ZipRecruiter

Log In

1

Resident Services Manager Jobs in Raleigh, NC (NOW HIRING)

Core Spaces

Resident Services Manager

Raleigh, NC · On-site

Manages resident's and guarantor's concerns to the best of their ability in an effort to minimize escalation to Community Manager. * Responsible for customer service regarding questions/concerns.

Lifestyle Communities

Resident Services Coordinator

Durham, NC · On-site

$19.25 - $25/hr

Company LifestyleProperty Management * Department Leasing * Reports To Resident Services Manager * Wage Category Non-Exempt Who We Are Every day, we take deliberate action to nurture a culture that ...

Foundry Commercial

Full-Time Resident Assistant

Apex, NC · On-site

$16.54 - $20.01/hr

The primary responsibility of the Resident Assistant is to provide resident care services, as ... Education Investment Program Allegro Living, LLC serves as the parent company of Allegro Management ...

next page

Showing results 1-20

All JobsResident Services JobsResident Services Manager JobsResident Services Manager Jobs in Raleigh, NC

Resident Services Manager information

See Raleigh, NC salary details

$23.4K

$55.9K

$92.3K

How much do resident services manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for resident services manager in Raleigh, NC is $55,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $65,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resident Services Manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

What is a resident service manager?

A resident services manager oversees the daily operations and resident relations within a housing community or property. They coordinate services, address resident concerns, and ensure compliance with policies, often using property management software and maintaining good communication skills. The role typically requires experience in property management and a focus on customer service.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are Resident Services Managers?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What is the highest paying job in property management?

The highest paying roles in property management are often senior executive positions such as Regional Property Manager, Director of Property Management, or Vice President of Property Operations. These roles typically require extensive experience, strong leadership skills, and advanced knowledge of real estate and management software. Compensation varies based on company size, location, and responsibilities but can include six-figure salaries and performance bonuses.

What Does a Resident Services Manager Do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

What is the highest paying caregiver job?

The highest paying caregiver jobs typically include specialized roles such as home health care managers, private duty nurses, or senior care directors, often requiring advanced certifications and experience. These positions can offer higher salaries due to the level of responsibility, expertise, and the need for specialized skills in managing complex care needs.

How does a Resident Services Manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.

What is the role of a resident manager?

A resident services manager oversees the daily operations of a residential property, ensuring tenant satisfaction, managing maintenance requests, and coordinating leasing activities. They often handle conflict resolution, enforce community policies, and may use property management software to track issues and communicate with residents.
More about Resident Services Manager jobs
What are the most commonly searched types of Resident Services jobs in Raleigh, NC? The most popular types of Resident Services jobs in Raleigh, NC are:
What are popular job titles related to Resident Services Manager jobs in Raleigh, NC? For Resident Services Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Resident Services Manager jobs in Raleigh, NC look for? The top searched job categories for Resident Services Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Resident Services Manager jobs? Cities near Raleigh, NC with the most Resident Services Manager job openings:
Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,923 per year, or $26.9 per hour.
Resident Services Manager

Resident Services Manager

Core Spaces

Raleigh, NC • On-site

Full-time

Life, Retirement, PTO

Posted 27 days ago

Core Spaces rating

8.0

Company rating: 8.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

69th of 200 rated real estate companies

Job description

Who We Are
Core Spaces (Core) is more than a real estate company, it's a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.
What We Do
Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build-to-rent ("BTR") sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven service. Core's student housing portfolio includes over 74,440 beds currently owned or managed, with a pipeline of over 53,860 beds in various stages of development. Core's BTR division has over 3,000 homes under development, now leasing or in its pipeline in high-growth metros nationwide. For more information, visit www.corespaces.com.
*Portfolio and pipeline numbers as of Q2 2026
Benefits That Matter
  • A culture that provides you with a sense of belonging
  • Competitive pay that values your contributions
  • Incentives designed to reward your achievements
  • Paid flexible PTO to disconnect or celebrate life milestones
  • Paid 14+ holidays, including your birthday, to disconnect and celebrate
  • Paid Parental Leave that begins after 90 days
  • Paid volunteer time off to give back to your community
  • Monthly workshop weeks; fewer meetings & more collaboration
  • Robust health plan options that begin within at least 30 days of your employment
  • Monthly phone reimbursement
  • Wellness allowance and perks, including a yearly subscription to a meditation app
  • An environment that provides you a voice to share your perspectives
  • Employee Assistance Program (EAP) for access to confidential support services
  • Company retirement options including 401(k) + matching & Roth account option

Position Overview
The Resident Services Manager oversees on-site daily customer service and resident retention tasks. Responsibilities include managing resident renewals, replacements, and conflicts, conducting prospect tours, executing marketing activities, and enhancing resident retention. The role may also involve additional on-site clerical or office tasks as required.
What You Will Do
Resident Management:
  • Managing all disputes between roommates.
  • Handling of all resident replacements/relets.
  • Manages resident's and guarantor's concerns to the best of their ability in an effort to minimize escalation to Community Manager.
  • Responsible for customer service regarding questions/concerns.
  • Regularly collaborates with the Maintenance Supervisor and Property Manager on recurring issues and work order updates, ensuring transparent communication with residents.

Surveys & Reporting:
  • Work with the Director of Sales and Reputation Management, including regular check-ins, to ensure reputation goals are being met.
  • Responsible for creating and executing quarterly Reputation Management Plans, and reviewing them with the Director of Sales and Reputation Management and Property Manager.
  • Oversees resident surveys and focus groups to gather feedback, identify improvements, and shares findings with Property, Maintenance, and Regional Managers.
  • Formulating necessary action strategies based on the feedback received from Focus Group discussions.
  • Responsible for conducting resident experience calls (minimum of 10 per week).

Leasing & Marketing:
  • Provide necessary support in marketing and leasing operations, which includes leading tours and following up with prospective residents.
  • Responsible for planning, implementing, and performing marketing duties and tenant events.

Compliance and Standards:
  • Ensure compliance with all company policies, procedures, and legal requirements.
  • Uphold brand and company standards, ensuring that the property is consistently presented in an exceptional manner.
  • Special Projects and Reporting:
  • Collaborate with the Property Manager on special projects and assignments.
  • Complete all assigned HR/People Operations-related tasks.

Other:
  • Must be able to work a full shift / required work schedule on-site at the property.
  • Must be available for additional hours including evenings, weekends, and overtime when necessary.
  • Must be available to assist with move-outs, turn, and move-ins that extend beyond normal full-time hours.
  • Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday.

Ideally, You'll Have
  • High School Diploma or Comparable Degree, Demonstrated Leadership Skills
  • 1+ years of property management experience
  • Proficient in Office Products and Windows and Apple operating systems.

You'll crush it if you have experience with
  • Student Housing Experience
  • Experience with Entrata software

Organizational Structure
Reports to: Community Manager
Direct Reports: N/A
Disclaimer
Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.
As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.

What Core Spaces employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply