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Resident Services Jobs (NOW HIRING)

North Hill

RESIDENT SERVICES SUPERVISOR

Needham, MA · On-site

$60K - $70K/yr

RESIDENT SERVICES SUPERVISOR Schedule : 8:00 AM-4:30 PM | Monday-Friday | Occasional weekend and holiday coverage At North Hill, every interaction matters. We believe exceptional senior living begins ...

West Shore

Resident Services Manager

Charlotte, NC · On-site

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Charlotte, NC. This is an excellent opportunity to join a growing and dynamic ...

West Shore

Resident Services Manager

Lexington, KY · On-site

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Lexington, KY This is an excellent opportunity to join a growing and dynamic ...

Marketplace Homes

Resident Services

Southfield, MI · On-site

$40K - $49K/yr

Our Resident Service Representatives interact with customers by addressing inquiries and resolving problems, providing a high level of customer support. Duties/Responsibilities: · Interacts with ...

RAM Partners, LLC

Resident Services Manager

Lewisville, TX · On-site

$26 - $28/hr

We are a service-oriented, hands-on company. Our brick and mortar are our people. Compensation: $26 to $28 per hour Overview Hebron 121 Station is looking for an experienced Resident Services Manager ...

RKW Residential

Resident Services Manager

Naples, FL · On-site

The Resident Services Manager plays a key role in supporting the Property Manager by overseeing all resident-facing services and ensuring resident satisfaction. This position is responsible for ...

RKW Residential

Resident Services Manager

San Diego, CA · On-site

$25 - $27/hr

The Resident Services Manager plays a key role in supporting the Property Manager by overseeing all resident-facing services and ensuring resident satisfaction. This position is responsible for ...

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Resident Services information

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How much do resident services jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for resident services in the United States is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.47 per hour, depending on experience, location, and employer.

What is resident services?

Resident Services are programs and support offered by property management companies or housing organizations to help residents improve their quality of life. These services can include assistance with maintenance requests, community events, financial counseling, access to social services, and resources for health and wellness. The goal is to foster a positive living environment, address resident needs, and build a sense of community within the property.

What are the key skills and qualifications needed to thrive as a resident services professional, and why are they important?

To thrive as a Resident Services professional, you need strong customer service skills, basic property management knowledge, and often a high school diploma or equivalent. Familiarity with property management software, maintenance ticketing systems, and Microsoft Office is typically required. Excellent communication, problem-solving abilities, and empathy help build positive relationships with residents and resolve issues efficiently. These skills are crucial for ensuring resident satisfaction, smooth property operations, and fostering a welcoming community environment.

What are some common challenges faced in a resident services role, and how can they be effectively managed?

In a Resident Services role, professionals often encounter challenges such as addressing diverse resident concerns, coordinating community events, and managing high-volume inquiries. Effective communication, strong organizational skills, and empathy are key to overcoming these challenges. Building positive relationships with residents and collaborating closely with property management and maintenance teams can help resolve issues more efficiently and foster a supportive community environment.

What is the difference between Resident Services vs Leasing Consultant?

AspectResident ServicesLeasing Consultant
Primary FocusResident engagement, community support, and service coordinationProperty leasing, showing units, and tenant acquisition
Required CredentialsCustomer service skills, sometimes property management certificationReal estate license or leasing certification often preferred
Work EnvironmentOn-site at residential communities, interacting with residentsOn-site at leasing offices, interacting with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies

While both roles involve interaction with residents and tenants, Resident Services focuses on community support and resident satisfaction, whereas Leasing Consultants primarily handle property showings and lease agreements. Understanding these differences helps in choosing the right career path or job search focus within property management.

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What cities are hiring for Resident Services jobs?

Cities with the most Resident Services job openings:

What are the most commonly searched types of Resident Services jobs?

The most popular types of Resident Services jobs are:

What states have the most Resident Services jobs?

States with the most job openings for Resident Services jobs include:

Resident Services jobs near you
Infographic showing various Resident Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,477 per year, or $18 per hour.

