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Resident Services Director Jobs (NOW HIRING)

Meadow Creek Village

Resident Services Director

Salem, OR · On-site

$23 - $25/hr

As a Resident Services Director for Meadow Creek Village we're looking for you to support the Wellness Standards regarding implementation of care plans, training and communication across departments ...

SilverCrest

Resident Services Director

Saint Paul, MN · On-site

Resident Services Director $60,000 - $69,000/year | Full-Time Days Brightondale Senior Living | A Silvercrest Community Brightondale Senior Living, a part of Silvercrest Properties, is hiring a ...

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$33K

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$105K

How much do resident services director jobs pay per year?

As of Jul 31, 2026, the average yearly pay for resident services director in the United States is $65,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $71,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resident Services Director, and why are they important?

To thrive as a Resident Services Director, you need a background in social work, gerontology, or healthcare administration, often supported by a relevant degree and experience in senior living or residential care. Familiarity with care management software, knowledge of regulatory compliance, and certifications like Assisted Living Administrator are commonly required. Strong leadership, interpersonal communication, and problem-solving skills help you effectively coordinate care and support teams. These skills ensure the well-being of residents, regulatory compliance, and efficient operations in a residential community setting.

What is the difference between Resident Services Director vs Leasing Consultant?

AspectResident Services DirectorLeasing Consultant
CredentialsExperience in property management, customer service, and often a certification in property managementReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and staff management in multifamily communitiesFocuses on showing units, processing leases, and assisting prospective tenants
Employer & Industry UsageProperty management companies, senior living communities, multifamily housingApartment communities, leasing offices, real estate agencies

The Resident Services Director manages resident relations and community programs, while the Leasing Consultant primarily handles leasing activities and prospective tenant interactions. The former has broader responsibilities in resident retention and community management, whereas the latter focuses on leasing transactions and customer service during the leasing process.

What are some common challenges a Resident Services Director faces in coordinating care for residents?

A Resident Services Director often manages the delicate balance between residents’ individual needs and organizational policies, which can be challenging when care requirements change suddenly. Coordinating with nursing staff, families, and external healthcare providers requires strong communication and organizational skills. Additionally, the director must ensure compliance with regulations while fostering a supportive environment for both residents and staff. Navigating these complexities is essential for maintaining high quality of care and resident satisfaction.

What are Resident Services Directors?

Resident Services Directors are professionals who oversee and coordinate services and programs designed to enhance the quality of life for residents in settings such as senior living communities, assisted living facilities, or apartment complexes. They are responsible for managing resident support services, addressing concerns, and ensuring a safe and supportive living environment. Their duties often include supervising staff, planning activities, and serving as the main point of contact between residents and management.
More about Resident Services Director jobs
What cities are hiring for Resident Services Director jobs? Cities with the most Resident Services Director job openings:
What are the most commonly searched types of Resident Services jobs? The most popular types of Resident Services jobs are:
Who are the top companies hiring for Resident Services Director jobs? The top employers for Resident Services Director jobs are:
What states have the most Resident Services Director jobs? States with the most job openings for Resident Services Director jobs include:
What job categories do people searching Resident Services Director jobs look for? The top searched job categories for Resident Services Director jobs are:
Resident Services Director jobs near you
Infographic showing various Resident Services Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,414 per year, or $31.4 per hour.

Resident Services Director

Presbyterian Homes & Services

Germantown, WI • On-site

$25.72 - $32.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Presbyterian Homes & Services rating

7.4

Company rating: 7.4 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

16th of 239 rated social care providers

Job description

Overview
Presbyterian Homes & Services - Fairway Knoll is seeking a Resident Services Director to join our team.
The Resident Services Director reports the Site Administrator. This is a full-time position at 40 hours per week.
ABOUT THIS COMMUNITY
Perched atop a lush golf course with sweeping views of nature, Fairway Knoll in Germantown Wisconsin is right off Hwy 41 on Mequon Road, offering easy access to Milwaukee or West Bend!
This community offers the following care options: Assisted Living & Assisted Living with Memory Care.
Address: N112W17500 Mequon Rd, Germantown, WI 53022
Nearby towns include: Richfield, Colgate, Menomonee Falls, Victory Center & Milwaukee, WI.
Salary: $25.72 - $32.15 / hour, based on experience
Responsibilities
The Resident Services Director is responsible for planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices. This position will support residents through resident advocacy, service coordination, marketing and admission processes. This position acts as a liaison between management and residents, and assists the Site Leader in campus operations.
The Resident Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site.
Qualifications
  • College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.
  • Experience in senior housing, service or health care related environment.
  • Demonstrated knowledge and experience in resident service coordination, resident and family support systems, marketing and community outreach.
  • Demonstrated knowledge of social community service delivery systems preferred.
  • Demonstrated computer proficiency including Microsoft Office and other common computer programs.
  • Demonstrated compatibility with PHS's mission and operating philosophies.
  • Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Benefits
Full-time benefits-eligible employment begins at a minimum of 30 hours per week:
  • Health, and dental, including applicable HSA & FSA
  • Employer Contribution to HSA for eligible Health Plans
  • Life insurance (AD&D)
  • Retirement, with eligibility for an employer match
  • Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:
  • Vision insurance
  • Voluntary short-term & long-term disability
  • Accident & hospitalization coverage
  • Education assistance programs

All employees:
  • Accrue PTO (Paid time off)
  • Same-day pay
  • Employee assistance program (EAP)
  • College partnership educational discounts
  • Access to Learn to Live Resources

About PHS
Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care and services options for older adults. Some 8,000 employees serve more than 41,800 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.
PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

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