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How much do part time technical support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for part time technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by part-time technical support staff and how can they be managed?

Part-time technical support staff often encounter challenges such as managing high volumes of user requests during peak hours and staying updated with frequent software or system changes. Balancing multiple responsibilities within limited shift hours can also be demanding. To manage these challenges, it's important to prioritize tasks effectively, communicate clearly with full-time team members, and take advantage of training sessions to stay current with system updates. Many organizations also provide knowledge bases and collaborative tools to help streamline issue resolution and foster teamwork among support staff.

What are the key skills and qualifications needed to thrive as a Part Time Technical Support specialist, and why are they important?

To thrive as a Part Time Technical Support specialist, you need strong troubleshooting abilities, a good understanding of computer systems and software, and typically a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and basic networking concepts is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills are crucial to ensure timely technical support, high customer satisfaction, and smooth IT operations.

What does a Part Time Technical Support professional do?

A Part Time Technical Support professional assists customers or employees with technical issues related to hardware, software, or network systems, but works less than the standard full-time hours. Their responsibilities often include troubleshooting problems, answering technical queries, providing guidance on using products or services, and escalating complex issues to higher-level support. They typically communicate with users via phone, email, chat, or in person and may work flexible or specific shifts depending on the employer’s needs.
More about Part Time Technical Support jobs
What cities are hiring for Part Time Technical Support jobs? Cities with the most Part Time Technical Support job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Part Time Technical Support jobs? States with the most job openings for Part Time Technical Support jobs include:
What job categories do people searching Part Time Technical Support jobs look for? The top searched job categories for Part Time Technical Support jobs are:
Part Time Technical Support jobs near you
Infographic showing various Part Time Technical Support job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 50% Full Time, 44% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Agent

VOYAGER ACCESS INC

Golden Valley, MN • On-site

$26 - $33/hr

Part-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

Access Control | Hospitality & Multifamily 
Voyager Access, Inc. 

Voyager Access is a growing access control and technology company serving hospitality and multifamily clients across the U.S. We are a 2nd generation family owned company with over 25 years in business. 
We are seeking a dependable, customer-focused Technical Support Agent to serve as a front-line resource for our clients. This role is the first point of contact for incoming technical questions, troubleshooting requests, and system support needs across our installed base. We are open to both full-time and part-time arrangements for the right candidate. The ideal candidate is a strong communicator who can diagnose issues effectively, resolve problems efficiently, and escalate with clarity when needed. 

Responsibilities 
Customer Support & Troubleshooting 
  • Respond to inbound support requests via phone, email, and ticketing system 
  • Diagnose and resolve technical issues with Salto locks, readers, encoders, and ProAccess SPACE software 
  • Guide customers through step-by-step troubleshooting and system configuration 
  • Document all support interactions clearly and completely in the ticketing system 
  • Communicate resolution timelines and status updates to customers in a professional, timely manner 
Issue Management & Escalation 
  • Triage incoming issues and assess priority level based on customer impact 
  • Escalate complex or unresolved issues to the Technical Delivery Lead with complete documentation 
  • Track open tickets through to resolution and follow up with customers to confirm satisfaction 
  • Identify and flag recurring issues or patterns that may indicate broader system or process problems 
Documentation & Knowledge Building 
  • Maintain accurate and organized records of issues, resolutions, and customer interactions 
  • Contribute to the development of internal troubleshooting guides and support resources 
  • Use AI tools to build and improve internal knowledge bases, support documentation, and customer-facing self-help resources 
  • Support onboarding of new customers by providing system orientation and basic training 
  • Stay current on Salto product updates, software releases, and Voyager Access procedures 
Qualifications 

Experience 
2–5 years in a technical support, help desk, or field service role, preferably in: 
  • Access control or electronic security systems 
  • Low-voltage technology or building automation 
  • Hospitality or multifamily property technology 
  • Or a related technical support environment 
Technical Capabilities 

Strong candidates will demonstrate: 
  • Ability to troubleshoot hardware and software issues in a systematic, logical manner 
  • Comfort working with network-connected devices, IP configuration, and software platforms 
  • Experience with ticketing or CRM systems for issue tracking 
  • Aptitude for learning new systems and proprietary software quickly 
  • Comfort using AI tools to draft documentation, build support resources, and improve customer-facing content 
Working Style 
  • Customer-first mindset with a calm, professional demeanor under pressure 
  • Strong written and verbal communication skills 
  • Organized, detail-oriented, and dependable with follow-through 
  • Self-directed and able to manage multiple open issues simultaneously 
  • Team-oriented and willing to support escalation workflows collaboratively 
Location & Compensation 

Location: 
  • Primarily remote 
  • Occasional travel possible but not required 
Hours: 
  • Open to full-time and part-time arrangements 
  • Minimum availability of 20 hours per week required 
  • Occasional evening/weekend on call requirements for emergency support only 
Compensation: 
  • Competitive pay commensurate with experience and hours 
  • Health insurance stipend 
  • 401(k)/retirement plan 
  • PTO and paid holidays