ZipRecruiter

Log In

1

Resident Services Jobs (NOW HIRING)

Experience Senior Living

Resident Services

Naples, FL · On-site

$15 - $19/hr

We are looking for a Resident Services Associate to join our amazing team! Shifts Available: * Part time with weekend availability Responsibilities: * Serves as a point of contact for needs, requests ...

Berkshire Group, LLC

$14.50 - $18.25/hr

As one of our Resident Services Coordinators, your day is all about BEING FLEXIBLE! The go to person!! The Residents and the site departments depend on you!! Your day includes supporting the Leasing ...

Experience Senior Living

Resident Services

Valrico, FL · On-site

$14.75 - $18.75/hr

We are looking for a Resident Services Associate to join our amazing team! Responsibilities: * Serves as a point of contact for needs, requests, and complaints for all residents, families, guests ...

Berkshire Group, LLC

Resident Services

Falls Church, VA

$17 - $21.50/hr

As one of our Resident Services Coordinators, your day is all about BEING FLEXIBLE! The go to person!! The Residents and the site departments depend on you!! Your day includes supporting the Leasing ...

Experience Senior Living

Resident Services

Lone Tree, CO · On-site

$17 - $18/hr

We are looking to expand our Resident Services team! Shift: Sunday 7am-3pm Part Time Responsibilities: * Serves as a point of contact for needs, requests, and complaints for all residents, families ...

Experience Senior Living

Resident Services

Valrico, FL · On-site

$14.75 - $18.75/hr

We are looking for a Resident Services Associate to join our amazing team! Responsibilities: * Serves as a point of contact for needs, requests, and complaints for all residents, families, guests ...

Experience Senior Living

Resident Services

Valrico, FL · On-site

$14.75 - $18.75/hr

We are looking for a Resident Services Associate to join our amazing team! Responsibilities: * Serves as a point of contact for needs, requests, and complaints for all residents, families, guests ...

Experience Senior Living

Resident Services

Lone Tree, CO · On-site

$17 - $18/hr

We are looking to expand our Resident Services team! Shift: Sunday 7am-3pm Part Time Responsibilities: * Serves as a point of contact for needs, requests, and complaints for all residents, families ...

Experience Senior Living

Resident Services

Lone Tree, CO · On-site

$17 - $18/hr

We are looking to expand our Resident Services team! Shift: Sunday 7am-3pm Part Time Responsibilities: * Serves as a point of contact for needs, requests, and complaints for all residents, families ...

West Shore

Resident Services Manager

Lebanon, TN · On-site

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Lebanon, TN. This is an excellent opportunity to join a growing and dynamic ...

North Hill

RESIDENT SERVICES SUPERVISOR

Needham, MA · On-site

$60K - $70K/yr

RESIDENT SERVICES SUPERVISOR Schedule : 8:00 AM-4:30 PM | Monday-Friday | Occasional weekend and holiday coverage At North Hill, every interaction matters. We believe exceptional senior living begins ...

next page

Showing results 1-20

All JobsPersonal Care JobsAssisted Living JobsAssisted Living Director JobsResident Services Jobs

Resident Services information

See salary details

$10

$18

$25

How much do resident services jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for resident services in the United States is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.47 per hour, depending on experience, location, and employer.

What is resident services?

Resident Services are programs and support offered by property management companies or housing organizations to help residents improve their quality of life. These services can include assistance with maintenance requests, community events, financial counseling, access to social services, and resources for health and wellness. The goal is to foster a positive living environment, address resident needs, and build a sense of community within the property.

What are the key skills and qualifications needed to thrive as a resident services professional, and why are they important?

To thrive as a Resident Services professional, you need strong customer service skills, basic property management knowledge, and often a high school diploma or equivalent. Familiarity with property management software, maintenance ticketing systems, and Microsoft Office is typically required. Excellent communication, problem-solving abilities, and empathy help build positive relationships with residents and resolve issues efficiently. These skills are crucial for ensuring resident satisfaction, smooth property operations, and fostering a welcoming community environment.

What are some common challenges faced in a resident services role, and how can they be effectively managed?

In a Resident Services role, professionals often encounter challenges such as addressing diverse resident concerns, coordinating community events, and managing high-volume inquiries. Effective communication, strong organizational skills, and empathy are key to overcoming these challenges. Building positive relationships with residents and collaborating closely with property management and maintenance teams can help resolve issues more efficiently and foster a supportive community environment.

What is the difference between Resident Services vs Leasing Consultant?

AspectResident ServicesLeasing Consultant
Primary FocusResident engagement, community support, and service coordinationProperty leasing, showing units, and tenant acquisition
Required CredentialsCustomer service skills, sometimes property management certificationReal estate license or leasing certification often preferred
Work EnvironmentOn-site at residential communities, interacting with residentsOn-site at leasing offices, interacting with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies

While both roles involve interaction with residents and tenants, Resident Services focuses on community support and resident satisfaction, whereas Leasing Consultants primarily handle property showings and lease agreements. Understanding these differences helps in choosing the right career path or job search focus within property management.

More about Resident Services jobs

What cities are hiring for Resident Services jobs?

Cities with the most Resident Services job openings:

What are the most commonly searched types of Resident Services jobs?

The most popular types of Resident Services jobs are:

What states have the most Resident Services jobs?

States with the most job openings for Resident Services jobs include:

Resident Services jobs near you
Infographic showing various Resident Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,477 per year, or $18 per hour.

Resident Services

Experience Senior Living

Cape Coral, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Resident Services team member to join our amazing team!

Shifts: 7am-3pm Friday and Saturday/3pm-11pm Thursday & Friday

Responsibilities:

  • Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
  • Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable.
  • Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions.
  • Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate.
  • Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner.
  • Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory
  • Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community.
  • Answers questions and directs appropriately to nearby community resources.
  • Coordinates the community’s transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience.
  • Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience.
  • Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year.
  • Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs.
  • Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations.
  • Receive and sort incoming mail. Deliver mail as appropriate.
  • Receive and log all packages that arrive at the community.
  • May perform other duties as assigned.

Requirements

  • Experience as a Concierge, or experience in a customer service role is preferred.
  • One (1) to two (2) years of working with seniors preferred.
  • Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving.
  • Ability to communicate verbally, in writing, and through pictures when necessary.
  • Able to exude confidence and patience with all interactions.
  • Ability to manage time efficiently.
  • Able to operate standard office equipment.
  • Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
  • The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
  • Able to think creatively and independently to meet worthwhile objectives.
  • Able to be innovative to create and generate solutions.
  • Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
  • Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
  • Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
  • Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results.
  • Expected to be punctual, neat, clean, and professional in appearance.
  • Ability to work varied schedules to include weekends, evenings, and holidays.

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Background Screening Requirement

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com