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Rcc Jobs (NOW HIRING)

JWCH Institute

Nurse Manager LAG RCC

Los Angeles, CA · On-site

$109K - $130K/yr

The Los Angeles General RCC Program is an interim housing program that provides bed space for eligible patients. To qualify, patients must be homeless, have an acute medical condition, and be ...

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How much do rcc jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for rcc in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.84 per hour, depending on experience, location, and employer.

What is an RCC job?

An RCC (Remote Customer Care) job typically involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat. RCC professionals work remotely and are responsible for ensuring customer satisfaction by resolving problems efficiently. Strong communication skills, technical knowledge, and problem-solving abilities are often required. Many RCC roles exist in industries like e-commerce, telecommunications, and IT support.

What are the key skills and qualifications needed to thrive in the Rcc position, and why are they important?

To thrive as an RCC (Remote Customer Care representative), strong verbal and written communication, excellent problem-solving abilities, and customer service experience are essential. Familiarity with CRM software, ticketing systems, and common office productivity tools is often required. Interpersonal skills, patience, and the ability to work independently are critical soft skills for excelling in this position. These skills are important to effectively resolve customer issues and ensure a high standard of customer satisfaction in a remote work environment.

What are some common challenges RCCs face when working remotely, and how can they be addressed?

RCCs often encounter challenges such as managing high call volumes, handling difficult customer interactions, and maintaining productivity without in-person supervision. Staying organized and using strong time-management techniques can help mitigate these issues. Many companies provide ongoing training, team chat platforms, and regular virtual meetings to support remote employees and encourage collaboration. Building rapport with your remote team and reaching out for guidance when needed can also help overcome the isolation that sometimes comes with remote work. Proactively engaging in these resources will set you up for success in a Remote Customer Care role.

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Rcc jobs near you

Resident Care Coordinator (RCC)

Charter Senior Living of Annapolis

Annapolis, MD

$25/hr

Full-time

Posted 21 days ago

Job description

Resident Care Coordinator (RCC)

Charter Senior Living

Looking for our next all-star Resident Care Coordinator (RCC) with assisted living, memory care, or senior living leadership experience!

At Charter Senior Living, we are dedicated to enhancing the lives of our residents through compassionate care, meaningful relationships, and exceptional service. Our mission — To Enhance the Human Spirit — extends not only to our residents, but also to the associates who care for them every day.

We are seeking a compassionate, organized, and service-driven clinical leader to support the daily operations of resident care services while leading and supporting frontline caregiving teams.

This role is ideal for someone who is passionate about senior care, team leadership, resident wellbeing, and operational excellence within an Assisted Living environment.

If you are a collaborative leader who thrives in a fast-paced care environment and enjoys mentoring and supporting caregiving teams, we would love to meet you!

Why Join Charter Senior Living?We’ve Got You Covered

  • Get paid today with ZayZoon

  • Flexible scheduling

  • Free medical insurance plan options

  • Medical, dental, and vision insurance

  • Paid training

  • Paid time off and holiday pay

  • Perfect attendance bonus — earn up to an extra $100/month

  • Employee referral bonus opportunities

  • Career growth and advancement opportunities

  • Reliable hours and stable scheduling

  • Supportive leadership and engaged company support team

  • Environment where your voice is heard and appreciated

  • Understanding and support for working mothers and fathers

Our MissionTo Enhance the Human SpiritOur Core Values

  • Serve with Heart

  • Serve with Purpose

  • Serve with Courage

  • Have Fun While Serving

Position Summary

The Resident Care Coordinator (RCC) is responsible for supporting the daily operations of resident care services while helping ensure quality care, resident satisfaction, regulatory compliance, and strong team performance within the Assisted Living community.

This role partners closely with the Health & Wellness Director (HWD) to oversee frontline caregiving teams through scheduling, coaching, training, support, and operational coordination.

The RCC plays a key role in promoting Charter Senior Living’s mission, core values, and resident-centered care philosophy while helping create a positive environment for residents, families, and associates.

The ideal candidate is compassionate, organized, dependable, and passionate about leading caregiving teams while enhancing resident quality of life.

Responsibilities

  • Support the daily operations of resident care services within the community

  • Assist with scheduling, supervision, and support of caregiving staff

  • Monitor quality of care and resident wellbeing

  • Support onboarding, coaching, and performance development of care associates

  • Partner with the Health & Wellness Director to maintain compliance with community policies and state regulations

  • Communicate resident needs and condition changes appropriately

  • Assist with care coordination and implementation of resident care plans

  • Promote resident dignity, independence, and quality of life

  • Build positive relationships with residents, families, and team members

  • Help foster a positive, team-oriented, and resident-focused culture

Qualifications

  • Previous assisted living, memory care, caregiving leadership, or senior living experience preferred

  • CNA, Medication Technician, LPN, or related healthcare experience preferred depending on state requirements

  • Leadership or supervisory experience preferred

  • Strong organizational, communication, and multitasking skills

  • Compassionate and resident-centered approach to care

  • Ability to work collaboratively in a fast-paced environment

  • Strong problem-solving and team-building abilities

  • Knowledge of senior living regulations and resident care practices preferred

  • Must be able to work weekends and holidays

What Makes a Great Fit

We are looking for someone who:

  • Leads with compassion, professionalism, and accountability

  • Enjoys mentoring and supporting caregiving teams

  • Thrives in a collaborative and fast-paced care environment

  • Builds strong relationships with residents and families

  • Maintains strong attention to resident care quality and team support

  • Brings positivity, reliability, and heart to every shift

What Our Associates Say About Charter

“It truly feels like family at Charter.”

“The residents become an extension of my family.”

“They truly live out their mission and values.”

“I love working for a company that genuinely puts people first.”

If you are looking for a rewarding leadership opportunity where you can support caregivers, enhance resident care, and make a meaningful difference in the lives of seniors every day, apply today to join Charter Senior Living!