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How much do resident services associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for resident services associate in the United States is $15.83, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.31 per hour, depending on experience, location, and employer.

What is a resident services associate?

Resident Services Associates are professionals who support residents in apartment complexes, senior living communities, or other residential facilities. Their responsibilities often include responding to residents' needs, coordinating community events, handling administrative tasks, and ensuring a positive living environment. They serve as a key point of contact between residents and management, helping to address concerns and facilitate communication. This role requires excellent customer service, organizational skills, and a genuine interest in improving residents' quality of life.

What are the key skills and qualifications needed to thrive as a resident services associate, and why are they important?

To thrive as a Resident Services Associate, you need strong customer service skills, organizational abilities, and experience in property management or hospitality, often supported by a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office systems is typically required. Exceptional communication, conflict resolution, and problem-solving abilities help you stand out in this role. These skills are essential for ensuring resident satisfaction, efficient operations, and the smooth handling of inquiries or issues within a residential community.

What are some common challenges resident services associates face when supporting residents, and how can they effectively handle them?

Resident Services Associates often encounter challenges such as managing multiple resident concerns simultaneously, addressing urgent maintenance requests, and balancing administrative duties with face-to-face service. Effective communication and strong organizational skills are essential for prioritizing tasks and ensuring residents feel heard and supported. Building rapport with residents and collaborating closely with property management and maintenance teams can help resolve issues efficiently and foster a positive living environment.

What is the difference between Resident Services Associate vs Leasing Consultant?

AspectResident Services AssociateLeasing Consultant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentOn-site at residential communities, assisting residentsOn-site at leasing offices, engaging with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Associate vs Leasing Consultant

The Resident Services Associate primarily focuses on assisting current residents with their needs and maintaining community satisfaction, while the Leasing Consultant concentrates on marketing properties and securing new tenants. Both roles require customer service skills and are vital in property management but differ in their main responsibilities and interactions.

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Resident Services Associate jobs near you
Infographic showing various Resident Services Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $32,928 per year, or $15.8 per hour.

Resident Services Associate

Quinn Residences

Atlanta, GA • On-site

Full-time

Posted 6 days ago

Job description

ABOUT QUINN RESIDENCES:

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast.  Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds: the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit https://live-quinn.com.


JOB SUMMARY:

The Resident Services Associate/Leasing Manager assists the Portfolio Manager in effectively managing the assigned community. In the Portfolio Manager's absence, the Resident Services Associate will assume all responsibilities associated with accomplishing property objectives as set forth by the company.  

Reports to: Portfolio Manager 

Supervises: No One unless the Portfolio Manager is absent. 

This role is an in-person position based at our Winder Hub in Winder, GA.

ESSENTIAL RESPONSIBILITIES: 

Responsible for all tasks assigned by the Portfolio Manager. General areas of responsibility are: 

  • Assist in the achievement of the community's annual budget plan.
  • Assist with leasing.
  • Responsible for the timely collection and deposit of all rental income.
  • Responsible for generating accurate reports.
  • All other related tasks assigned by portfolio manager.
  • Upholding all company policies and values.

JOB DESCRIPTION: 

  • Ensure timely collections of all rent receipts. Review the delinquency report and attempt to collect monies due through the use of direct communication with the resident.
  • Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in Yardi.
  • Assist and ensure all customer complaints are handled promptly and appropriately.
  • Adhere to established company standards for screening applicants for residency.
  • Participate in planned resident activities.
  • Show, Lease, and move in prospective residents.
  • Complete accounting pre-close and month end functions and generate and review required reports associated with these tasks.
  • Preparation of weekly leasing reports.
  • Thorough understanding of local laws including preparing and delivering all legal and formal notices in accordance with state laws and company standards, including but not limited to late notices and lease violation notices.
  • Demonstrate knowledge of the surrounding market, competitors and emerging trends
  • Prepare and review lease paperwork with new and renewing residents.
  • Resolve resident complaints and direct pertinent issues to the attention of the Portfolio Manager.
  • Prepare write offs under the Portfolio Manager’s supervision and with approval.
  • Monitor, follow up and maintain accurate information in reference to resident payment plans or activities associated with 3rd party collection agencies in accordance with company standards.
  • Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
  • Complete timely follow ups on all prospects per the company policy.
  • Assist with Inspecting of vacant homes for readiness.
  • All other duties as may be assigned.

QUALIFICATIONS: 

  • Sales experience, preferably in the apartment industry
  • Customer Service experience
  • High School Diploma
  • Accounting experience desired but not required.
  • At least 2 years of apartment related experience either as a leasing consultant or Assistant Community Manager required

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