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Resident Services Manager Jobs (NOW HIRING)

The Scion Group

Resident Services Manager

Towson, MD · On-site

The Opportunity The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient ...

The Scion Group

Resident Services Manager

Towson, MD · On-site

The Opportunity The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient ...

Core Spaces

Resident Services Manager

Raleigh, NC · On-site

Manages resident's and guarantor's concerns to the best of their ability in an effort to minimize escalation to Community Manager. * Responsible for customer service regarding questions/concerns.

The Scion Group

The Opportunity The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient ...

The Scion Group

Resident Services Manager

Columbus, OH · On-site

The Opportunity The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient ...

The Scion Group

The Opportunity The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient ...

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Resident Services Manager information

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$26.5K

$63.3K

$104.5K

How much do resident services manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for resident services manager in the United States is $63,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resident Services Manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are Resident Services Managers?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What Does a Resident Services Manager Do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

How does a Resident Services Manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.
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Resident Services Manager jobs near you
Resident Services Manager

Resident Services Manager

The Scion Group

Towson, MD • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

The Scion Group rating

6.5

Company rating: 6.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

108th of 153 rated real estate companies

Job description

The Opportunity

The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient operations. This individual is responsible for overseeing all aspects of resident satisfaction, communication, and engagement while supporting leasing, marketing, and compliance initiatives. The role requires strong interpersonal skills, a detail-oriented mindset, and the ability to manage sensitive situations with professionalism. 

Your Benefits

  • FLSA Status: Exempt
  • Discretionary annual bonus
  • Paid Time Off
  • Floating holidays
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Parental Leave
  • Learning reimbursement opportunities

 

The Responsibilities

Resident Relations & Community Experience

  • Lead reputation management initiatives across review platforms and internal feedback channels.
  • Mediate and resolve resident complaints with empathy and professionalism.
  • Manage delinquency notices and financial backing follow-up support.
  • Coordinate mutual terminations in accordance with company and legal standards.
  • Lead crisis management efforts, collaborating with leadership and emergency services.
  • Oversee resident insurance compliance and follow-up efforts.
  • Organize and execute resident events to build community engagement and support retention.
  • The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager, such as during PTO or vacancies.

 

Leasing & Occupancy

  • Oversee leasing workflows and generate lease documents in Entrata.
  • Provide backup support for lead follow-up, sales calls, and lease execution.
  • Manage immediate move-ins, inspections, and unit transfers.
  • Lead Entrata BUA management and maintain accurate dashboards for leasing and reviews.
  • Review and countersign housing agreements under the approval and direction of the General Manager, ensuring compliance with company policies and contractual standards.

Operational Support

  • Support the General Manager in managing Entrata dashboards and performance metrics.
  • Partner with accounting and operations on delinquency, financial aid, and related processes.
  • Ensure timely processing of lease paperwork, renewals, and notices to vacate.

Marketing & Social Media

  • Collaborate on local marketing campaigns and leasing promotions.
  • Lead or co-manage social media efforts to promote events, resident engagement, and leasing updates.

Season or Situation-Specific Focus Areas

  • Assist with seasonal or emergency-specific responsibilities, such as vacant position coverage, legal correspondence, Fair Housing matters, crisis management, and capital project planning or support.
  • Display flexibility, sound judgment, and cross-department collaboration in evolving situations.

What We Require

  • 2+ years of experience in property management, leasing, or resident services
  • Strong interpersonal, conflict resolution, and customer service skills
  • Ability to handle crisis situations and manage sensitive conversations
  • Familiarity with Entrata or similar property management software
  • Highly organized with the ability to manage multiple priorities
  • Proficiency in Microsoft Office and social media platforms

Relevant Systems and Platforms

  • Entrata (Property Management System)
  • Microsoft Office
  • Social Media Platforms

Operational Details

  • Job location is at the assigned community.
  • Full-time, on-site position.
  • Will be called upon to provide additional support to other communities within the portfolio beyond your home property, based on operational needs.
  • Evening or weekend availability may be required, especially during move-in/move-out periods, peak leasing seasons, emergencies, and inclement weather needs.
 
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
 
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