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Resident Services Manager Jobs in Silver Spring, MD

UDR, Inc.

Resident Services Manager

Alexandria, VA · On-site

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR

Resident Services Manager

Herndon, VA · On-site

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR Inc

Resident Services Manager

Alexandria, VA

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR Inc

Resident Services Manager

Herndon, VA

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR

Resident Services Manager

Alexandria, VA · On-site

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR Inc

Resident Services Manager

Alexandria, VA

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR, Inc.

Resident Services Manager

Lincolnia, VA · On-site

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR Inc

Resident Services Manager

Herndon, VA

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR, Inc.

Resident Services Manager

Herndon, VA · On-site

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR

Resident Services Manager

Herndon, VA

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR

Resident Services Manager

Alexandria, VA · On-site

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

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All JobsResident Services JobsResident Services Manager JobsResident Services Manager Jobs in Silver Spring, MD

Resident Services Manager information

See Silver Spring, MD salary details

$27.4K

$65.5K

$108K

How much do resident services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for resident services manager in Silver Spring, MD is $65,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,000.00 per year, depending on experience, location, and employer.

What is a resident services manager?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What does a resident services manager do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

What are the key skills and qualifications needed to thrive as a resident services manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

How does a resident services manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are the duties of a resident services manager?

A resident services manager oversees the daily operations of a residential property, including addressing resident concerns, coordinating maintenance and repairs, and ensuring compliance with community policies. They often serve as a point of contact for residents, facilitate community events, and work to maintain high occupancy and resident satisfaction. Strong communication, organizational skills, and familiarity with property management software are essential for this role.
More about Resident Services Manager jobs

What are the most commonly searched types of Resident Services jobs in Silver Spring, MD?

The most popular types of Resident Services jobs in Silver Spring, MD are:

What are popular job titles related to Resident Services Manager jobs in Silver Spring, MD?

For Resident Services Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Resident Services Manager jobs in Silver Spring, MD look for?

The top searched job categories for Resident Services Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Resident Services Manager jobs?

Cities near Silver Spring, MD with the most Resident Services Manager job openings:

Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,479 per year, or $31.5 per hour.

Resident Services Manager

Avenue5 Residential, LLC

Arlington, VA • On-site

$28 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Avenue5 Residential rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

113th of 209 rated real estate companies

Job description

Job Title: Resident Services Manager
Salary: $28 to $30 Per Hour Plus Bonus Opportunities
Schedule:Monday to Friday | 9 AM to 6 PM + Weekend Flexibility
Explore Crystal House
Unlock your potential with Avenue5 Residential.
Your ideas. Your development. Your experience.
We take care of you, so you can take care of our residents, properties and clients.
Property management may be our business, but people are our passion.
Empowering you to be the best.
Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.
  • Physical wellness: Medical, dental, vision, and mental health coverage options.
  • Financial wellness: Competitive pay plus basic life insurance and matching 401K contributions.
  • Mental and emotional wellness: Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
  • Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we're just getting started.

