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Resident Services Manager Jobs in Raleigh, NC (NOW HIRING)

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Assistant Resident Manager

Four Oaks, NC · On-site

$12.50 - $13.50/hr

... meets training/in service requirements. The Residential Manager shall complete the Staff ... This position also includes the Resident Manager completing the duties of a Residential Tech when ...

N/A

Assistant Resident Manager

Four Oaks, NC · On-site

$12.50 - $13.50/hr

... meets training/in service requirements. The Residential Manager shall complete the Staff ... This position also includes the Resident Manager completing the duties of a Residential Tech when ...

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All JobsResident Services JobsResident Services Manager JobsResident Services Manager Jobs in Raleigh, NC

Resident Services Manager information

See Raleigh, NC salary details

$25.8K

$61.6K

$101.6K

How much do resident services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for resident services manager in Raleigh, NC is $61,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $72,400.00 per year, depending on experience, location, and employer.

What is a resident services manager?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What does a resident services manager do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

What are the key skills and qualifications needed to thrive as a resident services manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

How does a resident services manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are the duties of a resident services manager?

A resident services manager oversees the daily operations of a residential property, including addressing resident concerns, coordinating maintenance and repairs, and ensuring compliance with community policies. They often serve as a point of contact for residents, facilitate community events, and work to maintain high occupancy and resident satisfaction. Strong communication, organizational skills, and familiarity with property management software are essential for this role.
More about Resident Services Manager jobs

What are the most commonly searched types of Resident Services jobs in Raleigh, NC?

The most popular types of Resident Services jobs in Raleigh, NC are:

What are popular job titles related to Resident Services Manager jobs in Raleigh, NC?

For Resident Services Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Resident Services Manager jobs in Raleigh, NC look for?

The top searched job categories for Resident Services Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Resident Services Manager jobs?

Cities near Raleigh, NC with the most Resident Services Manager job openings:

Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,571 per year, or $29.6 per hour.

Senior Resident Manager

American Homes 4 Rent

Morrisville, NC • On-site

$71K - $85K/yr

Full-time

Dental, Vision, Retirement, PTO

Posted 3 days ago

New

American Homes 4 Rent rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

12th of 209 rated real estate companies

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
The Senior Resident Manager provides leadership and oversight for resident relations and the day-to-day operations of residential single-family homes within a District. This role ensures the effective execution of the operational strategy established by the District Manager and accountability for achieving all resident operations goals. The Senior Resident Manager may oversee Resident Managers and support roles assigned to manage property portfolios.
Responsibilities:
  • Maintains overall accountability of resident relations within the District. Provides oversight of the day-to-day operations, including coordination with Resident Managers and support roles. Ensures a consistently high-quality resident experience while achieving performance operational goals.
  • Drives District collection and retention strategies to reduce delinquency, minimize evictions, and maximize lease renewal rates. Enhances portfolio profitability through rental growth and by mitigating repair, maintenance, and turn-related expenses.
  • Provides timely, professional resolution of escalated resident issues, collaborating with departmental partners as needed. Manages special-case properties involving evictions, complex customer service concerns, disposition considerations, and potential legal matters.
  • Ensures proper move-out reconciliation processes are followed; determines what portion of the security deposit will be returned to the tenant in accordance with state laws.
  • Oversees and coordinates team activities, providing guidance, training, and coaching to employees as applicable. Supports employee development through constructive feedback and performance guidance. Participates in talent selection processes, including reviewing resumes, interviewing candidates, and contributing to hiring decisions based on staffing needs. Drives performance toward profitability targets established by senior leadership.

Requirements:
  • High School Diploma/GED required.
  • Bachelor's degree in Real Estate, Finance, Business Management, or a related field preferred.
  • Minimum five (5) years of directly related experience in an operational or related role required. It is preferred if the experience is the following areas/industries: Property Operations, Real Estate, or Property Management.
  • Minimum three (3) years of experience in a management role, managing direct reports preferred.
  • Real Estate License and any permits/certifications required per State's real estate commissions to engage in property management; required to affiliate License with the company.
  • Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
  • Experience with property management software a plus.
  • Excellent verbal and written communication skills.
  • Strong relationship management and negotiation skills.
  • Must be able to meet multiple deadlines.
  • Must be able to implement process improvement changes.
  • Must be able to work in a team environment.
  • Must be able to pay close attention to details.
  • Must be able to lift/carry:
    • 20 pounds to waist height
    • 10 pounds to shoulder height
    • 5 pounds above the head

Compensation
The anticipated pay range/scale for this position is $71,000.00 - $85,000.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
Additional Compensation
This position is eligible to receive quarterly bonus payments.
Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.
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