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Duncaster Inc

Resident Services Associate

Bloomfield, CT · On-site

$21.60/hr

Overview The Resident Services Associate serves as a central resource for residents, delivering exemplary customer service and support while addressing inquiries and service needs. This position ...

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How much do resident services associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resident services associate in the United States is $15.83, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges resident services associates face when supporting residents, and how can they effectively handle them?

Resident Services Associates often encounter challenges such as managing multiple resident concerns simultaneously, addressing urgent maintenance requests, and balancing administrative duties with face-to-face service. Effective communication and strong organizational skills are essential for prioritizing tasks and ensuring residents feel heard and supported. Building rapport with residents and collaborating closely with property management and maintenance teams can help resolve issues efficiently and foster a positive living environment.

What are the key skills and qualifications needed to thrive as a resident services associate, and why are they important?

To thrive as a Resident Services Associate, you need strong customer service skills, organizational abilities, and experience in property management or hospitality, often supported by a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office systems is typically required. Exceptional communication, conflict resolution, and problem-solving abilities help you stand out in this role. These skills are essential for ensuring resident satisfaction, efficient operations, and the smooth handling of inquiries or issues within a residential community.

What is the difference between Resident Services Associate vs Leasing Consultant?

AspectResident Services AssociateLeasing Consultant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentOn-site at residential communities, assisting residentsOn-site at leasing offices, engaging with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Associate vs Leasing Consultant

The Resident Services Associate primarily focuses on assisting current residents with their needs and maintaining community satisfaction, while the Leasing Consultant concentrates on marketing properties and securing new tenants. Both roles require customer service skills and are vital in property management but differ in their main responsibilities and interactions.

What is a resident services associate?

Resident Services Associates are professionals who support residents in apartment complexes, senior living communities, or other residential facilities. Their responsibilities often include responding to residents' needs, coordinating community events, handling administrative tasks, and ensuring a positive living environment. They serve as a key point of contact between residents and management, helping to address concerns and facilitate communication. This role requires excellent customer service, organizational skills, and a genuine interest in improving residents' quality of life.
More about Resident Services Associate jobs
What cities are hiring for Resident Services Associate jobs? Cities with the most Resident Services Associate job openings:
What are the most commonly searched types of Resident Services jobs? The most popular types of Resident Services jobs are:
What states have the most Resident Services Associate jobs? States with the most job openings for Resident Services Associate jobs include:
What job categories do people searching Resident Services Associate jobs look for? The top searched job categories for Resident Services Associate jobs are:
Resident Services Associate jobs near you
Infographic showing various Resident Services Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,928 per year, or $15.8 per hour.

Resident Services Associate

Duncaster Inc

Bloomfield, CT • On-site

$21.60/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

As a Best of Hartford organization, a career at Duncaster in more than just a place to work. Here, you can fulfill your passion for helping others and become part of something meaningful that pays you back in inspiring, heartfelt ways you may have never experienced. Duncaster offers residents a plan for life with independent living, assisted living, memory care and skilled nursing services all on a beautiful campus-like setting. Our residents share a bond of mutual respect with our staff that builds memorable and lasting relationships.


Overview

The Resident Services Associate serves as a central resource for residents, delivering exemplary customer service and support while addressing inquiries and service needs. This position contributes to the efficient operation of the Resident Services Department by providing administrative support to the Director of Resident Services, coordinating resident service functions, and facilitating postal, copy, and fax services. The role also supports the planning, communication, and execution of resident programs, events, and trips, helping to foster an engaging and vibrant community experience.

Essential Functions

  • Provides exceptional customer service to residents by promptly responding to inquiries, resolving concerns, and facilitating access to services through in-person, telephone, and electronic communication.
  • Assists in providing postal services and entering charges into the Full Count system.
  • Oversees resident use of copier and/or copy/fax documents for resident/resident committees upon request.
  • Processes incoming mail for Resident Services Department and forwards mail as needed and oversees the distribution of Assisted Living mail.
  • With Department Director, designs/distributes publicity for upcoming programs, trips and events, and prints/distributes the weekly and monthly calendars.
  • Maintains and updates resident policies and handbooks to ensure information remains accurate, current, and accessible
  • Assists with Common room reservations made by residents/staff.
  • Supports programs and events by submitting room set-up requests via WORXHUB.
  • Ensure Meeting and event spaces are prepared, set up and ready for scheduled use.
  • Trains in the Touchtown TV system and oversee film programming and slide design.
  • Supports the daily operation of The Commons Market.
  • Operates audiovisual systems for resident programs as needed.
  • Performs other duties as assigned.

Education and Experience

  • High school diploma or equivalent required.
  • Three years of administrative experience required.
  • Must be able to speak, read, and write the English language in an understandable manner.
  • Must have a strong working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint).
  • Must possess superior customer service knowledge including excellent phone and verbal communication skills.
  • Addresses residents in a polite and respectful manner.
  • Demonstrates the flexibility and professionalism to thrive in an extremely fast-paced environment.
  • Highly motivated, organized, and able to handle multiple tasks.


Hours

Full-time, 1st shift: Monday-Friday, 8:30am - 5:00pm

Pay

$21.60 per hour

What are the benefits?

Working in a Life Plan community will bring out the best in you. As a member of our team, you'll have the opportunity to pursue a truly rewarding career path, with multiple exciting benefits, including the following:

  • 401(k) with match and profit sharing
  • Medical, dental, and vision insurance available the 1st of the month after hire
  • Flexible spending accounts
  • Short-term and long-term disability
  • Employee assistance program
  • Paid time off
  • Tuition reimbursement
  • 10% tuition discount on all degree and certificate programs at Charter Oak
  • Free Access to our Aquatic & Fitness Center & to our beautiful walking trails throughout our campus
  • Discount employee lunches
  • Duncaster Spotlight Employee Recognition Program
  • Referral bonuses
  • Free parking
  • Shoes for Crews - discounted safety shoes for all staff
  • Yearly performance increases plus additional bonus opportunities
  • Employee Appreciation Events held throughout the year by our own “Funcaster” Committee