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Resident Services Manager Jobs in Silver Spring, MD

Erickson

Resident Services Coordinator

Bethesda, MD · On-site

$54K - $70K/yr

The Grandview by Erickson Senior Living Join our team as a Resident Services Coordinator to bring ... We're part of a growing national network of communities managed by Erickson Senior Living, one of ...

Compass Group

RESIDENT DISTRICT MANAGER

Dulles, VA

$120K - $130K/yr

Job Summary Working as a Resident District Manager (RDM) , you will manage a large multi-unit ... Has proven track record of leading a business and a team, strong customer service, and good ...

Compass Group

RESIDENT DISTRICT MANAGER

Dulles, VA · On-site

$120K - $130K/yr

Job Summary Working as a Resident District Manager (RDM) , you will manage a large multi-unit ... Has proven track record of leading a business and a team, strong customer service, and good ...

Compass Group

RESIDENT DISTRICT MANAGER

Dulles, VA · On-site

$120K - $130K/yr

Job Summary Working as a Resident District Manager (RDM) , you will manage a large multi-unit ... Has proven track record of leading a business and a team, strong customer service, and good ...

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Resident Services Manager information

See Silver Spring, MD salary details

$27.4K

$65.5K

$108K

How much do resident services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for resident services manager in Silver Spring, MD is $65,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,000.00 per year, depending on experience, location, and employer.

What is a resident services manager?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What does a resident services manager do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

What are the key skills and qualifications needed to thrive as a resident services manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

How does a resident services manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are the duties of a resident services manager?

A resident services manager oversees the daily operations of a residential property, including addressing resident concerns, coordinating maintenance and repairs, and ensuring compliance with community policies. They often serve as a point of contact for residents, facilitate community events, and work to maintain high occupancy and resident satisfaction. Strong communication, organizational skills, and familiarity with property management software are essential for this role.
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Cities near Silver Spring, MD with the most Resident Services Manager job openings:

Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,479 per year, or $31.5 per hour.

Resident Services Coordinator

Erickson

Bethesda, MD • On-site

$54K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Key responsibilities

  • Respond to residents in need of psychosocial or supportive services through direct referral or review of incident reports.

  • Conduct assessments of potential residents and recommend appropriate levels of residency.

  • Develop referral networks within the community for available services.

Job description

Location:

The Grandview by Erickson Senior Living

Join our team as a Resident Services Coordinator to bring their passion for resident engagement into our community.

What we offer

  • A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
  • Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
  • PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
  • 401k for all team members 18 and over with a company 3% match
  • 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
  • Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
  • Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
  • Compensation: $54,940 to $70,000 annually, to commensurate with experience

How you will make an impact

  • Responding to residents in need of psychosocial or supportive services, through direct referral or by the review of incident reports
  • Conducting assessments of potential residents
  • Recommending appropriate levels of residency
  • Assessing and resolving issues regarding residents' care and safety
  • Developing referral networks within the community for available services
  • Educating residents in the importance of Advanced Directives and completion of documents

What you will need

  • Minimum of 3 years of social work experience in a healthcare setting, preferably in senior setting.
  • Knowledge of the geriatric population and dementia is preferred.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

The Grandview is a vibrant continuing care retirement community located on 33 acres in the heart of North Bethesda, Maryland. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. The Grandview helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

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