of suitability for a potential donor ...
Rcc information
See Riverside, CA salary details
$15.05 - $17.67
16% of jobs
$18.69 is the 25th percentile. Wages below this are outliers.
$17.67 - $20.29
24% of jobs
The median wage is $21.06 / hr.
$20.29 - $22.91
35% of jobs
$22.91 - $25.53
16% of jobs
$25.53 - $28.16
0% of jobs
$28.16 - $30.78
5% of jobs
$30.78 - $33.40
2% of jobs
$33.40 - $36.02
0% of jobs
$36.02 - $38.64
0% of jobs
$38.64 - $41.27
1% of jobs
$41.27 - $43.89
1% of jobs
$15
$23
$43
How much do rcc jobs pay per hour?
What is an RCC job?
An RCC (Remote Customer Care) job typically involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat. RCC professionals work remotely and are responsible for ensuring customer satisfaction by resolving problems efficiently. Strong communication skills, technical knowledge, and problem-solving abilities are often required. Many RCC roles exist in industries like e-commerce, telecommunications, and IT support.
What are the key skills and qualifications needed to thrive in the Rcc position, and why are they important?
To thrive as an RCC (Remote Customer Care representative), strong verbal and written communication, excellent problem-solving abilities, and customer service experience are essential. Familiarity with CRM software, ticketing systems, and common office productivity tools is often required. Interpersonal skills, patience, and the ability to work independently are critical soft skills for excelling in this position. These skills are important to effectively resolve customer issues and ensure a high standard of customer satisfaction in a remote work environment.
What are some common challenges RCCs face when working remotely, and how can they be addressed?
RCCs often encounter challenges such as managing high call volumes, handling difficult customer interactions, and maintaining productivity without in-person supervision. Staying organized and using strong time-management techniques can help mitigate these issues. Many companies provide ongoing training, team chat platforms, and regular virtual meetings to support remote employees and encourage collaboration. Building rapport with your remote team and reaching out for guidance when needed can also help overcome the isolation that sometimes comes with remote work. Proactively engaging in these resources will set you up for success in a Remote Customer Care role.

Full-time
Medical, Dental, Vision, Retirement
Posted 23 days ago
Job description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.ย We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for:
ย ย ย ย ย ย Medical, dental, and vision plans with no-cost and low-cost options
ย ย ย ย ย ย Annual employer HSA contribution
ย ย ย ย ย ย 401(k) matching and immediate vesting
ย ย ย ย ย ย Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
oย ย Associate / Sr. Associate: $350
oย ย Manager / Sr. Manager: $600
oย ย Director: $800
oย ย Executive Director: $900
oย ย VP or Above: $1,000
ย ย ย ย ย ย 100% employer-paid life and disability insurance
ย ย ย ย ย ย No-cost health and wellbeing programs, including a gym benefit
ย ย ย ย ย ย Six weeks of paid parental leave
ย ย ย ย ย ย Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect
The Commercial Risk Quality Assurance Manager is responsible for developing, planning, managing, and overseeing quality assurance (QA) reviews within the department. This role establishes metrics and enhances analytical reporting to evaluate adherence to credit policy. The role guides Commercial Operations teams to ensure proper credit policy execution and appropriate credit decision authority for commercial finance products, including dealer floor plan, working capital loans, mortgage and construction loans, and equipment financing, as well as new finance products added to the portfolio. This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for Enterprise Risk and Governance and Commercial Operations.
What You Will Do
1.ย ย ย ย Quality Assurance Program & Review Execution
ย ย ย ย Plan, manage, and perform data driven QA sampling reviews for Commercial Operations to ensure credit policy compliance.
ย ย ย ย Assess operational efficiency, identify root causes and provide QA analysis to Commercial Operations. Maintain settlement rate reports, prepare, and validate data, and perform issue to issue analysis.
2.ย ย ย ย Process, Policy & Procedure Governance
ย ย ย ย Coordinate with Commercial Operations teams to review processes, policies, procedures, and systems.ย
ย ย ย ย Analyze findings, recommend solutions to management, and recommend policy/procedure changes.ย
ย ย ย ย Support policy and procedure updates for Enterprise Risk and Governance and Commercial Operations, including Global Governance related policies.
3.ย ย ย ย QA Tools, Training & Coaching
ย ย ย ย Design and update QA questionnaires; provide relevant feedback and clarifications.ย
ย ย ย ย Provide policy training support, coaching and guidance on policies and procedures, as needed.
4.ย ย ย ย Risk Analytics, RCC Reporting/Approval & Special Projects
ย ย ย ย Support risk analytics, project management for RCC and other Commercial Risk projects.ย
ย ย ย ย Review and analyze new product and new market introductions and presentations.
ย ย ย ย Meet with Commercial Operations teams to provide feedback, guidance, and support the RCC approval process, as needed.
5.ย ย ย ย Overline Management & Portfolio Monitoring
ย ย ย ย Manage the overline process for overline dealers/borrowers on a monthly basis.ย
ย ย ย ย Monitor borrower performance and financial metrics for the Commercial portfolios.ย
ย ย ย ย Prepare risk summary reports and present findings to management, as needed.
What You Will Bring
ย ย ย ย ย ย Minimum 5-7 years' progressive experience including risk analytics, quality assurance (QA sampling/reviews), policy/procedure development and review.
ย ย ย ย ย ย Commercial credit underwriting and operations experience required.
ย ย ย ย ย ย Project management experience preferred.
ย ย ย ย ย ย Automotive finance experience preferred.
ย ย ย ย ย ย Bachelor's degree in Business Administration, Mathematics, Economics, Finance, Operations Research, Statistics, or a related field/quantitative experience.
ย ย ย ย ย ย Certified six sigma training/background preferred.
ย ย ย ย ย ย Proficiency with Microsoft Office Suite, including advanced Excel; PowerPoint.
ย ย ย ย ย ย Strong statistics/analytics, strong data interpretation, and reporting.
ย ย ย ย ย ย Ability to understand policy guidelines, document data analysis, and explain complex systems/business problems.
ย ย ย ย ย ย Self-directed and results oriented.
ย ย ย ย ย ย Exceptional attention to detail and quality.
ย ย ย ย ย ย Ability to work autonomously and in a team environment.
ย ย ย ย ย ย Excellent written/verbal communication, including presentation skills.
ย ย ย ย ย ย Strong interpersonal/collaboration skills across functions.
ย ย ย ย ย ย Strong results orientation with integrity, creativity and good judgment.
ย ย ย ย ย ย Ability to challenge existing practices, when appropriate.
Work Environment
Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").ย
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.