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Resident Services Manager Jobs (NOW HIRING)

West Shore

Resident Services Manager

Lebanon, TN · On-site

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Lebanon, TN. This is an excellent opportunity to join a growing and dynamic ...

West Shore

Resident Services Manager

Charlotte, NC · On-site

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Charlotte, NC. This is an excellent opportunity to join a growing and dynamic ...

West Shore

Resident Services Manager

Lexington, KY · On-site

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Lexington, KY This is an excellent opportunity to join a growing and dynamic ...

RKW Residential

Resident Services Manager

San Diego, CA · On-site

$25 - $27/hr

The Resident Services Manager plays a key role in supporting the Property Manager by overseeing all resident-facing services and ensuring resident satisfaction. This position is responsible for ...

RKW Residential

Resident Services Manager

Naples, FL · On-site

The Resident Services Manager plays a key role in supporting the Property Manager by overseeing all resident-facing services and ensuring resident satisfaction. This position is responsible for ...

RKW Residential

Resident Services Manager

Naples, FL · On-site

The Resident Services Manager plays a key role in supporting the Property Manager by overseeing all resident-facing services and ensuring resident satisfaction. This position is responsible for ...

RKW Residential

Resident Services Manager

San Diego, CA · On-site

$25 - $27/hr

The Resident Services Manager plays a key role in supporting the Property Manager by overseeing all resident-facing services and ensuring resident satisfaction. This position is responsible for ...

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Resident Services Manager information

See salary details

$26.5K

$63.3K

$104.5K

How much do resident services manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for resident services manager in the United States is $63,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a resident services manager?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What does a resident services manager do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

What are the key skills and qualifications needed to thrive as a resident services manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

How does a resident services manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are the duties of a resident services manager?

A resident services manager oversees the daily operations of a residential property, including addressing resident concerns, coordinating maintenance and repairs, and ensuring compliance with community policies. They often serve as a point of contact for residents, facilitate community events, and work to maintain high occupancy and resident satisfaction. Strong communication, organizational skills, and familiarity with property management software are essential for this role.
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Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,339 per year, or $30.5 per hour.

Resident Services Manager

Marquette Management

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Hiring Immediately!!!
At Marquette Management, we believe the resident experience is everything. We are seeking a Resident Services Manager to join our team at Pavilion Apartments in Chicago, IL, a thriving 1,115-unit community where the city and suburbs meet. This individual will serve as the front-line owner of the resident experience, providing responsive service, proactive communication, and thoughtful follow-through that builds trust, drives retention, and protects occupancy.
The Resident Services Manager partners closely with the Property Manager, Leasing Team, Maintenance Team, and Resident Services Team to drive renewal performance, reduce resident turnover, enhance resident engagement, and support the community's financial goals. This role combines leadership, customer service, relationship management, revenue awareness, and operational execution to create a resident experience that encourages lease renewals and strengthens community culture.
Job Accountabilities
Lease Renewals & Retention
Own the renewal process and achieve community retention goals.
Resident Services Leadership
Lead the Resident Services function to deliver an exceptional resident experience, strengthen resident relationships, increase resident satisfaction, and support occupancy and retention goals.
Resident Experience & Community Engagement
Create an environment where residents feel valued, connected, and supported.
Occupancy & Revenue Performance
Support property performance through increased resident retention and reduced turnover.
Leadership & Team Development
Serve as a member of the community leadership team and contribute to the overall success of the property.
Qualifications
Education & Experience
  • High school diploma or equivalent required.
  • Associate or bachelor's degree preferred.
  • Minimum of two to three years of property management, leasing, resident services, hospitality, customer service, or related experience.
  • Previous supervisory experience preferred.
  • Experience using Yardi or similar property management software preferred.

Skills & Abilities
  • Strong leadership and coaching abilities.
  • Exceptional customer service skills.
  • Excellent communication and relationship-building capabilities.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving and conflict-resolution skills.
  • Working knowledge of Microsoft Office applications.

Key Success Measures
  • Renewal conversion rate
  • Resident retention rate
  • Online reputation score
  • Resident event participation
  • Escalated issue resolution rate
  • Team engagement and development
  • Turnover reduction
  • Revenue retained through renewals

What's in it for you?
  • Exciting and challenging career for talented people seeking growth and commitment
  • Exceptional training programs
  • 401K + Matching
  • Medical, Dental and Vision insurance, STD, Life Insurance
  • 13 Paid Time Off Holidays/Community Service Day/Cultural Diversity Day
  • Starting salary range $59,000-$62,000 based on experience
  • 10% Bonus based on base salary, subject to performance, paid quarterly

We believe in equity. We celebrate the unique backgrounds and lived experiences of our employees. We value the differences that continue to make us the most authentic versions of ourselves in our professional and personal lives. We strive to provide a safe and supportive environment where people from all walks of life can thrive, making us the best place to work, live, and invest.
Text resmanager at 847-750-5666 to start a career with Marquette. Come join Marquette's environment of excitement, personal fulfillment, and unique culture!
We want employees that will work WITH US, NOT FOR US.

Apply