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Resident Services Manager Jobs in Silver Spring, MD

The CT Group

Resident Services

Dundalk, MD · On-site

$45K - $50K/yr

... management skills, and the ability to effectively implement a resident services framework from ... assessment through program delivery and outcome measurement. The successful candidate will share a ...

CHARLES TINI ASSOCIATES INC

Resident Services

Dundalk, MD

$18.50 - $24.25/hr

... management skills, and the ability to effectively implement a resident services framework from ... assessment through program delivery and outcome measurement. The successful candidate will share a ...

Berkshire Group, LLC

Resident Services

Falls Church, VA

$17 - $21.50/hr

We own and manage our own properties, and we have one asset that sets us apart from the others ... As one of our Resident Services Coordinators, your day is all about BEING FLEXIBLE! The go to ...

Wesley Housing

Resident Services Coordinator

Mclean, VA · On-site

$57K - $67K/yr

Regional Resident Services Manager Supervisory Role: May supervise interns and volunteers FLSA Status: Exempt (Salaried) Pay Rate: $57,000-67,000 annually Location: "The Fallstead" - 1609 Great Falls ...

Wesley Housing

Resident Services Coordinator

Mclean, VA · On-site

$57K - $67K/yr

Regional Resident Services Manager Supervisory Role: May supervise interns and volunteers FLSA Status: Exempt (Salaried) Pay Rate: $57,000-67,000 annually Location: "The Fallstead" - 1609 Great Falls ...

Wesley Housing

Resident Services Coordinator

Mclean, VA · On-site

$57K - $67K/yr

Regional Resident Services Manager Supervisory Role: May supervise interns and volunteers FLSA Status: Exempt (Salaried) Pay Rate: $57,000-67,000 annually Location: "The Fallstead" - 1609 Great Falls ...

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Resident Services Manager information

See Silver Spring, MD salary details

$27.4K

$65.5K

$108K

How much do resident services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for resident services manager in Silver Spring, MD is $65,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,000.00 per year, depending on experience, location, and employer.

What is a resident services manager?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What does a resident services manager do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

What are the key skills and qualifications needed to thrive as a resident services manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

How does a resident services manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are the duties of a resident services manager?

A resident services manager oversees the daily operations of a residential property, including addressing resident concerns, coordinating maintenance and repairs, and ensuring compliance with community policies. They often serve as a point of contact for residents, facilitate community events, and work to maintain high occupancy and resident satisfaction. Strong communication, organizational skills, and familiarity with property management software are essential for this role.
More about Resident Services Manager jobs

What are the most commonly searched types of Resident Services jobs in Silver Spring, MD?

The most popular types of Resident Services jobs in Silver Spring, MD are:

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For Resident Services Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

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The top searched job categories for Resident Services Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Resident Services Manager jobs?

Cities near Silver Spring, MD with the most Resident Services Manager job openings:

Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,479 per year, or $31.5 per hour.

Resident Services Manager II

Windsor Communities

Alexandria, VA

$87K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Windsor Communities rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

5th of 209 rated real estate companies

Job description

Resident Services Manager II Halstead Tower by Windsor and IO Piazza by Windsor - Alexandria/Arlington, VA
As the Resident Services Manager II, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. Working closely with your direct manager, your responsibilities will include prioritizing key areas such as move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role also works closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will actively contribute to building a vibrant community that meet our residents needs today, tomorrow, and every day.
For the fourth year in a row, Windsor Communities is the recipient of the2024 Kingsley Excellence Award achieving the top award for Overall Customer Service.
Compensation:
Hourly: Starting at $35 or $72,800 annually. The full range is $35 - $47.73 depending on years of experience, tenure, and location.

Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.
Total Starting Annual Compensation Potential:

$87,360 ($72,800 +$14,560 bonus potential)
Benefits:
  • Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
    • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
  • Opportunities for growth-we invest in our team's development.
For more information, visit: Benefits!
Customer Focus:
  • Ensure timely response to resolve or escalate resident issues appropriately.
  • Lead resident package management efforts.
  • Prepare move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents.
  • Perform move-in day welcome appointments to greet and orient new residents to the community.
  • Conduct post-move in communication to residents to ensure customer satisfaction.
  • Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conducts post work order follow-ups to ensure customer satisfaction.
Financial Management:
  • Process monthly invoices in adherence to the Procurement Policy.
  • Proactively monitors expenses and adjusts spending in accordance with monthly operating budgets.
  • Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.
Sales Strategy:
  • Assist in the management of Funnel CRM queue management.
  • Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.
Administrative Support:
  • Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins.
  • Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items.
  • Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.
Role Expectations:
  • Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
  • Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
  • Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
  • Working knowledge of property management and prop-tech systems.
Qualifications:
  • Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills. Undergraduate degree is preferred.
  • Three years related experience and/or training; or equivalent combination of education and experience.
  • An equivalent combination of education and experience will also be considered.
  • Experience working in a multifamily environment and/or property management operations.
  • Knowledge of Funnel CRM preferred.
  • Knowledge of Microsoft Office 365 required.
  • Transferable apartment industry sales related experience preferred.
Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!
Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.
Join a growing organization that embodies our core values of "Accountable, Inclusive, Energizing and Courageous," Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!
The company participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".

Windsor Property Management Company is an Equal Opportunity Employer.
Employment Type: Full-Time

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