About the resident services manager position at Crystal House:
The resident services manager is responsible for creating and delivering exceptional resident experience by overseeing resident services, hospitality, communication, and service coordination within the community. This role combines concierge-level hospitality with operational support for the property management team to ensure residents receive prompt service, clear communication, and a welcoming environment throughout their entire living experience. Serving as the primary liaison between residents, leasing, and maintenance teams, the resident services manager ensures that service requests, communications, and resident needs are handled with professionalism and urgency. This position blends responsibilities traditionally associated with assistant property manager and concierge roles, with a strong emphasis on resident experience, retention, and service excellence.
• Serve as the primary resident services contact for residents, guests, vendors, and prospective residents
• Deliver a hospitality-driven experience in every interaction
• Greet residents and guests while assisting with questions, requests, and community services
• Ensure prompt, professional, and personalized service
• Address and resolve resident concerns with professionalism and urgency
• Build strong resident relationships to support renewal conversion and long-term retention
• Monitor upcoming lease expirations and collaborate with leasing teams to encourage renewals
• Assist with renewal outreach efforts, including resident check-ins and satisfaction follow-ups
• Proactively identify and resolve service issues that may impact renewal decisions
• Support initiatives that increase renewal conversion rates and resident satisfaction scores
• Coordinate with maintenance to ensure the timely completion of resident work orders
• Track service requests and provide residents with updates regarding service status
• Conduct resident follow-up within 24 hours after work order completion to confirm satisfaction
• Escalate unresolved service concerns to the Property Manager as needed
• Ensure service standards align with the community's hospitality expectations
• Plan and coordinate resident events and lifestyle programming
• Organize activities aligned with the community demographic and brand
• Coordinate vendor partnerships for activation and community experiences
• Promote engagement through:
  • o Resident appreciation events
    o Social programming
    o Amenity activations
    o Community partnerships
    • Develop and distribute community communications, including:
    o Resident newsletters
    o Event announcements
    o Amenity updates
    o Community notices
    • Maintain clear and consistent communication channels to keep residents informed
    • Oversee front desk and resident service operations
    • Manage package handling and deliveries
    • Coordinate move-ins, move-outs, and elevator scheduling (where applicable)
    • Maintain organized and welcoming resident service areas
    • Ensure hospitality amenities are properly stocked and maintained
    • Assist the Property Manager with daily operational needs
    • Partner with leasing to support the guest experience
    • Conduct community inspections to ensure cleanliness, safety, and service standards
    • Identify and communicate maintenance or safety concerns
    • KPI's used to measure performance are:
    o Resident Satisfaction
    • Positive resident feedback
    • Online reputation and review performance
    o Renewal Conversion
    • Support of property renewal goals
    • Resident engagement before lease expiration
    o Work Order Follow-Up
    • Resident contact within 24 hours of completion
    • Effective tracking and resolution of concerns
    o Community Engagement
    • Resident participation in events and programming
    • Consistent communication and interaction
    • Perform other duties as assigned

Education and Experience:
  • High school diploma is required.
  • At least one year of customer service experience is required.
  • 2+ years of experience in property management, hospitality, concierge, or customer service
  • Skills and Requirements:
  • Strong organizational and time-management skills.
  • Strong interpersonal skills to effectively and sensitively communicate.
  • Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
  • Sensitivity to confidential matters is required.
  • Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
  • Capability to read, write, comprehend, and converse in English.
  • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
  • Excellent customer service and interpersonal skills with the ability to relate to others.
  • Ability to cope with and defuse situations involving angry or difficult people.
  • Must maintain a valid driver's license, clean driving record and current auto insurance is required.
  • Must comply with all safety requirements.
  • Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment
Our Core beliefs:
  • Put people and partnerships first
  • Empower associates
  • Focus on solutions
  • Champion ideas that accelerate success
  • Deliver proof over promises

Experience our award winning culture:
  • Top 15 national finalist on the Best Places to Work Multifamily™
  • Certified as a Great Place to Work® since 2017
  • Listed as one of the Best Workplaces in Real Estate™
  • Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal
  • Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List
We're a fast-growing property management company with new opportunities popping up daily. Search open positions to find your next adventure. If you don't see anything today, keep checking. Tomorrow, you may find your dream job.
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About Avenue5 Residential

Sourced by ZipRecruiter

Avenue5 Residential is a multi-faceted property management company based in Seattle, WA, USA. Delving into the realm of real estate, the firm specializes in property management services for multifamily communities in the United States. Since its inception, Avenue5 Residential has firmly devoted itself to its mission of creating outstanding living experiences for its residents, which goes hand in hand with their aspiration of delivering unrivalled property performance for their real estate clients. They manage properties of all types and sizes, including affordable, aged, military, and student housing.

Industry

Real estate

Company size

1,001 - 5,000 Employees

Headquarters location

Seattle, WA, US

Year founded

2014

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