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Resident Services Director Jobs (NOW HIRING)

Bruceville Point

Resident Services Director

Elk Grove, CA · On-site

$80K - $95K/yr

As the Resident Services Director, your ultimate responsibility is to deliver the Tenfold lifestyle to our residents every day. Other primary responsibilities include: * Ensure accurate and timely ...

Bruceville Point

Resident Services Director

Elk Grove, CA · On-site

$80K - $95K/yr

As the Resident Services Director, your ultimate responsibility is to deliver the Tenfold lifestyle to our residents every day. Other primary responsibilities include: * Ensure accurate and timely ...

Bruceville Point

Resident Services Director

Elk Grove, CA · On-site

$80K - $95K/yr

As the Resident Services Director, your ultimate responsibility is to deliver the Tenfold lifestyle to our residents every day. Other primary responsibilities include: * Ensure accurate and timely ...

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$33K

$65.4K

$105K

How much do resident services director jobs pay per year?

As of Sep 11, 2026, the average yearly pay for resident services director in the United States is $65,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $71,000.00 per year, depending on experience, location, and employer.

What is a resident services director?

Resident Services Directors are professionals who oversee and coordinate services and programs designed to enhance the quality of life for residents in settings such as senior living communities, assisted living facilities, or apartment complexes. They are responsible for managing resident support services, addressing concerns, and ensuring a safe and supportive living environment. Their duties often include supervising staff, planning activities, and serving as the main point of contact between residents and management.

What skills and qualifications are needed to be a resident services director?

To thrive as a Resident Services Director, you need a background in social work, gerontology, or healthcare administration, often supported by a relevant degree and experience in senior living or residential care. Familiarity with care management software, knowledge of regulatory compliance, and certifications like Assisted Living Administrator are commonly required. Strong leadership, interpersonal communication, and problem-solving skills help you effectively coordinate care and support teams. These skills ensure the well-being of residents, regulatory compliance, and efficient operations in a residential community setting.

What are common challenges a resident services director faces in coordinating care for residents?

A Resident Services Director often manages the delicate balance between residents’ individual needs and organizational policies, which can be challenging when care requirements change suddenly. Coordinating with nursing staff, families, and external healthcare providers requires strong communication and organizational skills. Additionally, the director must ensure compliance with regulations while fostering a supportive environment for both residents and staff. Navigating these complexities is essential for maintaining high quality of care and resident satisfaction.

What is the difference between Resident Services Director vs Leasing Consultant?

AspectResident Services DirectorLeasing Consultant
CredentialsExperience in property management, customer service, and often a certification in property managementReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and staff management in multifamily communitiesFocuses on showing units, processing leases, and assisting prospective tenants
Employer & Industry UsageProperty management companies, senior living communities, multifamily housingApartment communities, leasing offices, real estate agencies

The Resident Services Director manages resident relations and community programs, while the Leasing Consultant primarily handles leasing activities and prospective tenant interactions. The former has broader responsibilities in resident retention and community management, whereas the latter focuses on leasing transactions and customer service during the leasing process.

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Cities with the most Resident Services Director job openings:

What are the most commonly searched types of Resident Services jobs?

The most popular types of Resident Services jobs are:

Who are the top companies hiring for Resident Services Director jobs?

The top employers for Resident Services Director jobs are:

What states have the most Resident Services Director jobs?

States with the most job openings for Resident Services Director jobs include:

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Resident Services Director jobs near you
Infographic showing various Resident Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,414 per year, or $31.4 per hour.

Resident Services Director

Myrtle Beach, SC • On-site

Grace Management, Inc.
Health Care and Social Assistance • 1 - 5K employees
Learn more about Grace Management, Inc.external

$60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Assist residents in identifying resources to maintain independence and satisfaction, including problem solving for health, social, and emotional needs.

  • Develop, oversee, and coordinate community resident services programs, and monitor outside care providers working at the community.

