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POSITION: Brand Program Coordinator

 Company Overview

Centricity is a marketing and branding agency located in Reston VA, proudly serving more than 200 clients, including Fortune 500, leading associations, and federal agencies. We are uniquely qualified to help our clients design and deliver authentic brand experiences that resonate for their employees and their customers.

Our core values are that Relationships Matter, We are Problem Solvers and We are “A” Team. We do this by being a trusted partner, providing tailored solutions and measurable results to all our clients.

Our legacy began in what was then called employee recognition and incentives, halfway through our long journey, we added, first organically, and then by intention, customer brand experiences into our portfolio. By attracting the best talent and keeping them engaged, we help clients to build and grow an all-star team. As we move forward together, we have intentionally sought to design our very own brand what we have helped so many other organizations create. A brand story that resonates. Well told, with passion and purpose. A new set of experiences for our team, for our clients and for their customers, members, and guests.

Founded in 1983, we boast 40+ years of growth. This is due in part to the technology platforms, unmatched customer service, and proven expertise providing engagement solutions for Fortune 500 companies and market leaders. We have an open and engaging work environment, collaborative approach to solutions development, and strong leadership. Our unique expertise creating solutions for both employees and customers formed the foundation for what would ultimately become Centricity – the center point where both meet, creating synergies for every brand we serve.

Position Overview:

We are seeking a detail-oriented, operationally sharp Program Coordinator to join our team. This role is responsible for daily tactical execution, digital asset management, and logistical coordination across major national client accounts and promotional fulfillment initiatives.

In this role, you will own the ground-level operational workflow—handling complex data management, moving digital production files, entering system orders, and safeguarding strict time-sensitive Service Level Agreements (SLAs). Serving as a central operational hub, you will coordinate seamlessly between internal senior leadership and key external manufacturing, printing, and distribution partners to ensure 100% data accuracy and timeline compliance.

Key Responsibilities

Order Management & ERP: Write and process program orders (Facilis/Syncore) for print, assets, and shipping. Compile production workflows from estimate to job closure and generate final invoices with complete COGS, freight, and fees.

Data Validation & SLAs: Review client portal data on weekly/monthly cadences. Maintain a strict 2-hour approval window to prevent shipping delays and resolve complex data issues directly with client directors.

Logistics & Inventory: Generate packing lists, BOLs, and specifications for 3PL partners. Track multi-warehouse SKU levels, manage UPC setups, forecast replenishment with a 10% safety buffer, oversee sample kit distribution, and sync cross-vendor transit data.

Asset & Production Operations: Manage print asset pipelines between project software (Wrike) and production FTPs. Track proofs for timely approval and collect finished asset imagery for final sign-offs.

Tracking & Account Accountability: Maintain live weekly status dashboards and internal cost sheets. Monitor daily multi-program milestones and serve as primary contact for order discrepancies and rapid replacement shipping.

Qualifications & Skills

• Experience: 2–4 years of experience in project coordination, account management operations, supply chain, or print fulfillment logistics.
• Systems Tech-Stack:
• Project Management: Wrike (or similar platforms like Asana, Monday, or Basecamp).
• ERP/Order Entry: Facilis, Syncore, or similar inventory/order entry software.
• File Management: FTP client management.
• Data & Spreadsheet Literacy: Advanced proficiency in Microsoft Excel or Google Sheets (managing complex master tracking sheets, multi-column data sheets, and data validation).
• SLA Discipline: Exceptional time-management skills with a proven track record of operating successfully under high-pressure, strict turnaround windows.
• Communication: Clear, concise, and professional communication skills tailored for syncing multiple external corporate vendors and client-side leaders.
• Attention to Detail: Near-flawless accuracy in data entry and asset proofing; experience in print proofing or SKU/inventory management is highly preferred.

To be a good fit for this opportunity you will...

·        Support our Mission, live our Values and understand your part in the company’s success.

·        Be highly motivated, an over achiever, and team player. An individual who has an entrepreneurial spirit and mindset plus flexibility toward dynamic change

·        Operate with the highest level of integrity

·        Be an "Out of the Box" thinker who is both creative and innovative, with the ability to think strategically while maintaining focused results and execution

·        Have a propensity to succeed both personally and professionally, focused on achieving results and exceeding goals and objectives

·        Have a positive "can do" attitude and a true passion for what you do!

·        Willing to "go with the flow" and someone who can get along with ALL personality types

Additional Information   

·             Hybrid position in Reston, Virginia

·             Internal Company Recognition & Rewards

·             401k and Health Insurance Benefits

·             9 paid company holidays with an additional paid week off between Christmas and New Year’s Day

Compensation

Exact compensation may vary based on skills, experience, and location. Starting salary of $60K plus annual bonus plan.