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Resident Services Director Jobs (NOW HIRING)

Asbury Village

Resident Services Director - RN

Holland, MI · On-site

$65K - $86K/yr

Resident Services Director (RN) Inspire Healthy Aging. Lead with Compassion. Make a Difference Every Day. At Freedom Village we believe successful aging is about more than healthcare. It's about ...

CommuniCare Health

Resident Service Director

Greenwood, IN · On-site

$62K - $83K/yr

Resident Services Director** to join their facility.The position of**Resident Services Director** provides planning, assessing, coordination, and implementation of services to enhance each resident ...

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Resident Services Director information

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$33K

$65.4K

$105K

How much do resident services director jobs pay per year?

As of Sep 11, 2026, the average yearly pay for resident services director in the United States is $65,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $71,000.00 per year, depending on experience, location, and employer.

What is a resident services director?

Resident Services Directors are professionals who oversee and coordinate services and programs designed to enhance the quality of life for residents in settings such as senior living communities, assisted living facilities, or apartment complexes. They are responsible for managing resident support services, addressing concerns, and ensuring a safe and supportive living environment. Their duties often include supervising staff, planning activities, and serving as the main point of contact between residents and management.

What skills and qualifications are needed to be a resident services director?

To thrive as a Resident Services Director, you need a background in social work, gerontology, or healthcare administration, often supported by a relevant degree and experience in senior living or residential care. Familiarity with care management software, knowledge of regulatory compliance, and certifications like Assisted Living Administrator are commonly required. Strong leadership, interpersonal communication, and problem-solving skills help you effectively coordinate care and support teams. These skills ensure the well-being of residents, regulatory compliance, and efficient operations in a residential community setting.

What are common challenges a resident services director faces in coordinating care for residents?

A Resident Services Director often manages the delicate balance between residents’ individual needs and organizational policies, which can be challenging when care requirements change suddenly. Coordinating with nursing staff, families, and external healthcare providers requires strong communication and organizational skills. Additionally, the director must ensure compliance with regulations while fostering a supportive environment for both residents and staff. Navigating these complexities is essential for maintaining high quality of care and resident satisfaction.

What is the difference between Resident Services Director vs Leasing Consultant?

AspectResident Services DirectorLeasing Consultant
CredentialsExperience in property management, customer service, and often a certification in property managementReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and staff management in multifamily communitiesFocuses on showing units, processing leases, and assisting prospective tenants
Employer & Industry UsageProperty management companies, senior living communities, multifamily housingApartment communities, leasing offices, real estate agencies

The Resident Services Director manages resident relations and community programs, while the Leasing Consultant primarily handles leasing activities and prospective tenant interactions. The former has broader responsibilities in resident retention and community management, whereas the latter focuses on leasing transactions and customer service during the leasing process.

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Cities with the most Resident Services Director job openings:

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The most popular types of Resident Services jobs are:

Who are the top companies hiring for Resident Services Director jobs?

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What states have the most Resident Services Director jobs?

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Resident Services Director jobs near you
Infographic showing various Resident Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,414 per year, or $31.4 per hour.

Resident Services Director - RN

Holland, MI • On-site

Life Care Services
Health Care and Social Assistance • 201 - 500 employees
Learn more about Life Care Servicesexternal

$65K - $86K/yr

Full-time

Posted 10 days ago

Job description

Resident Services Director (RN) 

Inspire Healthy Aging. Lead with Compassion. Make a Difference Every Day. 

At Freedom Village we believe successful aging is about more than healthcare. It's about helping residents live with purpose, independence, connection, and confidence. We are seeking a compassionate and experienced Registered Nurse (RN) to serve as our next Resident Services Director, a highly visible leadership role that combines clinical expertise, resident advocacy, wellness programming, care coordination, and relationship building. 

As the Resident Services Director, you will serve as the community's health and wellness leader, helping residents navigate healthcare decisions, transitions, community resources, and supportive services while promoting an exceptional resident experience. This role is ideal for an RN who enjoys building relationships, solving problems, educating others, and helping older adults thrive. 

What You'll Do 

This is not a traditional nursing position. 

