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How much do patient financial services manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for patient financial services manager in the United States is $33.36, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $39.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient financial services manager, and why are they important?

To thrive as a Patient Financial Services Manager, you need expertise in healthcare billing, revenue cycle management, and a solid understanding of insurance regulations, usually supported by a bachelor’s degree in finance, business, or healthcare administration. Familiarity with medical billing software, electronic health records (EHR) systems, and compliance certifications like HFMA or CRCR are typically required. Strong leadership, problem-solving abilities, and effective communication skills help manage teams and resolve patient billing issues. These competencies ensure accurate financial operations, regulatory compliance, and positive patient experiences within healthcare organizations.

What does a patient financial services manager do?

A Patient Financial Services Manager oversees the billing, collections, and financial counseling operations within a healthcare facility. Their responsibilities include managing staff, ensuring compliance with healthcare regulations, resolving patient billing issues, and optimizing reimbursement processes. They work to improve the financial experience for patients by providing clear communication about costs and payment options. Additionally, they often collaborate with other departments to streamline workflows and enhance overall revenue cycle performance.

What does a patient financial services manager do?

As a patient financial services manager, your duties are to supervise the daily operations of a clinic or hospital’s billing and payment services as well as to develop long-term strategies for growth and financial stability. You typically supervise other payment and billing specialists, who are responsible for collecting payments, filing insurance reimbursement paperwork, and managing the accounts receivable. You maintain communication with the registration office to ensure they collect the proper billing information when they register new patients. In addition to billing responsibilities, you also forecast future revenue for the hospital or facility and present your assessments to other executives.

What are some of the key challenges faced by patient financial services managers in coordinating with clinical and administrative teams?

Patient Financial Services Managers often encounter challenges in bridging communication between clinical staff, administrative teams, and billing departments. They must ensure accurate patient data flow, timely insurance verification, and prompt resolution of billing discrepancies, all while maintaining compliance with healthcare regulations. Balancing these responsibilities requires strong organizational skills and the ability to foster collaboration across departments to optimize the patient billing experience and financial performance. Proactive communication and ongoing staff training are essential to overcoming these challenges.

What is the difference between Patient Financial Services Manager vs Patient Accounts Coordinator?

AspectPatient Financial Services ManagerPatient Accounts Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration, finance, or related field; certifications like Certified Revenue Cycle Specialist (CRCS) are commonOften requires a high school diploma or associate degree; certifications are less common
Work EnvironmentSupervises billing, collections, and financial counseling teams in hospitals or clinicsHandles patient account inquiries, billing issues, and payment processing in healthcare settings
Employer & Industry UsageUsed in hospitals, healthcare systems, and clinics for financial management rolesFound in similar healthcare environments, focusing on patient account operations

The Patient Financial Services Manager oversees the entire financial services team, focusing on billing, collections, and financial counseling, while the Patient Accounts Coordinator handles day-to-day patient account activities. Both roles are essential in healthcare finance but differ in scope and responsibilities.

More about Patient Financial Services Manager jobs
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Patient Financial Services Manager jobs near you
Infographic showing various Patient Financial Services Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,386 per year, or $33.4 per hour.

