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Resident Services Manager Jobs (NOW HIRING)

West Shore

Resident Services Manager

Charleston, SC · On-site

Resident Services Summary The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are ...

hgm

Resident Services Manager

New Rochelle, NY

Resident Services Manager Job Title: Resident Services Manager Division: Multifamily Status: Non-Exempt JOB SUMMARY: The Resident Services Manager plays a critical leadership role in creating a ...

West Shore

Resident Services Manager

Lebanon, TN · On-site

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Lebanon, TN. This is an excellent opportunity to join a growing and dynamic ...

hgm

Resident Services Manager

New Rochelle, NY

Resident Services Manager Job Title: Resident Services Manager Division: Multifamily Status: Non-Exempt JOB SUMMARY: The Resident Services Manager plays a critical leadership role in creating a ...

West Shore

Resident Services Manager

Lexington, KY · On-site

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Lexington, KY This is an excellent opportunity to join a growing and dynamic ...

UDR Inc

Resident Services Manager

Brandon, FL · On-site

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

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Resident Services Manager information

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$26.5K

$63.3K

$104.5K

How much do resident services manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for resident services manager in the United States is $63,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resident Services Manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

What is a resident service manager?

A resident services manager oversees the daily operations and resident relations within a housing community or property. They coordinate services, address resident concerns, and ensure compliance with policies, often using property management software and maintaining good communication skills. The role typically requires experience in property management and a focus on customer service.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are Resident Services Managers?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What is the highest paying job in property management?

The highest paying roles in property management are often senior executive positions such as Regional Property Manager, Director of Property Management, or Vice President of Property Operations. These roles typically require extensive experience, strong leadership skills, and advanced knowledge of real estate and management software. Compensation varies based on company size, location, and responsibilities but can include six-figure salaries and performance bonuses.

What Does a Resident Services Manager Do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

What is the highest paying caregiver job?

The highest paying caregiver jobs typically include specialized roles such as home health care managers, private duty nurses, or senior care directors, often requiring advanced certifications and experience. These positions can offer higher salaries due to the level of responsibility, expertise, and the need for specialized skills in managing complex care needs.

How does a Resident Services Manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.

What is the role of a resident manager?

A resident services manager oversees the daily operations of a residential property, ensuring tenant satisfaction, managing maintenance requests, and coordinating leasing activities. They often handle conflict resolution, enforce community policies, and may use property management software to track issues and communicate with residents.
More about Resident Services Manager jobs
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Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,339 per year, or $30.5 per hour.
Resident Services Manager

Resident Services Manager

Mac Properties

Kansas City, MO

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, and Kansas City.
We are hiring for a Resident Services Manager in Kansas City!
As a Resident Services Manager- Kansas City Portfolio, you will be an integral member of the team that creates authentic experiences for our Residents and their guests. The Resident Services Manager- is responsible for overseeing and directing all Resident Services operations across the entire Kansas City portfolio. As a Resident Services Manager, you will establish and implement plans for improved resident satisfaction, standardize best practices within the department, and train staff on how to provide exceptional customer service.
This is a Full-Time role WITH BENEFITS.
DUTIES AND RESPONSIBILITIES:

  • Recruits, trains, and develops Residence Services staff. Coaches and mentors Resident Services team to deliver prompt and courteous service, with professionalism, integrity, and confidentiality, consistently exceeding industry standards.
  • Monitors Resident Services activities and performance metrics, adjusting work distribution and providing performance feedback and management, as needed. 
  • Oversees all move-in and move-out processes for the Kansas City portfolio.
  • Ensures delinquency calls and 5-day notices are made on a timely and recurring basis.
  • Manages ongoing resident relations including partnering with maintenance to proactively identify building improvements, identifying negative trends in resident survey scores related to maintenance work orders and move-ins, and addressing any escalated resident concerns.
  • Oversees all resident lease renewals for the Kansas City portfolio, including ensuring all renewal paperwork is completed timely and accurately.
  • Authors and/or proofreads resident correspondence and communication.
  • Manages Resident Services team schedules to ensure adequate coverage to meet resident needs.
  • Ensures Resident Services team understands, applies, and complies with all company policies and procedures and all applicable federal, state, and local laws.
  • Performs other related duties and assignments as required.


QUALIFICATIONS

  • People Person.  The best part of serving others is creating experiences for them that go beyond the expected. Ability to interact with management, peers, residents, visitors, and prospects in a professional and pleasant manner.
  • Great communicator.  Providing amazing experiences requires the ability to communicate professionally (written, verbal, and listening). Exceptional customer service and follow-through skills.
  • Strong Organization Skills. Ability to set priorities, pay attention to details, handle multiple tasks, and meet deadlines.
  • Experience. 3+ years of previous experience in multi-family property management experience
  • Education. Bachelor’s Degree in business or other related field preferred. 1-2 years of previous experience passionately providing customer service to others.
  • Requires strong computer skills including Microsoft Office proficiency. Experience with Salesforce preferred.

BENEFITS AND PERKS:

  • Robust Benefits package including Medical, Vision & Dental Insurance, 401(K).
  • 30% Rent Discount for full-time employees.
  • Educational Reimbursement.
  • Opportunities for professional development and career growth.


Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

Employment Type: Full-Time

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