As Resident Services Director, you won't spend your days passing medications or providing bedside care. Instead, you'll use your nursing expertise to: 

  • Guide residents through healthcare decisions. 

  • Support successful aging and independence. 

  • Help residents stay safely in their homes longer. 

  • Lead wellness and prevention initiatives. 

  • Coordinate care across multiple healthcare settings. 

  • Build meaningful relationships with residents and families. 

  • Create solutions before small concerns become larger problems. 

You will become a trusted advisor, advocate, and leader who helps residents live well and thrive. 

Qualifications 

  • Current Registered Nurse (RN) license in the state of Michigan.

  • Three years of management experience in a related senior living or healthcare organization preferred. 

  • Excellent communication, relationship-building, and problem-solving abilities. 

  • Ability to work collaboratively across multiple disciplines. 

  • Experience in senior living, home health, case management, care coordination, wellness coaching, geriatrics, assisted living, or skilled nursing preferred. 

PRINCIPLE DUTIES: 

  • Provides leadership in the development of objectives, standards of care, and policies and procedures affecting the resident experience specifically related to health and wellness. 

  • Oversees the Wellness Nursing Department in Independent Living. 

  • Leads the collaborative care weekly meeting.  Communicates and collaborates with the multi-disciplinary team to strategize for optimal resident outcomes, campus flow, and occupancy. 

  • Leads transition evaluations and aging in place discussions with the resident and family (when applicable) when a change in the resident's condition necessitates additional services or a physical move within the continuum of care.  Ensures that residents are in the appropriate level of care and/or are receiving supportive services to best meet their goals and needs.  Partners with the Executive Director to address challenges related to residents at risk. 

  • Develops a referral network of service providers in and outside the community. 

  • Acts as a resource for options and choices related to supportive strategies to improve health, function, and lifestyle.   

  • Initiates resident and/or family (as appropriate) meetings for issue resolution, risk reduction strategies, and opportunities to enhance the general well-being of the resident. 

  • Assists residents in achieving their health and wellness goals, within the framework of the 8 Dimensions of Wellness, personal choice, and mind-body-spirit. 

  • Collaborates with the Wellness Nurse to oversee post-acute discharge planning and follow-up support. 

  • Partners with Community Life Director and Wellness Nurse to plan, implement and evaluate Wellness Programming and health education opportunities. 

  • Pro-actively builds relationships with residents and seeks to establish trust, respect, and connection.  Communicates effectively with families and staff.  Fosters and drives measures to improve community culture. 

  • Initiates and leads the new resident orientation program for independent living residents.  Performs admissions assessments for prospective residents. 

  • Maintains records appropriate for independent living and assures confidentiality of all resident information contained therein. 

  • Participates in leadership meetings, responsibilities, and strategic planning. Actively engages in support of global community needs. 

  • Oversees LCS Policies including but not limited to:  Personal Service Provider policy, Electric Mobility Vehicle Policy, Reasonable Accommodations Policy. 

  • Pro-actively assists residents, family, and community to prepare for, and provide support during, emergency situations.  Leads the Caregiver Emergency Action Plan program and the registration for Electric Medical Equipment and Evacuation needs. 

  • Attends in-service training and educational sessions as assigned. 

  • Strives to achieve high levels of resident satisfaction. Uses sound judgement and strong organizational skills. 

  • Other duties as assigned by the Executive Director. 

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Must be able to sit for up to 50% of the workday.  Must be able to stand and walk throughout the community for up to 50% of the workday.  Must be able to push or pull 50 pounds unassisted.  Must be able to lift up to 30 pounds.  Must be able to bend and reach.  May be exposed to infectious and contagious diseases. 

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About Life Care Services

Sourced by ZipRecruiter

s an industry pioneer with more than a half-century of experience, making a difference in the lives of seniors has been our sole focus since day one. At LCS, we’ve designed a dedicated family of companies to help fulfill your community’s mission. This structure allows us to develop and share expertise across our company to deliver innovative solutions to seniors and their communities. We are guided by five principles to ensure that every company decision is made with integrity and for the good of the seniors we serve.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Des Moines, IA, US

Year founded

1971

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