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Bruceville Point

Resident Services Director

Elk Grove, CA · On-site

$80K - $95K/yr

As the Resident Services Director, your ultimate responsibility is to deliver the Tenfold lifestyle to our residents every day. Other primary responsibilities include: * Ensure accurate and timely ...

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$105K

How much do resident services director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for resident services director in the United States is $65,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $71,000.00 per year, depending on experience, location, and employer.

What is a resident services director?

Resident Services Directors are professionals who oversee and coordinate services and programs designed to enhance the quality of life for residents in settings such as senior living communities, assisted living facilities, or apartment complexes. They are responsible for managing resident support services, addressing concerns, and ensuring a safe and supportive living environment. Their duties often include supervising staff, planning activities, and serving as the main point of contact between residents and management.

What skills and qualifications are needed to be a resident services director?

To thrive as a Resident Services Director, you need a background in social work, gerontology, or healthcare administration, often supported by a relevant degree and experience in senior living or residential care. Familiarity with care management software, knowledge of regulatory compliance, and certifications like Assisted Living Administrator are commonly required. Strong leadership, interpersonal communication, and problem-solving skills help you effectively coordinate care and support teams. These skills ensure the well-being of residents, regulatory compliance, and efficient operations in a residential community setting.

What are common challenges a resident services director faces in coordinating care for residents?

A Resident Services Director often manages the delicate balance between residents’ individual needs and organizational policies, which can be challenging when care requirements change suddenly. Coordinating with nursing staff, families, and external healthcare providers requires strong communication and organizational skills. Additionally, the director must ensure compliance with regulations while fostering a supportive environment for both residents and staff. Navigating these complexities is essential for maintaining high quality of care and resident satisfaction.

What is the difference between Resident Services Director vs Leasing Consultant?

AspectResident Services DirectorLeasing Consultant
CredentialsExperience in property management, customer service, and often a certification in property managementReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and staff management in multifamily communitiesFocuses on showing units, processing leases, and assisting prospective tenants
Employer & Industry UsageProperty management companies, senior living communities, multifamily housingApartment communities, leasing offices, real estate agencies

The Resident Services Director manages resident relations and community programs, while the Leasing Consultant primarily handles leasing activities and prospective tenant interactions. The former has broader responsibilities in resident retention and community management, whereas the latter focuses on leasing transactions and customer service during the leasing process.

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Resident Services Director jobs near you
Infographic showing various Resident Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,414 per year, or $31.4 per hour.

Resident Services Director

The Pinnacle North Bethesda

North Bethesda, MD • On-site

Full-time

PTO

Posted yesterday

New

Job description

Exceptional Service. Meaningful Connections. Elevated Living.


At The Pinnacle North Bethesda, we believe exceptional senior living begins with exceptional service. We are seeking a hospitality-minded Resident Services Director to lead the daily experience of our residents through personalized service, meaningful engagement, and outstanding front-of-house operations.


This highly visible leadership role oversees Concierge, Transportation, and Valet Services, ensuring residents, families, guests, and prospective residents experience warm, attentive, and professional service at every touchpoint. The Resident Services Director serves as a champion of hospitality, creating a welcoming environment while coordinating resident services, communications, and lifestyle experiences.


What You'll Do


Lead the Resident Experience


Foster a culture of hospitality and personalized service throughout the community.

Build meaningful relationships with residents and families.

Ensure residents feel welcomed, supported, and connected.

Identify opportunities to enhance the overall resident experience and satisfaction.

Oversee Concierge, Transportation & Valet Services


Direct and support the Concierge and Reception team.

Manage transportation scheduling, resident outings, and driver coordination.

Oversee valet operations and ensure a seamless arrival and departure experience for residents and guests.

Establish service standards and ensure consistent execution across all resident-facing services.

Create Vibrant Community Experiences


Serve as the primary resource for residents seeking personalized services, recommendations, reservations, and assistance.

Coordinate special requests, private events, dining reservations, cultural outings, transportation arrangements, and lifestyle services.

Partner with our Corporate Director of Partnership and Resident Experience to develop and maintain relationships with local restaurants, theaters, museums, hotels, wellness providers, and community partners to provide exclusive resident opportunities.

Anticipate resident needs and proactively identify ways to enhance convenience, comfort, and enjoyment.

Partner with Director of Community Life to create signature experiences that enrich daily life and reflect the luxury standards of The Pinnacle North Bethesda.

Assist residents in navigating community services and amenities while ensuring a seamless, hospitality-driven experience.

Promote resident engagement through personalized invitations, concierge recommendations, and tailored experiences based on individual interests.

Ensure every interaction reflects a culture of service excellence, professionalism, and attention to detail.

Manage Resident Communications


Ensure residents and families remain informed about services, events, and community updates.

Promote programs and opportunities that encourage participation and engagement.

Inspire and Develop Team Members


Recruit, coach, and develop Concierge, Transportation, and Valet team members.

Promote a service-first culture focused on responsiveness, professionalism, and accountability.

Collaborate with community leadership to continuously elevate the resident experience.

What We're Looking For


The Ideal Candidate Is:


Passionate about hospitality and customer service.

A natural relationship builder who enjoys connecting with people.

Polished, professional, and highly organized.

Energized by creating memorable experiences.

Comfortable leading teams and managing multiple priorities.

Committed to delivering service excellence every day.

Qualifications


Three to five years of leadership experience in hospitality, concierge services, resident services, guest services, luxury senior living, hotels, resorts, country clubs, or a related field.

Previous experience supervising customer-facing teams.

Excellent communication, organizational, and interpersonal skills.

Proficiency with Microsoft Office and resident communication platforms.

Why The Pinnacle North Bethesda?


At The Pinnacle, you'll help shape a luxury living experience where hospitality, service, and meaningful relationships define everyday life.


We Offer


Competitive compensation

Comprehensive benefits package

Paid time off

Career growth opportunities

Supportive leadership team

An opportunity to make a lasting impact on residents' lives

Join Us


If you're a hospitality-focused professional who thrives on creating exceptional experiences and leading service-driven teams, we'd love to meet you.


Apply today and help make The Pinnacle North Bethesda the premier destination for exceptional senior living.

Apply