  • Respond to emergencies, address resident concerns, and communicate with healthcare providers, family members, and staff to ensure resident well-being.

Grace Management rating

5.6

Company rating: 5.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Pay $60,000/year
At Portside at Grande Dunes, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join Portside at Grande Dunes, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.
Full-time benefits include:
  • PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
  • Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
  • Health/Dental Insurance
  • 401K with employer match: Plan for your financial future with our 401k program.
  • Life Insurance: Company paid life insurance
  • Short and long-term disability: Financial security while you recover from an injury that puts you out of work
  • Referral Bonuses: Refer qualified candidates and earn rewards
  • Tuition Reimbursement: Invest in your education with our support
  • Employee Assistance Program: Connecting our employees with resources for handling personal challenges

Summary of Duties of the Resident Services Director
The Resident Services Director assists Independent Living Residents in identifying appropriate resources in maintaining their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services. The Resident Services Director may be required to supervise other staff positions.
Essential Functions of the Resident Services Director
  • In consultation with the Executive Director, hires, trains, disciplines, and terminates any departmental associates in accordance with company policies.
  • Develops, oversees, markets, and coordinates community resident services programs.
  • In collaboration with the Executive Director, implements orientation programs for new associates.
  • Monitors and oversees any outside care providers working at the community.
  • Meets all prospective residents prior to move in to assist with the transition into the community to meet the psycho-social needs of the resident.
  • Coordinates new resident orientation processes to ensure a smooth transition and appropriate socialization activities are planned for each new resident.
  • Conducts family conferences to determine the amount of support services required to meet the resident's needs.
  • Responds to emergencies, assesses situation, and alerts medical help when necessary.
  • Addresses and follows-up on all resident concerns, incidents, and accident reports in a timely manner.
  • Contacts family members during times of emergency and other concern issues.
  • Communicates on a regular basis with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents.
  • Communicates with other associate members concerning resident changes and building operation issues.
  • Reports any suspected or witnessed instances of verbal, mental, or physical abuse to Executive Director.
  • Attends Care Conferences, as requested by residents/family members for residents in rehab/nursing centers to assist with transition back to the community.
  • Serves as the community's resource for Aging Services and provides education of the aging process to associates as well as the residents and family members.
  • Prepares and monitors compliance with annual budget.
  • Develops and maintains a positive image with local community. Attends all area social services agency meetings and events and will also attend social and civic affairs representing the community.

Non-Essential Functions of the Resident Services Director
  • Participates in and supports the resident-centered activities program.
  • Demonstrates the ability to function as a team member in sharing responsibilities for the administration of resident services responsibilities in cooperation with all members of the team.
  • Keeps the Executive Director and Wellness Director informed of all changes in resident's health or wellbeing of the residents of the community.
  • Participates in all associate meetings and attends other meetings as required.
  • Demonstrates an appreciation of the heritage, values and wisdom of the residents, and an understanding of the aging process.
  • Performs other duties as assigned by Executive Director.

Knowledge, Skills, Abilities, and Experience
  • Bachelor's Degree from a four-year college or university; and a minimum of one to two years related experience and/or training; or equivalent combination of education and experience.
  • Experience in senior living or related senior services agency, preferred.
  • Be in good physical health and free of communicable diseases.
  • Lifting, bending, and pushing medication cart about residence is required; Must be able to lift 40 pounds.
  • Completion of drug testing and criminal background check upon hire and upon request of supervisor.

There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About Grace Management

Sourced by ZipRecruiter

Grace Management, headquartered in Maple Grove, Minnesota, is a revered figure in the senior living industry in the United States. Established in 1984, the esteemed organization specializes in crafting luxury senior living communities across the nation. Its primary aim is to create lifestyle-enriching environments that empower seniors to live independently, with dignity, grace, and security. Over the years, Grace Management has significantly expanded its national footprint, with senior residences scattered across the country, manifesting its mission to serve our senior population.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Maple Grove, MN, US

Year founded

1984

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