RESIDENT SERVICES SUPERVISOR

North Hill

Needham, MA • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Retirement

Re-posted 17 days ago

Job description

RESIDENT SERVICES SUPERVISOR
Schedule: 8:00 AM-4:30 PM | Monday-Friday | Occasional weekend and holiday coverage
At North Hill, every interaction matters. We believe exceptional senior living begins with exceptional people. We're seeking a dynamic, service-driven Resident Services Supervisor who thrives in a fast-paced environment, enjoys building relationships, and is passionate about creating an outstanding resident experience. This is more than a traditional concierge role. As the Resident Services Supervisor, you'll be the central hub of our community-leading resident services, supporting daily operations, partnering closely with our Director of Operations, and helping ensure every resident, family member, and guest feels welcomed, supported, and valued. If you're an organized leader who enjoys balancing hospitality, operations, project coordination, and executive support, we'd love to meet you.
What You'll Do
Create an Exceptional Resident Experience
  • Serve as the first point of contact for residents, families, visitors, and prospective residents, delivering warm, personalized service every day
  • Resolve resident concerns and service requests with professionalism, empathy, and urgency
  • Support resident move-ins, community events, transportation coordination, and campus programs
  • Foster a welcoming environment that reflects North Hill's commitment to hospitality and service excellence

Partner with Operational Leadership
Working directly with the Director of Operations, you'll help keep our community running smoothly by:
  • Managing calendars, meetings, and executive scheduling
  • Preparing agendas, presentations, reports, dashboards, and meeting materials
  • Coordinating Resident Council meetings, Town Halls, committee meetings, and leadership sessions
  • Tracking action items, project milestones, and operational initiatives
  • Drafting communications and maintaining confidential records with discretion

Lead Guest Services Operations
You'll provide day-to-day leadership for our Guest Services and Concierge team by:
  • Supervising daily concierge operations and resident service delivery.
  • Coaching, mentoring, and training Guest Services team members.
  • Promoting accountability, teamwork, professionalism, and exceptional customer service.
  • Monitoring service standards and identifying opportunities for continuous improvement.

Support Community Operations
You'll also play an important role in the daily operations of our campus by:
  • Coordinating communication across departments.
  • Managing resident work orders and service requests through completion.
  • Maintaining campus calendars, notices, and resident communications.
  • Assisting with emergency response coordination, wellness checks, and Personal Emergency Response System (PERS) communications.
  • Supporting operational projects, strategic initiatives, and capital improvement efforts.

What You Bring
We're looking for someone who is:
  • A natural relationship builder with exceptional customer service skills
  • Highly organized with excellent attention to detail
  • Comfortable managing multiple priorities in a fast-paced environment
  • Professional, positive, and calm under pressure
  • Able to handle confidential information with integrity and discretion
  • An effective communicator who enjoys collaborating across departments
  • Self-motivated and able to work independently while supporting a team

Qualifications
  • Associate's or Bachelor's degree preferred
  • Three to five years of experience in hospitality, resident services, executive administration, senior living, healthcare, or a related industry
  • Prior supervisory or team leadership experience is strongly preferred
  • Strong computer skills, including Microsoft Office and other business software
  • Excellent written and verbal communication skills
  • Experience coordinating meetings, projects, or executive support is a plus

Why North Hill?
At North Hill, you'll join a collaborative team committed to making every day meaningful for our residents. We offer an environment where hospitality, compassion, innovation, and teamwork come together to create an exceptional place to live-and an exceptional place to work. If you're looking for a role where you can lead, serve, organize, and make a meaningful impact every day, we encourage you to apply. Join North Hill and help create extraordinary experiences for those who call our community home.
Satisfactory completion of a background investigation is required for this position.
North Hill Offers
Free meals
Free parking
Free on-site fitness center
State-of-the-art work environment
Employee referral program
Health & Dental Benefits
401(k) with company match
Career Development Training
Tuition Reimbursement
Pay Range: $60,000-$70,000/year
Individual compensation within this range is based on a candidate's specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role.
North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.
North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas.

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