Director of Patient Financial Services

Kansas Spine and Specialty Hospital

Wichita, KS • On-site

Full-time

Posted 23 days ago

Job description

Position Summary
The Director of Patient Financial Services is responsible for optimizing revenue cycle performance, ensuring all financial transactions are accurately recorded and reported, and maintaining compliance with all applicable regulatory requirements. This position will lead the development and implementation of policies and procedures related to patient financial services, while driving operational efficiencies and supporting organizational financial goals. Additional responsibilities include staff leadership and development, budget preparation, and detailed financial analysis to support strategic decision-making.
Key Duties and Responsibilities
Essential Duties
  • Direct, supervise, and evaluate all Business Office operations, including patient registration, insurance verification, charge capture, billing, coding coordination, accounts receivable, collections, payment posting, and customer service functions.
  • Develop, implement, and maintain policies, procedures, and internal controls to ensure efficient and compliant revenue cycle operations.
  • Monitor and optimize key revenue cycle performance indicators, including cash collections, days in accounts receivable, denial rates, bad debt, and reimbursement trends.
  • Analyze financial and operational data to identify opportunities for improvement processes, revenue enhancement, cost reduction, and increased organizational effectiveness.
  • Ensure timely and accurate billing, collection, and reporting of all patient accounts in accordance with federal, state, and payer regulations.
  • Oversee denials management processes, appeals activities, and payer contract performance to maximize reimbursement and minimize revenue leakage.
  • Collaborate with clinical, operational, and executive leadership to improve financial outcomes, patient satisfaction, and organizational performance.
  • Lead, mentor, and develop Business Office staff through coaching, performance management, training, and succession planning initiatives.
  • Establish productivity standards and performance expectations for department personnel while fostering a culture of accountability, teamwork, and continuous improvement.
  • Prepare, manage, and monitor departmental budgets, staffing plans, and operational expenses to ensure fiscal responsibility.
  • Provide regular financial and operational reports, analyses, and recommendations to the Market CFO and executive leadership team.
  • Ensure compliance with all applicable regulatory requirements, including Medicare, Medicaid, commercial payer guidelines, HIPAA, CMS regulations, and ASC billing requirements.
  • Coordinate internal and external audits and implement corrective action plans as necessary.
  • Oversee vendor relationships, revenue cycle technology solutions, and system optimization efforts to support operational objectives.
  • Participate in strategic planning initiatives and organizational projects related to revenue cycle management, financial performance, and operational growth.
  • Maintain current knowledge of healthcare reimbursement methodologies, regulatory changes, industry trends, and best practices.
  • Address and resolve complex patient account issues, payer disputes, and escalated financial concerns in a professional and timely manner.
  • Utilize electronic health records (EHR), HST
  • Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and organizational policies.
  • Perform other duties as assigned to support organizational goals and operational needs.

Qualifications, Education, Experience and Ability
  • Bachelor's degree in healthcare administration, Business, Accounting, Finance, or a related field required.
  • Minimum of three (3) years of management-level experience and five (5) years of hospital revenue cycle experience, with demonstrated expertise in billing and collections
  • Comprehensive knowledge of Patient Financial Services (PFS) operations, including billing, collections, and cash posting processes.
  • Working knowledge of patient registration, financial systems, and daily cash reconciliation practices
  • Proven ability to manage and perform against key performance indicators (KPIs), including development and execution of action plans.
  • Strong understanding of regulatory requirements related to patient accounting, including Medicare, Medicaid, and Managed Care processes.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively with leadership, physicians, staff, patients, and the public.
  • Ability to read, analyze, and interpret financial reports, contracts, and legal documents.
  • Demonstrated ability to work independently, think critically, and develop innovative solutions in complex or undefined situations.
  • Strong organizational skills with the ability to prioritize effectively in a fast-paced environment with competing demands.
  • Advanced analytical and problem-solving capabilities
  • Commitment to staff development, with a passion for coaching and mentoring team members
  • Strong customer service orientation
  • Advanced computer proficiency, including Microsoft Office Suite, advanced Excel skills, data analysis, and template development.
  • Experience with HST systems preferred.

Environmental and Physical Requirements
  • The employee works in a temperature-controlled environment.
  • Sitting frequently. Walking and/or standing occasionally. Must be able to bend and stoop.
  • Reaches over the head less.
  • Candidate must be able to read, write and speak English fluently, have cognitive skills for math, reading, filing and sterile technique skills.
  • Vision for near, mid-range, far and accommodation.
  • Communication skills to deal well with employees, patients, families and physicians. Hearing for low, medium, and high pitch.
  • There is potential for contact with chemicals, blood borne pathogens, and exposure to infectious disease.
  • Employees should be able to lift 25 pounds using proper lifting technique several times during their shift.

Equal Employment Opportunity (EEO) & Americans with Disabilities Act (ADA) Statement
Our hospital is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Additionally, we provide reasonable accommodation for qualified individuals with disabilities in the application and employment process. If you require assistance or accommodation due to a disability, please contact Human Resources so that we may engage in an interactive process to determine appropriate accommodation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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